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Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
MoBE
MoBE

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Categories

Solutions

Description

Product Description:
Research suggests that if behavior-related risk factors were eliminated, 80% of all heart disease, diabetes and stroke could be prevented, as could more than 40% of US cancer cases and deaths. CareCentra has worked with academic institutions (HBS, Stanford, Princeton) and business partners (Intermountain Healthcare, Baylor Scott & White), to develop a personalized behavior-shaping algorithm for each individual to significantly improve health outcomes, while reducing utilization – the MoBEMap. CareCentra’s MoBEMap algorithm has proven to maximize patient engagement, loyalty and customer satisfaction, no matter what channel or application is used to deliver personalized nudges. By pairing the algorithm with a brand or device, that brand can directly benefit from industry leading engagement results. CareCentra has been able to achieve engagement rates that exceed that of Facebook and Twitter, while driving Net Promoter Scores that rival habitual brands like Starbucks (NPS ~77) and Costco (NPS ~79). We have presented key results of the experience using Google’s HEART framework below to set out impact measures in perspective
About CareCentra:
CareCentra’s mission is to help people choose the healthiest possible action, in a connected, collaborative, compassionate way. We built the first AI-driven, behavior shaping platform that offers remote digital care journeys for patients with multiple chronic conditions - all of the same platform. This omnichannel solution creates micro-interventions tailored to individuals. In other words, it offers a choice of health actions and nudges patients towards those they are motivated to do and able to do in managing their health. An integrated suite of four digital care experiences out-of-the-box – a Patient Experience, a Care Giver experience for family members of patients, a Care Navigator Experience for case managers and healthcare professionals, and a Population Health module that reports progress visually, deliver this vision. Randomized clinical trials with Intermountain Health have demonstrated that this precision nudging platform significantly improves care plan adherence, reduces utilization, and improves patient satisfaction
Product Description:

Ada Assess - Intelligent health assessments that empower and educate patients on their symptoms and next steps

Your digital front door for instant healthcare access with market-leading accuracy and user experience.

  • Accessible symptom assessments with the highest levels of accuracy and safety
  • Digital integration, branding and single sign on authentication for a seamless experience
  • Covers 10,000+ symptoms and 3,600+ conditions
  • Includes rare, pediatric, obstetric and mental health conditions

Ada Connect - Personalized care navigation and virtual triage to connect patients with the right care

Navigate patients to the most appropriate care for their symptoms

  • 8 levels of urgency advice
  • Tailor to your care options, support services and digital offerings
  • Prioritize urgency based on acuity and risks, and guide to less urgent care when appropriate 
  • Safely increase uptake of cost-effective or virtual services

Ada Handover - Patient-to-provider handover to support clinical decisions and conversations

Help your providers understand and connect with their patients while preparing for and optimizing their encounters.

  • Give doctors and advanced practice providers more time with patients
  • Reduce the administrative burden
  • Provide clinical reports directly in, or via, the patient’s EHR
  • Add assessment history to patient’s record

Ada's enterprise solutions are helping leading healthcare systems, insurers, life sciences, governments, and non-profits around the world to provide medical guidance that is trustworthy, personal, and effective. 

About Ada Health:

Ada is a global health company created by doctors to improve human health by transforming knowledge into better outcomes.

We built an award-winning, comprehensive, and easy to use AI-powered symptom assessment, triage enhancement, and care navigation platform. Our competitive strength is our medical knowledge base and probabilistic reasoning engine. This forms the core of Ada’s ability to help millions of people manage health concerns reliably and simultaneously.

Ada’s solutions support users, medical professionals, payers, businesses, employers, and health systems across the globe to improve outcomes and care efficiency.

Some of the partnerships in the US include Sutter Health, Kaiser Permanente, Jefferson Health, Pfizer, and Novartis.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Integration with patient portals and EHRs using FHIR open standards.

Probabilistic reasoning engine with a comprehensive medical knowledge base, provides safe and personalized information.

Recognized for highest levels of privacy and security.

Dynamic question flow, so depending on the user's symptoms and risk factos, the assessment flow will differ each time. Asks the user a series of questions, just like a doctor.

Proven to deploy at scale with some of the world's largest health systems. Already available to over 60million users.

Ada is continually improved and optimized.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:
  • Digital front door care navigation
  • AI-powered symptom assessments
  • High medical quality prediagnosis
  • Patient education
  • Personalized care navigation
  • Virtual urgent care
  • Virtual primary care 
  • Clinician decision support
  • Population health
Pediatric use cases:

Ada's knowledge and AI includes pediatrics and can advise on a range of symptoms, risk factors and conditions for children and babies from birth [Note: Ada is a medical device intended to be used by people over 16]

Users:

Patients, Members, Users

Clinicians 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Allscripts, athena

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Differentiators

Differentiators vs EHR Functionality:

CareCentra is an AI company that shapes behaviors in healthcare settings.  

It is the only platform of its kind that builds personalized choice architectures based on the Nobel Prize winning nudge theory. Choice architecture in our context is the design of different ways in which choices can be presented to patients, and the impact of that presentation on the patient’s decision-making. For example, the number of choices presented, the way attributes are described, and the presence of a "default” can all influence patient choice. As a result, the deliberate design of choice architecture to nudge patients toward personally and socially desirable behaviors like adhering to standards of care, choosing healthier foods, managing stress or social integration. These interventions are often justified by the fact that well-designed choice architectures can compensate for irrational decision-making biases to improve health outcomes. CareCentra’s platform works by generating nudges (a combination of content, frequency, channel, and incentive) designed for a segment-of-one in what we call precision nudging  

Differentiators vs Competitors:

CareCentra’s MoBe Platform 

Persuasive technologies shape behaviors. Like Instagram (whose cofounder Mike Krieger was a student of B.J. Fogg in Stanford) and other popular social media platforms, they are behaviorally tuned and help form habits. Used appropriately, persuasion rather than reminders, help build long term habits of actions like medication adherence, stress management etc.  

The drop-out rates of <5% on all our deployments over 12-24 months testify to the ability of the platform to retain engagement over long periods of time. This allows deployment to manage chronic diseases and preventive care programs like fitness or wellness that require sustained engagement. 

The CC platform is designed for delivering adaptive nudges at scale. No two patients managing the same condition, say heart disease, respond to care plans in the same way. As a learning system the platform gets ‘smarter’ over time. It delivers nudges based on the patient’s MoBe Map ensuring high levels of responsiveness and engagement. 

The architecture of our platform allows a health system to license a SaaS module for, say, Medication Adherence, and once integrated into their workflow, keep adding other digital care journeys like heart health, breast cancer, maternity, etc. all on the same platform. The care journeys we offer cut across type of condition (chronic or acute) and site of care (in-hospital or at home) coordinating with care teams as relevant or permitted. This is also why the platform can be deployed by providers, payers, and employers in various settings. 

CareCentra’s platform is both omnichannel (text, App, IVR, Alexa etc.) and integrates with multiple personal devices without requiring any specific hardware within the provider or with the patient. 

CareCentra is a B2B platform that targets at-risk populations and risk-bearing plans. The aggregate populations come from providers, payers and through Pharma partnerships. The Maternity Care journey is, however, a product that lends itself to a B2C model that we do not intend pursuing in the near future 

The CareCentra platform collects behavior data at the level of individual patients for every care journey in combination with clinical data. This makes its algorithms effective in building personalization and engagement. 


 

 

 

Differentiators vs EHR Functionality:

Available to the user via their patient portals puts Ada at the front of the care experience and helps patients navigate complex care system and find appropriate care for their needs. 

Ada integrates into the care team's clinical workflow via their patient's electronic record (i.e. Epic) helps:

  •  Release time to care by saving patients from needing to repeat their story 
  • Prepare physicians ahead of the consultation and be focus their time where it may be most needed. 
  • Support clinicians' decision-making by surfacing symptoms and risk factors that they may not have previously considered in their diagnosis 
Differentiators vs Competitors:

Clinically advanced: Our pursuit of clinical excellence can be seen in the preliminary results from studies that indicate that Ada may be the most accurate and comprehensive symptom assessment.

A trusted and intuitive user experience: Ada’s award-winning design and user interface help users to confidently interact with Ada to understand their symptoms, possible conditions, and next steps.

Rich data capabilities: Our data capabilities can help our clients gain insights into their populations, ranging from developing new products to designing new employee journeys.

Navigation and integration: Care navigation and guidance is customizable to client’s needs, and Ada can integrate seamlessly with existing programs.

Ada’s global reach: Available in 11 languages and 150 countries, Ada is available to over 50 million people and can adapt to local needs.

Keywords

Images

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Videos

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How our enterprise AI works better: partnerships powered by Ada

Downloads

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CareCentra One Pager PDF FINAL 6 (2).pdf
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AI symptom assessments and beyond: The guide for health systems

Alternatives

Company Details

Founded in 2011

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