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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Conversa
Conversa

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Categories

Solutions

Description

Product Description:

Conversa offers an industry leading Automated Virtual Care and Triage™ platform that enables health systems to remotely monitor, analyze and communicate with patients and healthcare consumers at scale—for chronic care, post acute, perioperative, oncology, OBGYN, prevention and wellness, and many other use cases. The platform automates care where possible, identifies at-risk patients and provides digital triage to higher levels of care for those patients when necessary, e.g., phone calls, telehealth, e-visits or scheduling in-person consults.

About Conversa Health:

Conversa is healthcare’s leader in delivering personalized, automated engagement at scale for patients, members, employees, and consumers. With Conversa Connect™, its proprietary patient profiling and health signals engine, and an extensive library of clinically-intelligent engagement programs, Conversa enables healthcare organizations to effectively and efficiently manage patients across the care continuum. Leading health systems, payers, and pharma companies are using Conversa to develop meaningful relationships and drive better health outcomes at scale. To learn more, visit conversahealth.com, follow @ConversaHealth or text HELLO to 77877.

Product Description:

Infermedica develops a Medical Guidance Platform that enables AI-driven early symptoms assessment, digital triage, and optimized care navigation. At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s technologies can be used by healthcare providers, insurers, telemedicine companies, employers, pharma, technology providers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s can be implemented on webpages, mobile apps, patient portals, chatbots, voice agents, call centers, and others. It is possible through API, and our ready-to-use solutions.

Infermedica’s Triage, Intake and Follow-up are suitable for adult and pediatric medical cases.

Patient safety is the main focus of physicians, engineers, and scientists working, side-by-side, at Infermedica. The algorithms use dynamic interview scenarios to calculate the lists of the possible conditions. They analyze the common language, verify combinations of symptoms, and calculate the most probable conditions. Infermedica’s Medical Guidance Platform is certified Class IIb Medical Devices in the EU and compliant with HIPAA and GDPR standards. 

You can also check out Symptomate, our consumer-facing symptom checker. Available for free use on both mobile and web at symptomate.com.

About Infermedica:

Infermedica is a leading digital health company, specializing in AI-powered solutions for early symptoms assessment, digital triage and care navigation. Through its technology healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. Infermedica’s Medical Guidance Platform is a Class IIb Medical Device under the MDR in the European Union, and is developed with the highest standards of quality and data protection, compliant with ISO, HIPAA, GDPR, SOC2.

Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, with the proven Medical Knowledge and Inference Engine that lies in the core of its technologies. Those technologies can be accessed through various touchpoints, including web, mobile, call centers, voice agents and chat bots. Infermedica’s solutions achieve 94% of accuracy. 

Infermedica is continuously working on the development of engaging and empathetic solutions, such as agentic AI, that bring medical benefits with full transparency of the underlying medical reasoning and data processing.

Infermedica is used by over 100 healthcare organizations in over 30 countries, including leaders like Allianz Partners, Médis, Microsoft, Teladoc Health, and Sana Kliniken. It is available over 20 languages, and has completed more than 23 million successful health checks to date. 

Infermedica also provides Symptomate, a symptom checker free for individuals wishing to better understand their symptoms.

To learn more, visit www.infermedica.com 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Infermedica integrates with other systems, such as EHRs or call center systems, enabling the use of stored data to pre-fill symptom checks and send results to improve data completion rates.

Infermedica provides full transparency of the medical interview. Additionally it offers analytic dashboards that summarize tool usage, present symptom and condition prevalence, gather user reviews, and more.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with other systems, and is white-labeled.

While calculating triage levels, Infermedica collects data that can be used to direct users to appropriate care options within provider services.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with other systems, and is white-labeled.

One of our features allows to recommend care types, both specialist type and visit type, which are adjusted to triage level of users.

Users identified with a low triage levels can access our data based of educational articles supporting their self-care at home.

All our solutions can be integrated with external systems, like EHRs or call center, through our FHIR and HL7-based integration tool.

Medical Guidance Platform and its modules are certified as Class IIb medical devices under the MDR in the EU. It also complies with HIPAA, GDPR and other regulations important in the healthcare sector.

Infermedica works on GenAI interfaces, providing seamless and engaging, human-like interactions through chatbots and voice agents.

Use Cases

Description:

Chronic care, post acute, perioperative, oncology, OBGYN, prevention and wellness, COVID and many other use cases. Example: Conversa integrates remote patient monitoring (RPM) and other devices to incorporate vital signs and biometrics into its automated digital pathways where needed. Seeking to care for lung transplant patients better at home to avoid exposure to coronavirus, UCSF integrated a Conversa chat program with a home spirometry kit to detect early signs of declining lung function.

Pediatric use cases:

Pregnancy Support Program Support pregnant women via education, collecting patient concerns, and steering 

to health systems services


First Year Parents Program - Educate on topics that come up at regular appointments, collect health status and concerns, and increase care coordination across health systems

Also Pediatrics programs around obesity, anxiety, depression, nutrition.

Users:

Healthcare consumers on behalf of the Health System, Health Plan

Description:

Most common use cases:

  • Providing patients with 24/7 care navigation
  • Connecting patients with variety of resources and services
  • Improving utilization of care at right levels    
  • Increased adoption of digital health services
  • Supporting call center nurses and agents
  • Providing new, valuable data to EHR
  • Equipping physicians with up-to-date insights
  • Generating more time for patients who actually visit
  • Access to unique data that drives optimization
  • Easy integration to other systems and multi-agentic solutions
  • Access to certified medical technologies

Infermedica offers ready-to-use modules for the most common use cases: 

  • Infermedica Triage for patients preliminary assessment and navidation;
  • Infermedica Intake for pre-visit patient intake and medical history collection.
  • Infermedica Follow-up for re-engagement and symproms verification over time.
Pediatric use cases:

All Infermedica products can be available for pediatrics population. In this case the company provides a rich databases of medical concepts for patients between 0 and 18 years old, that can be used by parents and caregivers to assess symptoms of chilndren.

Pediatrics has additional features, like body models of children, 3rd person question mode, and instructions that supports caregives during the interview.

Users:

Infermedica's tools are designed to support patients, caregivers, healthcare workers, nurses, call center agents, and healthcare managers. 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys

Hardware Compatibility:

Mobile / Tablet (web optimized)

Integrations:

Ambulatory EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Other, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

CB Insights, technology market intelligence company, issued a new report ranking Conversa Health tops (among 200 companies reviewed) in the “leader” category of its analysis of companies providing artificial intelligence-enabled chatbots for self-triage. Conversa scored highest in CB Insights’ analysis on both “ability to execute” and “market strength.” https://conversahealth.com/automated-self-triage/.


With Conversa Connect™, its proprietary patient profiling and health signals engine, and its extensive library of Virtual Care programs, Conversa enables healthcare organizations to serve automated, personalized doctor-patient conversation experiences around chronic condition management, post-hospital discharge, pre- and post-surgery, medication adherence, consumer health education and lifestyle health coaching.

Differentiators vs Competitors:

More impactful results than others

  • Improved patient satisfaction: 97% of patients feel Amwell-Conversa helps them manage their care
  • Better patient engagement: 87% of patient feel more connected with following their care plan
  • Reducing procedure show rates: Over 70% reduction in colonoscopy no shows
  • Care team satisfaction: 82% of care team members recommend using Amwell-Conversa with their patients
  • Reducing hospital readmission: ~32%+ reduction in readmission rates among Medicare patients
  • Improved treatment adherence: 89% reduction in premature treatment among cancer patients

And more third party validation than other competing companies https://conversahealth.com/best-remote-diagnostics-company/

Differentiators vs EHR Functionality:

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.

Differentiators vs Competitors:
  • 23,000,000 health checkups completed
  • 94% of engine accuracy
  • available in 24 languages
  • available via API and iframe
  • 140.000+ hours of physician's work

Health Equity

Keywords

Images

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Conversa for Avia.png

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Intelligent core composed of Medical Knowledge, Inference Engine and API likes in the core of all Infermedica's solutions.

Videos

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Conversa Overview - Better Conversation. Better Care.

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Infermedica's platform in a glimpse

Downloads

How Automated Virtual Care Is Making an Impact on Healthcare’s Trillion-Dollar Problem - Conversa
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Infermedica Intake

Alternatives

Company Details

Founded in 2014

Founded in 2012

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