eVisit offers multiple patient digital front door options to request and join a virtual visit. eVisit can integrate into existing patient portals, patients can login to eVisit with SSO, or patients can access a quick (customizable) intake form (from a QR code, button on an organization's website, etc.). The experience does not require an app download. eVisit also offers multiple clinician digital front door options to join a virtual visit with a patient. Clinicians can login to eVisit via SSO and schedule a virtual visit directly with their patients, or create an on-demand visit link. eVisit can also be embedded into an existing EHR so clinician's can join a visit with the patient using a SMART on FHIR launch. During the visit, users are also able to distribute a visit link to loved-ones.

Using eVisit, healthcare organizations can customize their patient intake questions as well as capture reportable patient responses and digital acknowledgements. eVisit's Virtual Triage Center (VTC) serves as the command center for healthcare organizations and queues all virtual visit requests. The VTC displays relevant data points to create situational awareness in managing the queue of patients. These data points include a patient’s total wait time, language spoken, current status, contact information, visit type, patient location, and more! The VTC data points can be customized, filtered, and sorted based on what data organizations would like to capture/show. This allows clinical users to be more efficient in prioritizing requests that may be coming from multiple locations and easily identify requests that still need to be assigned to a provider. Patients and Clinicians can receive email/text notifications and reminders about the visit. Before joining a visit, patients and clinicians can chat and upload documents/images. They will also be placed in a virtual lobby where they can check their mic, video, and network connection.

eVisit offers HIPAA-compliant video connection with the ability to switch to phone/audio or dial directly into the visit. During the virtual visit, users can invite other clinicians, loved-ones, or third-party interpreters to streamline communication and improve the patient experience. Both patients and clinicians can control if they would like to turn on or off their video and when on a mobile device, flip their camera view. For inpatient workflows, clinicians can control PTZ cameras during the visit. eVisit also supports file sharing, screen sharing, and group chat. After the visit has ended, patients and clinicians can submit their visit feedback.

eVisit can be embedded into an existing EHR so clinician's can leverage existing patient demographics and medical information to launch a virtual visit from the patient record/encounter. All documentation is captured back within the patient's EHR record/encounter. eVisit also supports photo integration and can push after visit summaries to the patient portal.

eVisit’s billing solution ensures a seamless process for patients, minimizing administrative burdens on organizations. Our system supports various payment methods, including debit, credit, HSA, and insurance, ensuring timely and accurate billing for telehealth services. eVisit offers real-time eligibility (RTE) during patient intake for better price transparency.

Our technical support operations consist of Technical Solution Analysts who assist patients, healthcare providers, and organizations overcome technology obstacles related to their virtual care offering. They are responsible to review, analyze, and monitor video connectivity and performance, diagnose network issues, and intervene in real-time through phone, chat, and email/ticket support to resolve technical issues.

eVisit partners with multiple staffing organizations to provide supplementary clinician coverage across a breadth of virtual care workflows. eVisit ensures that these staffing organizations stay up-to-date on product functionality.

eVisit offers descriptive analytics and provides advanced data reporting capabilities. This includes: 1. Individual visit reports that can provide indicators of technical barriers, telehealth demand, clinician adoption, and patient experience metrics. User and practice reports are an extension of the visit data. Having an understanding of where patients encounter wait times and reasons visits are canceled, allows your organization to improve staffing models and reduce patient drop off rate. 2. Platform activity reports to monitor provider logins/logouts, status changes, calls taken, and report access attempts. This gives visibility to technical barriers to programmatic success and allows target resolution when issues arise. 3. Patient Financial Information reports to track payment and visit charge information. 4. Terms and agreements reports to track patient consent. Additionally, eVisit offers diagnostic analytics by collaborating with organizations and leveraging third-party data to derive meaningful insights and projected economic value from implementing a virtual care program.

Mother Goose Health expands access by addressing literacy challenges through: Readable Content: Using the Flesch-Kincaid scale to ensure that all platform content is written at an appropriate reading level for the target audience, making information more accessible and understandable. Simplified Language: Adopting clear, straightforward language and avoiding complex jargon to enhance comprehension for users with varying literacy levels. Feedback and Adaptation: Continuously gathering user feedback to refine content readability and ensure it meets the needs of diverse audiences.

Mother Goose Health provides inclusive language services by: Multilingual Support: Providing platform content and customer service in multiple languages to cater to diverse linguistic needs. Community Partnerships: Collaborating with local organizations and language service providers to enhance the availability and quality of language support.

Mother Goose Health offers diverse engagement options by: Multiple Communication Channels: Providing various methods for communication, including text messaging, voice calls, and video chats, to accommodate different preferences and needs. Customizable Text Options: Allowing users to adjust text size and font styles for better readability, ensuring that content is accessible to those with visual impairments or reading difficulties. User-Friendly Interfaces: Designing interfaces that are intuitive and easy to navigate, regardless of the communication method chosen. Accessibility Features: Incorporating additional accessibility tools, such as voice-to-text and text-to-speech functions, to support users with different communication needs

Mother Goose Health overcomes patient connectivity barriers by: Flexible Access Options: Offering multiple ways to access the platform, including mobile apps and web interfaces, to accommodate varying levels of internet access and device availability. Offline Functionality: Providing features that allow users to access essential information and services even when they have limited or no internet connectivity. Support for Low-Bandwidth Environments: Optimizing the platform to perform well in low-bandwidth conditions, ensuring that users in areas with limited internet speeds can still use the service effectively. Assisted Access: Offering support services, such as help desks or community outreach programs, to assist patients who may have difficulties connecting or navigating the platform on their own.

Mother Goose Health eliminates hardware and software biases by: Inclusive Data Design: Ensuring that biometric data collection devices and algorithms are tested and validated across diverse populations to prevent inaccuracies and biases. Bias Mitigation: Implementing algorithms that are rigorously reviewed and adjusted to avoid discrimination or unfavorable outcomes based on race, gender, or other demographic factors. Regular Audits: Conducting ongoing audits and evaluations of data and algorithms to identify and address any biases or disparities that may arise. Diverse Development Teams: Engaging a diverse team of experts in the development and testing phases to provide a range of perspectives and reduce the risk of inherent biases in technology. These practices ensure that the platform provides fair, accurate, and equitable care for all users

Consideration of Social and Behavioral Determinants of Health: Data Integration: Social Determinants: The platform collects and integrates data on various social determinants of health, such as socioeconomic status, education, employment, housing stability, and access to transportation. This information helps in understanding the broader context of a patient's health and well-being. Behavioral Factors: Behavioral determinants, including lifestyle choices, mental health status, and health behaviors, are also assessed. This includes tracking habits such as diet, exercise, and substance use, as well as mental health indicators like stress levels and support systems. Personalized Care Plans: Tailored Interventions: Based on the collected data, Mother Goose Health develops personalized care plans that address both medical needs and social and behavioral factors. For example, if a patient faces challenges with access to transportation, the platform may offer solutions like telehealth options or coordinate transportation services. Behavioral Support: The platform incorporates strategies to address behavioral health needs, such as mental health counseling, support for managing chronic conditions, and lifestyle modification programs. This ensures that care plans are holistic and address the root causes of health issues. Resource Connection: Social Support Services: The platform connects patients with community resources and social support services. This includes referrals to social workers, financial assistance programs, and community health resources to address social barriers to care. Behavioral Health Resources: Patients are provided with access to mental health resources, including counseling, therapy, and support groups. The platform ensures that these resources are integrated into the overall care plan to address behavioral health needs effectively. Monitoring and Adaptation: Continuous Assessment: The platform continuously monitors social and behavioral factors and adapts support as needed. Regular check-ins and updates allow the care team to adjust care plans based on changes in the patient’s social situation or behavioral health status. Feedback Mechanisms: Patients can provide feedback on their experiences and challenges, allowing the platform to refine support strategies and interventions. This iterative approach ensures that care remains relevant and responsive to individual needs. Empowerment and Education: Patient Empowerment: Mother Goose Health provides educational resources to help patients understand and manage their social and behavioral determinants. This includes information on self-care, coping strategies, and accessing support services. Skill Development: The platform offers tools and resources to help patients build skills for managing their health effectively, including behavioral health strategies and resources for improving social determinants. Outcome: By considering and integrating social and behavioral determinants of health, Mother Goose Health delivers a comprehensive, whole-person approach to care. This results in more effective, personalized support that addresses both the medical and non-medical factors influencing health, leading to improved overall well-being and health outcomes for patients.

Mother Goose Health builds trust with patients by prioritizing data privacy and security and clearly communicating their options for data use: Transparent Communication: Patients are informed about how their data will be used, including details on privacy policies, data protection measures, and the specific ways in which their information contributes to their care. Data Security: The platform employs robust security protocols, such as encryption and secure access controls, to protect patient data from unauthorized access and breaches. Optionality and Consent: Patients have control over their data usage. They can choose what information to share and with whom, ensuring they have the option to limit data access to specific members of their care team or to opt out of certain data-sharing practices. Regular Updates: Patients receive regular updates on data security practices and any changes to privacy policies, maintaining transparency and reinforcing their confidence in the platform’s commitment to safeguarding their information. This approach ensures that patients feel secure and empowered regarding their data, fostering trust and a positive relationship with their care team.

Mother Goose Health provides services that resolves technology barriers related to internet and data plan accessibility throught the deployment of technology that is both cellular and wifi enabled.

Mother Goose Health adapts messaging to respond to unique cultural differences and needs by: Cultural Sensitivity: Tailoring content and communication styles to respect and reflect the cultural backgrounds of users, ensuring that messages are relevant and respectful. Localized Language Options: Providing multilingual support and localized language options to accommodate users from diverse linguistic backgrounds, enhancing accessibility and comprehension. Customized Content: Adjusting educational materials and resources to address cultural practices and health beliefs, ensuring that information is culturally appropriate and meaningful. Inclusive Representation: Using diverse imagery and examples in communications to resonate with users from various cultural groups, promoting inclusivity and engagement. These strategies ensure that messaging is both effective and respectful, improving user engagement and satisfaction.

Mother Goose Health enhances digital literacy and ease of use by: Onboarding Training: Offering comprehensive training sessions and resources during the onboarding process to help users familiarize themselves with the platform’s features and functionality. Ongoing Support: Providing continuous, accessible support through tutorials, user guides, and responsive customer service to assist users with any questions or challenges they may encounter. Interactive Resources: Utilizing interactive tools such as videos, step-by-step guides, and in-app tips to make learning engaging and straightforward. Feedback and Improvement: Regularly collecting user feedback to identify areas where additional support or improvements are needed, ensuring the platform remains user-friendly and effective. These efforts ensure users feel confident and comfortable using the platform, improving their overall experience and engagement.

Mother Goose Health demonstrates awareness of cultural differences and respect for all genders by: Multilingual Capabilities: Offering support in multiple languages to accommodate diverse linguistic needs and ensure that all users can access information comfortably. Representative Imagery: Using inclusive imagery that reflects a wide range of cultural backgrounds and genders, making sure that users see themselves represented in the platform’s visual content. Purposeful Language: Employing language that is respectful, inclusive, and sensitive to gender and cultural differences, ensuring communication is appropriate and considerate of all users.

Interpreter services allow patients to communicate with their provider in 200+ languages

Single-click join visits for patients via text message or email reduces the level of health literacy and tech literacy required to join their visit. Broad device support across desktop, tablet, mobile, and in-app customizations for Spanish patient intake and enrollment.

Adaptive video, prioritizing audio to support low-bandwidth situations in rural and low bandwidth areas. VP8 Simulcast technology to adapt to available bandwidth calls with three or more participants, ensuring that low bandwidth from a single participant does not affect others’ connection.

eVisit provides 24/7/365 support for the virtual care platform so that health systems are not on the hook for troubleshooting technology for their users.