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Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Curai Health
Curai Health

0 review

RhinoCall
RhinoCall

Categories

Solutions

Description

Product Description:

Curai Health delivers virtual primary and urgent care beyond what is humanly possible. Curai provides 24/7 service across all 50 states as a white-labeled extension of our health system clients. Partnering with Curai allows health systems to serve a significantly increased volume of patients with far less capital investment and operating expenses than existing models. This is made possible with a technology approach that combines the efficiencies of artificial intelligence with the expertise of clinicians; the Curai approach has mitigated some of the current outstanding limitations and concerns regarding large language models and ChatGPT. 

About Curai Health:

Curai Health is a chat-first virtual clinic on a mission to democratize access to high-quality, affordable care by leveraging thoughtful AI deployments. 

As the pioneer in deploying machine learning into clinical workflows, Curai Health enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost. Easy-to-use and convenient, Curai Health partners with insurers and health systems to keep patients engaged in their care over time, improving health outcomes and reducing costs. 

Backed by leading investors including Morningside Ventures, General Catalyst, and Khosla Ventures, Curai Health has been thoughtfully combining the expertise of clinicians with the efficiencies of artificial intelligence since its founding in 2017. 

Product Description:

Compliantly make outbound calls from any device, displaying one consistent phone number (e.g., the healthcare system number). RhinoCall is built into existing communication workflows and allows providers and staff to start an outbound call directly from the Rhinogram platform (via mobile, desktop, or native apps), from wherever they are - removing the need to look up a patient's contact information or manually dial out. All calls placed with RhinoCall display the practice's office number (or another selected number), protecting the personal numbers of providers and staff. Additionally, all calls made with RhinoCall are fully audited, logged and permission controlled.

  • Every member of your care and the administrative team can make outbound calls quickly and securely from any of their devices, while never compromising their personal number in one click through Rhinogram. 
  • The platform seamlessly integrates with most EHR and PMS systems, synchronizing encrypted patient communication into clinical workflows, and adding calls to the patient record. 
  • Make immediate outbound phone calls from the platform while displaying a chosen consistent number for a better experience for the patient and a more streamlined workflow for the healthcare system. 
About Rhinogram:

Rhinogram recently recognized by KLAS TOP 20 Emerging Solutions: Improving Patient Experience & Reducing Cost of Care. With Rhinogram healthcare systems optimize their communication and connections with patients and healthcare organizations securely and effectively. Studies show that 83% of patients would prefer to text messages. Rhinogram gives healthcare systems and their patients HIPAA-compliant methods of communication that elevate care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization, and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

Health care system wins powered by rhinogram:

  • 80% reduction in intake time
  • Up to 30% increase in net new patient acquisition
  • 70% decrease in phone call volume
  • Up to 30% increase in administrative efficiency
  • Call Center increased productivity, reduced operating costs, and reduced agent churn

Our Healthcare Systems and Patients Love Rhinogram:

  • HIPAA Compliant mobile messaging
  • 4.9 stars in Capterra, G2, and apple app store
  • Serving over 50+ healthcare specialties
  • 14M+ patient users

Rhinogram platform facilitates secure communications across the entire care spectrum:

  • Patient-initiated (inbound)
  • Organization-initiated (outbound)
  • Team member to team member (internal)
  • Organization to organization (external)

Digitally connects the full patient journey in one robust platform:

  • 24/7 patient self-service for appointment scheduling, profile updates, lab results, etc.
  • Digital Patient Intake forms and supported workflows
  • Automated appointment reminders, no-show re-engagement, and rescheduling
  • Secure calls, video calls, telehealth, and photos
  • Insurance, medication management, and records access
  • Digital payments through RhinoPay, compliant with apple pay and google pay.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Offer the same level of convenience patients have come to expect in other areas of life. With Rhinogram, patients can easily request an appointment, verify their insurance, and receive a link to fill out forms all before they walk in the door. No phone tag needed.

Send digital forms in advance and allows patients to complete and return them even with only one bar of cell service. Creating a virtual waiting room with Rhinogram ensures everyone feels safe visiting your facility. Message your appointment list for the day instructing patients to text your office when they arrive. Allow patients to remain in their vehicle until the doctor is ready to see them.

The availability of live video calls gives providers another option for contactless care, while supporting critical exposure management efforts. Patients can begin calls by clicking a secure link from their phone, eliminating issues for those unfamiliar with technology.

Our text-to-pay solution allows your facility to offer a convenient, hands-free checkout. Your patient will receive a text message with a link where they can enter their preferred payment method. Long gone are the days of writing paper checks or creating cumbersome online profiles just to settle upon an outstanding co-payment or procedure balance.

Reduce staff burnout by triaging patient messages to on-call team members after hours. Create auto-response messages for emergencies or office closures. Empower remote employees to stay connected compliantly without playing phone tag.

Create a customized library of messages, and utilize templates by condition, procedure, and/or appointment type to ensure ease, speed, and consistency in every workflow. Automatically or manually add key communication and updates to the patient health record via Rhinogram EHR integrations.

Access Rhinogram University support resources 24/7, and receive custom one-on-one support from the Rhinogram Success Team and Rhinogram Account Rep. These teams are in place to ensure systems fully optimize their use of Rhinogram to get the biggest benefit of the platform to their team and patient population.

Access the analytics in real-time and quickly see the data that matters to your team all within the Rhinogram Analytics Dashboard. Rhinogram Account Reps work with system customers to make the most of their data and subscription to ensure customers are realizing the full benefits of the platform.

Use Cases

Description:

DISEASE MANAGEMENT

Allergy Symptoms
Hypothyroidism
Fatigue
Hypertension
Diabetes
Medication Refill

URGENT CARE

Covid
UTI
Headache
Injuries
Cold Symptoms
STI
Rash
Fever

WELLNESS PLANNING

Weight Loss
Manage Stress
Nutrition
Sleep
Mental health
Lifestyle
Vitamins

PREVENTIVE CARE

Cancer Screening
STI Screening
Cholesterol Screening
Diabetes Screening
Depression Screening
Anxiety Screening
Anemia Screening

Pediatric use cases:

None provided

Users:

Patients

Description:

Reaching individuals with information designed to help with anxiety and depression can be difficult, especially when they’re in rural areas. Consistent, fast internet is still not available in many of these areas, so text-messaging outreach is highly preferred (about 95% of US residents have a cell phone with text capabilities). 

That’s exactly the type of program Assistant Professor Douglas Knutson, PhD and his researchers in the Counseling and Counseling Psychology Program at Oklahoma State University (OSU) began piloting last year. The program provides transgender and nonbinary individuals with an affirmative cognitive-behavioral intervention for anxiety and depression. Creating interventions that can be delivered electronically, but still contain a human touch and are responsive to client needs is challenging, according to Dr. Knutson. 

The first iteration of his program used Google Voice for text messaging and was highly manual, involving multiple Excel spreadsheets to track participants and their progress within the program (referred to as a “protocol” by researchers). The system was far from ideal. Fielding text messages from multiple individuals simultaneously on days the program was open to participants was stressful. Automating messages for participants or potential enrollees to receive after hours was awkward at best. Program management was also difficult, with pertinent information scattered across multiple data sources. 

The final straw came when Google Voice began setting limits on how many text messages program researchers could send in a row without a response before being labeled us spam. (The program involves sending multiple informative texts back-to-back at times.) Dr. Knutson began looking for other solutions, finding a few but only one that had all of the features he sought. “I found the folks at Rhinogram to be incredibly responsive and engaging,” says Knutson. “I was further hooked by the fact that the product has a really engaging interface that met our needs all in one place, instead of having to cobble together all those spreadsheets and platforms.”

Pediatric use cases:

None provided

Users:

Mental Health, Health System, Hospital, Medical, Patients, and 3rd party caretakers. 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic

Hardware Compatibility:

Not applicable

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Behavioral health, Community based organizations, Access +/or revenue cycle, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, Meditech, NextGen, GE, athena, McKesson, eClinicalWorks, Allscripts/Eclipsys, Other, Athenahealth, Azalea Health/Prognosis, CPSI, Healthland, Evident, MEDHOST, MedWorx, QuadraMed, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

The virtual care landscape is very broad, with companies focusing on different approaches to care, technology, specialty care, devices and therapeutics. We believe our primary differentiators are: 

  • Machine Learning and Automation: Curai has purposefully built state-of-the-art AI algorithms and automation into our proprietary technology infrastructure, operating system, and care model. We are one of the only healthcare companies leveraging the latest breakthroughs in natural language processing (NLP), advanced large language models (LLMs) including GPT-4 that gives our system the ability to learn and improve as we expand the scope of our offering. Furthermore, our team of world-renowned engineers and scientists is deeply committed to transparency and publishing our work and has 17 publications in top-tier, peer-reviewed academic journals.
  • Operational Efficiency of Care Team- Using our scalable, AI-enabled care model and operating system, we can ensure seamless continuity of care across care team members and continuous learning from our own highly structured data on a variety of tasks including triage, patient history-taking, automated diagnosis, medication recommendation/management, automated note summarization, and conversational AI.
  • Cost- Curai Health offers high-quality care and lower costs on a per-visit basis today, and an AI/ML approach that allows for continued, long-term cost advantages over time.
Differentiators vs EHR Functionality:
  • Every member of the care and administrative teams can initiate a HIPAA-compliant patient call with one click.
  • Patients see the selected common system phone number as an incoming call increasing their likelihood to accept the call. 
  • Extended system hours with compliant calls secure from staff mobile devices. 
  • Integration with EHR system and auditing capability.   

Differentiators vs Competitors:
  • Every member of the care and administrative teams can initiate a HIPAA-compliant patient call with one click.
  • Patients see the selected common system phone number as an incoming call increasing their likelihood to accept the call.
  • Team members can see call logs and communications by the patient.
  • Automated workflows pre and post-call ensure the next steps are completed without additional effort by team members

Keywords

Images

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Videos

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Downloads

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Curai Health One-Page AI.pdf
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Alternatives

Company Details

Founded in 2017

Founded in 2015

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