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Use cases
EHR integrations
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Care Angel
Care Angel

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Categories

Solutions

Description

Product Description:
**Care Angel** is designed to meet patients where they are technologically, linguistically and culturally to maximize engagement. Starting with a simple phone call, supported by text, chat, Whatsapp and other familiar communication modalities that will encourage engagement and continuous health improvement, we remove 100% of technology barriers. Angel effectively communicates with hard-to-reach populations through personalized conversations, improving patient care management, care coordination and care plan adherence. Payers and providers optimize HEDIS/STAR performance, improve care quality, patient satisfaction and ROI and outcomes. Our solution boasts higher than average engagement, with sustained annual performance at 86% engagement, 63% reduction in avoidable ER visits and cost savings of $496k / 1,000 patients among a blend of high and rising risk populations that includes low income. Administratively, our solutions enables clinicians to practice at the top of their license through our real-time alerting system that does not disrupt existing workflow.
About EmpowerHealth (fka Care Angel):

A digital health engagement service. Meet Angel, the World’s First AI & Voice Powered Virtual Nurse Assistant managing entire at-risk populations at scale.


Angel is powered by an award winning, omni-channel, monitoring, care management & care coordination Solution in one complete platform.


With 85% of healthcare costs going to managing chronic conditions, Angel helps solve some of the biggest challenges in healthcare.


- Poor Engagement

- Cost & Complexity Barriers

- Poor Adherence

- Data Silos


Angel partners with payers/providers/health systems, MCO’s, MSO’s, ACO's and Pharma to engage, monitor and manage high risk / rising risk populations such as Medicare/Medicaid for chronic conditions, post discharge and social determinants of healthcare.


- Angel enables the most effective, efficient and scalable way to close gaps in care, reduce risk, admissions, readmissions, and significantly improve clinical, HEDIS, CAHPS, STAR and financial ROI outcomes by 10X+.


- Angel extends clinical team capacity by 7X+ when she takes over repetitive, robotic-like tasks such as telephonic engagement. Angel reaches and manages all, regardless of technology, with the most comprehensive high touch, easiest to use, lowest cost solution in the market.


- Angel allows nurses and care managers to save ~50% of their time and practice at the top of their license, focusing only on the neediest patients.


- Angel maximize engagement via highly personalized, clinically intelligent and evidence-based Care Conversations starting with a phone call (Care Call) and combines it with CareText, CareApp, CareChat, CareMail and CareFax to make timely data actionable, while dissolving data silos.


- Angel’s powerful Care Conversations Engine gather vitals, well-being measures, nudges, educates and assists with care plan/medication adherence, appointments, referrals, transportation and important reminders as needed. 

Product Description:

Ease the burden on care teams with an AI-powered solution that provides virtual monitoring around the clock, in every room. The care.ai Platform continuously monitors for potential risks and notifies care teams before problems arise.


About care.ai:

Our very personal and passionate mission is to power more human care by advancing AI monitoring and predictive technology that is enabled by the largest behavioral dataset for healthcare, Advanced Edge Sensors and our IDA Platform.

As an AI company, we are focused on using our transformative innovations to deliver Self-Aware Rooms®, Smart Facilities, and Remote Patient Monitoring to autonomously optimize quality and patient experience. Our AI-powered solutions automate repetitive tasks, predict problems before they occur and allow providers to focus on the emotional support and personalized care that only they can provide.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Our inclusive approach to engagement drives activation across entire populations regardless of technology readiness. Our solution is proven to effectively reach all eligible patients using voice interaction, supported by text, chat and other methods (like Whatsapp, Viber, FB messenger, etc) to ensure quality engagement and reduced care gaps for entire populations. Currently launched in English and Spanish, Care Angel is available in +80 languages. Conversational care plans are tailored to ensure they linguistically and culturally maximize patient engagement. Data from Humana MA / Dual population, demonstrated 63% reduction in readmissions and 18:1 ROI, driven by 86% engagement. Jackson Health, Public Health Trust of Miami, leverages Angel to drive proactive health management of their unfunded Prime program members. With demographically diverse populations, we’ve expanded patient engagement, identified +2600 actionable gaps in care.

Pediatric use cases:

None provided

Users:

End users of the product and services are Medicaid, Medicare, Medicare Advantage, Commercial members from payers and providers as well as members from other large strategic partnerships.

Description:

Infection Prevention & Control

Prevent infections and stop the spread with non-intrusive screening and automated protocol adherence.

Healthcare-associated infections pose a risk to any care environment. The care.ai Platform effectively reduces that risk by using AI-powered sensors to screen those who enter the facility and also ensures safety protocols are followed.

Increase Confidence

Gives patients and staff the peace-of-mind knowing the most advanced technology is deployed to keep the facility safe.

Reduce Costs

Mitigates the need to use costly human resources for tasks better suited to autonomous solutions.

Improve Processes

Provides real-time insights from continuous monitoring to ensure proper protocol is always being followed.

Simplify Compliance and Reporting

Provides a unified view from the IPC Command Center Module making it easier to generate compliance reports while saving time from manually searching and compiling data.

Smart Entry - Symptom Attestation and Vaccine Compliance

Protect your facility from infectious disease with contact-free entry screening and check-in. The care.ai Smart Entry™ solution screens every person who enters for skin temperatures, symptoms and vaccine compliance.

Intelligent Sensors Track and Trace Everyone Inside The Facility

By deploying multiple intelligent sensors throughout the facility, care.ai can track and trace everyone inside the facility. If an infectious disease exposure occurs, everyone who has been exposed can be quickly identified and notified.

Smart Spaces - Ensure IPC Protocol Adherence

care.ai autonomously monitors patient rooms and common areas for safety protocols such as hand hygiene, PPE efficacy and sanitization compliance. Care team members receive real-time feedback, and non-adherent behavior is documented.

IPC Command Center - Monitor and Improve Processes In Real Time

Receive IPC status alerts and other actionable data in real-time through a single view inside care.ai’s IPC Command Center. Regulatory, compliance, and audit reports are easily generated.

Patient and Protocol Monitoring

Stay continuously aware by monitoring your care environment for conditions that require intervention or processes that need improvement.

Staff shortages present challenges when trying to deliver the best care. The care.ai Platform works as an extra set of AI-powered eyes and ears, monitoring and learning in real-time so care teams can be more proactive and less reactive.

Early Warning Capabilities

Automatically detects indicators of potential risks to bring help as promptly as possible, before an adverse event occurs.

Time For More Quality Care

Ambient Intelligent Monitoring lifts the burden of routine tasks away from care teams, allowing them more time for personal interactions with patients.

Rapidly Scale Up Care

By enabling care providers to monitor many patients at one time, remote monitoring helps rapidly scale up care.

Enhance Safety

Remote monitoring capabilities are built into each room, enabling patients and providers to maintain social distancing while still providing care.

Virtual Care

Allow care teams to do more, be more present and provide a better patient experience through the use of on-demand virtual care.

Virtual care enables patients to receive healthcare in ways that provide more convenience and value. The care.ai Platform connects patients with care teams in a meaningful and impactful way, allowing for a positive continuum of care.

Predict, Prevent and Protect

With the largest machine learning behavioral dataset for healthcare, care.ai protects patients and predicts problems before they escalate.

Convenience for Care Providers

Avoids time-intensive on-site visits for care providers by offering more efficient way of delivering care, while maintaining patient satisfaction.

Timely Access to Care

Creates deeper relationships between care providers and patients, allowing for more timely interventions.

Real-Time Intelligence

Alerts care teams immediately if potential problems arise, directly to their own smart devices.

Workforce Optimization

Automate burdensome, manual tasks while improving processes in real-time and optimizing performance.

Healthcare organizations shouldn’t have to choose between efficiency and quality. The care.ai Platform automates manual tasks, creating efficiencies that improve the quality of care while achieving higher compliance rates.

Improve Processes

Continuous monitoring delivers real-time insights and reporting to ensure proper protocols are always being followed.

Single-Click Reporting

Delivers a unified view across the organization, saving hours of time in collecting and organizing data for reporting purposes.

Make Better and More Timely Clinical Decisions

AI and machine learning replaces countless hours of menial tasks, allowing care providers to focus more on their patients.

Quickly Adapt to New Regulations

Provides customizable configuration to fulfill frequently evolving compliance and regulatory mandates.

The World’s Most Advanced Virtual Nursing Platform

Enable Virtual Nursing by leveraging the most advanced in-room sensors, AI, and automated documentation capture to power virtual admission, virtual rounding and virtual discharge workflows.

A Comprehensive View into the Care Environment

care.ai™ Virtual Nursing is assisted by real-time, AI-powered autonomous inferencing. The care.ai™ Platform can automatically detect potential problems such as fall risks, providing an additional level of patient safety support.

Virtual Nursing features can be tailored to the specific needs and focus of your care team and organization.

A Second Nurse in the Care Suite

care.ai™ Virtual Nursing delivers a new and enhanced layer of support to care teams. Virtual Nurses can manage a wide variety of patient care tasks, from routine monitoring and documentation to education, precepting and compliance reporting. On-site nurses are then able to focus more time and attention on the crucial hands-on care that only they can provide. The results include improved clinical outcomes, higher patient satisfaction scores, greater staff retention and reduced operating costs.

The World’s Most Advanced Virtual Nursing Platform

  • Small device footprint utilizing in-room TV
  • On-demand two-way audio/video conferencing
  • Activation via menu or voice
  • Multi-stream video for family calls, care team consultation, language translation
  • Automatic TV activation & switching
  • Automatic call transcription

Insights

The care.ai Virtual Nursing solution includes powerful reporting and analytics tools that provide granular-level data on session parameters, protocol adherence and care team efficacy.

Use the IDA Command Center Performance module to view Virtual Nursing session data over any time range, from a per-Sensor level to across your entire organization. Know the number of sessions held, session duration, which rooms, which nurses, tasks completed and more.

Reporting data can be integrated with EMR and other applicable systems, and used for regulatory compliance, reimbursement support, and admin planning.

Pediatric use cases:

None provided

Users:

Clinicans 

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Pop health platform, Home health, Behavioral health, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks

Hardware Compatibility:

Mobile / Tablet (native app), Mobile / Tablet (web optimized), Desktop, Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Care Angel can optimize traditional call centers, drastically reducing labor costs. extending reach by 7x or more.


Identify gaps in care early. Automatically navigate to the care team for triage or appointment.


Automatically deploy care plans and care pathways that condition specific, connected or not-connected.



Differentiators vs Competitors:

Care Angel

Key differentiators vs. chatbot, IVR, SMS and Call Center HR

 

 

1.    Engage Your ENTIRE Population (Better Reach than Chatbots, Higher Patient Retention Than IVR)

 

·      Care Angel's AI and Voice and chat engagement solution allows Care Angel to meet members where they are technologically. No hardware spend needed to access patient populations. 

·      Works over landline, cell phone, smart phone and computer browser. No need for an incremental hardware spend to access patient populations. 

·      Sophisticated engagement solutions dramatically reduces patient fatigue and attrition associated with IVR

 

2.    Maximum Clinical Efficiency

·      A Virtual Assistant to support every Nurse and Care Manager 

·      Care Angel automates a nurse/care managers repetitive and routine daily tasks associated with telephonic outreach, care for 7-8 times more patients without increasing labor costs.

 

3.    Innovative AI and NLP-Based Approach

·      Care Angel uses highly structured Narrow AI and Natural Language Processing to drive a guided care conversation based on clinically validated Care Plans (ours or yours)

·      This guided process allows the collection of biometric, physical, psychosocial and contextual data through voice (or sms or chat depending on technology).

·      There is a dynamic Care Pathway for each patient response.

 

4.     Care 360 - Integrated Population Management Solution

·      Care 360 consolidates disparate communication services into a single platform. (medication adherence, appointment scheduling, reminders, post-discharge, surveys, assessments, etc. 

·      Manage multiple co-morbid conditions concurrently for both chronic and post-discharge populations. 

·      Adapts dynamically to adjust care plans in response to care call responses, unexpected episodic hospitalization and post discharge follow up. 

·      Collects HEDIS, STAR, CAPHS survey data, and pushes reminders (medication, appointment, health screening, etc).  

 

5.    Highest reach and ROI in the Market

·      7:1 ROI

 

6.     Connecting the WHOLE Care Ecosystem

Care Angel's integrated approach to care monitoring and management ensures that data and alerts flow seamlessly to the stakeholders when and how they need it. 


For Nurses/Care Managers

·      Robust clinical dashboard and rules engine that allow proactive patient management

·      Care Connect - Synchronous and asynchronous communication. Nurses/Case Managers can select from pre-written messages to respond to member, record, send and receive custom audio messages and more

 

·      Actionable and automated navigation to appropriate resource. Allowing for active issue resolution and support faster, to improve outcomes

·      Extend nurse/care manager capacity and increase patient touch-points between visits

·      Allow clinicians to practice at the top of their license by automating the redundant and routine tasks, and making more time for direct patient care

·      Capture and share (with PCP) detailed information about the patients’ conditions and the specific actions taken regarding patient


For Primary Care Doctors

·      Care Fax – innovative e-fax solution that bridges Care Angel’s cutting edge care management solution with the reality of many of today’s medical practices. Seamlessly communicate relevant patient data to PCPs through an automated fax-based solution

·      EMR Integration - Care Angel's open API's also allow direct integration into PCP EMR either directly or through our integration partnership

 

Family Caregiver

·      Alerts, notifications and regular reports through the Care Angel App, browser and app allow family care givers unequalled insight into the care process. (optional)

 

 

 

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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Videos

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Downloads

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Care Angel_AVIA Overview_011222.pdf

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Company Details

Founded in 2018

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