The QliqSOFT platform optimizes the communication workflow between the care team and the patient, reducing administrative burden and improving the patient experience. QliqSOFT offers simple, no-code tools to enable easy creation of custom forms, conversational chatbots, care campaigns, and secure patient texting.  

Hospitals, Health Systems, Ambulatory Clinics, Outpatient and Post Acute Care facilities select QliqSOFT’s Quincy platform because it quickly delivers proven results engaging patients outside of the four walls of the healthcare enterprise with a seamless mixture of conversational artificial intelligence (AI) chatbots, campaigns, virtual visits, and secure patient texting. Using intuitive self-serve tools and starter content enables non-technical users to quickly streamline manual, repetitive processes and to achieve the Quadruple aim: 

• Enhancing the patient experience
• Improving the work-life of care providers,
• Reducing costs,
• and Improving population health (and literacy) 

PEP Health is an AI-powered platform that analyzes millions of unsolicited online patient comments to deliver real-time insights into care quality and experience. By turning public feedback into structured data, PEP Health helps health systems improve satisfaction, boost performance, and succeed in value-based care.

Unlike traditional surveys, which are slow and limited, PEP Health offers continuous visibility into what patients are saying across all locations and services. Its intuitive dashboard supports benchmarking and highlights areas for improvement.

Used by leading U.S. health systems, PEP Health enables faster, smarter decisions driven by the authentic voice of the patient.

Real time, actionable, AI powered patient experience insights to drive better quality and unlock value based care.

PEP Health provides insights that EHR systems do not. While EHRs capture internal clinical and operational data, PEP Health analyzes unsolicited public patient feedback using AI to deliver real-time, experience-focused insights.

This external view helps health systems understand what patients truly think, beyond what is documented or surveyed. PEP Health works alongside EHRs to support faster, more informed decisions that improve care and satisfaction.

Traditional survey vendors like Press Ganey and NRC Health rely on solicited feedback that is delayed, narrow, and often unrepresentative. PEP Health captures unsolicited, real-time patient feedback from millions of public online sources, offering a broader and more honest view of patient experience.

Tools like Reputation focus on brand management and social media presence. PEP Health delivers structured, clinical-grade insights using AI and NLP designed for healthcare. Our platform supports operational improvement, not just reputation tracking.

No manual input is needed from staff or patients. PEP Health provides continuous visibility across all sites and services, enabling faster, data-driven decisions that improve care and satisfaction.

While others measure what patients are asked, PEP Health measures what patients actually say.