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Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Droidal Voice AI Agent is built for healthcare teams that want to reduce manual phone work across the revenue cycle. It manages patient and payer calls with natural voice interactions and automates scheduling, insurance verification, benefit collection, prior authorizations, claim status checks, and payment reminders. All interactions are documented and updated in EHR and RCM systems in real time to improve accuracy and reduce administrative workload. The platform helps teams cut manual work by more than 70 percent, reduce denials, and speed authorization and verification turnaround. Fully HIPAA compliant, multilingual, and scalable, Droidal supports clinics, hospitals, billing companies, and enterprise RCM organizations.

About Droidal LLC:

Droidal gives healthcare organizations a powerful advantage by offering more than 20+ AI agents that support the entire RCM process from start to finish. These agents handle insurance checks, claims, denials, Prior authorizations, and patient intake, helping teams reduce manual work and maintain smooth daily operations. With accurate data processing, cleaner claims, and faster follow-ups, organizations experience quicker reimbursements and stronger financial stability. Droidal works seamlessly with existing EHR systems, improves compliance, reduces denial risks, and ensures consistent performance even during staffing shortages. This allows healthcare organizations to achieve reliable revenue cycle results while focusing more on patient care.

Product Description:

Help your patients easily book the care they need with online appointment scheduling based on real-time, accurate provider availability—all integrated into your EHR. The customizable, easy-to-use scheduling solution ensures provider availability is always up-to-date. 

As part of Kyruus Connect, Schedule empowers patients to quickly find and schedule the appointments they need at any time—all within your health system’s digital front door.

Available for direct-to-patients or for internal call centers, staff and admin users, to ensure patients schedule care before leaving the office. Schedule is integrated with Epic, Cerner, athenahealth and MEDITECH Expanse. Integrations are also available for Salesforce CRM and Microsoft Dynamics.

About Kyruus Health:

As the industry’s largest care access platform Kyruus Health enables our partners to efficiently guide and match people to the care that’s right for them. We create connections across the entire healthcare ecosystem so that every stakeholder can access and harness the most accurate, comprehensive, and contextually relevant information.

By enabling informed decisions and confident action, we support healthier outcomes, reduce friction in healthcare, and grant more time back in everyone’s day. At the heart of care access, we connect people to healthcare in a whole new way.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

The Voice AI Agent verifies insurance eligibility in real time by gathering plan status, benefits, coverage limits, and financial responsibility directly from payers. It provides clear breakdowns of deductibles, copays, and coinsurance and updates EHR or RCM systems with accurate information at the time of scheduling or check in. This ensures teams have the right data before the visit or claim is submitted.

Droidal Voice AI supports online and call based scheduling by offering multilingual, consumer friendly appointment booking without requiring portal logins. It helps new and existing patients schedule visits through natural voice interactions and maintains a consistent experience across systems, regardless of the EHR in use. The platform can also support call centers by managing high call volumes and ensuring appointments are booked accurately and quickly.

Droidal Voice AI supports end-to-end revenue cycle coordination by managing the communication steps that connect each workflow. It assists with scheduling, eligibility checks, benefit collection, prior authorization calls, claim follow-ups, and patient financial communication. The platform works alongside existing practice management and EHR systems to keep information accurate and updated in real time. This creates a smooth, continuous operational flow without requiring changes to current tools or workflows.

Droidal Voice AI is built with a strong compliance framework designed for healthcare environments. It meets HIPAA requirements, uses secure encryption for all communication, and maintains audit ready summaries of patient and payer interactions. Access controls, data protection standards, and monitoring tools help organizations maintain regulatory confidence while automating communication tasks across the revenue cycle.

Droidal Voice AI assists with denial related tasks by retrieving claim status from payers, identifying missing information, and helping teams understand the cause of delays. It manages follow up calls, documents payer feedback, and provides timely updates that support cleaner appeals and faster resolution. By improving the consistency of communication, the Voice AI Agent helps reduce preventable denials and supports stronger financial outcomes.

The Voice AI Agent monitors prior authorization cases by calling payers, checking updates, and retrieving decisions in near real time. It captures tracking numbers, required details, and status notes, then sends this information into the appropriate work queues or fields within the EHR or PA management workflow. This helps teams stay informed and reduces delays that affect patient care.

Use Cases

Description:

Patient call automation – Handles scheduling, rescheduling, reminders, and intake without staff involvement.

Payer call automation – Navigates IVRs, gathers coverage details, and eliminates long hold times.

Automated appointment scheduling – Books visits in real time and fills cancellations to reduce no-shows.

Insurance eligibility verification – Retrieves plan status, benefits, and coverage details instantly.

Benefits & financial responsibility capture – Collects deductibles, copays, coinsurance, and OOP amounts for accurate upfront collections.

Prior authorization calls & follow-ups – Captures clinical requirements, checks PA status, and retrieves decisions.

Claim status & denial follow-ups – Tracks claim progress, identifies denial reasons, and reduces A/R delays.

Automated payment reminders – Improves patient collections with consistent, timely outreach.

Pediatric use cases:

None provided

Users:
  • Hospitals.
  • Clinics.
  • Specialty practices.
  • Billing companies. 
  • RCM service providers.
Description:

None provided

Pediatric use cases:

None provided

Users:
Consumers, access center agents, other health system staff

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Desktop, Other

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Athenahealth

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

Droidal Voice AI works alongside existing EHR systems by handling the real time communication tasks that teams manage every day. The EHR remains the central source of patient and revenue information, while Voice AI supports it by managing patient and payer calls, gathering the details needed for each workflow, and sending accurate updates into the system. This combined approach helps organizations reduce manual work, shorten processing times, and improve consistency without changing the tools they already trust.

Differentiators vs Competitors:

Droidal Voice AI is developed for healthcare organizations that require dependable support across patient communication and revenue cycle workflows. It delivers accurate data collection, real time updates to EHR and RCM systems, and reliable automation for both patient and payer calls. The platform enhances coordination, strengthens documentation quality, and scales to meet the needs of practices of any size. Healthcare leaders choose Droidal for its industry focus, straightforward deployment, strong compliance posture, and ability to integrate smoothly with the systems their teams already rely on.

Differentiators vs EHR Functionality:
  • Scalability
  • Experience Implementing & Supporting Online Scheduling
  • Multiple EHR Integrations for Booking & Appointment Availability
  • Comprehensive Provider Directory Foundation for Scheduling
  • Proven Results with Other Health Systems
Differentiators vs Competitors:
  • Extensive experience integrating with numerous leading scheduling systems, including Oracle-Cerner, Epic, athenahealth and MEDITECH Expanse.
  • User experience - e.g., Kyruus Health ingests availability data from a variety of systems, normalizes it, and displays it as user-friendly appointment purposes (e.g. new patient or follow-up)
  • Strength of the underlying provider directory, Kyruus Connect, that powers the entire Search and Schedule experience.
  • Ability to enable consistent and powerful direct scheduling both online for consumers and in call centers for agents

Keywords

Images

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Videos

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Downloads

No content provided

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Case study - Intermountain

Alternatives

Company Details

Founded in 2010

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