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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Digital Experience
Digital Experience

0 review

Categories

Solutions

Description

Product Description:
Patients are automatically encouraged to share feedback, helping you improve and boosting positive online reviews.
About Luma Health:

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Product Description:

Strengthen your online presence with reviews, surveys and business listings.

Reputation enables you to understand what your customers think about your healthcare services and allows you to respond quickly to customer feedback. Our software gives you the ability to monitor and track patient surveys & reviews on third-party review sites to identify areas of improvement and address patient concerns.

Reputation also enables you to manage your business listings across multiple sites. This ensures that your business is accurately represented and that customers can find you.

Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. 

Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins, .Reputation turns consumer feedback into fuel to grow businesses around the world. Visit Reputation.com to learn more.

About Reputation:

Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. 

Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins. Reputation turns consumer feedback into fuel to grow businesses around the world. Visit Reputation.com to learn more.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Reviews: Easily monitor, request, and respond to customer reviews to skyrocket review volume. 

Surveys: Track, analyze, and operationalize survey responses, all from one platform.

Listings: Easily manage all of your business listings from one location while improving search rankings and local SEO.

Pediatric use cases:

None provided

Users:

UHS, Spartanburg Regional, Dental Group, Kindred, Kootenai

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Athenahealth, Epic, Allscripts, eClinicalWorks, Other

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Reputation is the only platform that manages patient feedback from acquisition to loyalty. We offer a complete platform to help you transform feedback from reviews, likes, listings, comments and clicks into your competitive advantage.

Keywords

Images

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Videos

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reputation_business_listings (Original) (1).mp4

Downloads

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Company Details

Founded in 2015

Founded in 2006

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