Mytonomy’s rigorous content creation process ensures high-quality, peer-reviewed information that enhances viewer engagement, comprehension, and retention and comes from a trusted source. Each step of our process is informed by members of our National Clinical Advisory Network, who play a vital role in developing reliable, up-to-date content that answers patients' most frequently asked questions. Our National Clinical Advisory Network includes licensed physicians, advanced practice providers, behavioral health providers, nurses, pharmacologists, and therapists in active clinical practice. They each bring expertise in the patient care continuum. Members of this Advisory Network include thought leaders from major academic institutions, researchers, and authors published in peer-reviewed journals. Our members are Subject Matter Experts in major therapeutic areas who ensure that our 2,500+ microlearning videos are current, accurate and relevant. Mytonomy’s content creation follows a proprietary five-step process that involves internal review with our clinical leadership team and external review with at least two clinical experts from our Advisory Network guiding each step.

Can assign and track content; was the video viewed or the handout displayed as a PDF? The content can be assigned via various EMR triggers. Mytonomy can write back the viewership of the assigned videos back to the EMR. All digital activity on the Mytonomy platform is timestamped. Beyond tracking, Mytonomy allows providers to reduce manual follow-up with rule-based reminders based on context. Personalized messages (cognizant of PHI considerations) are sent via email, SMS, or MyChart that remind the patient to complete their assigned content.

Mytonomy's interface consists of YouTube-like playlists that stream video, audio and display PDFs. Surveys and digital interactions occur around the video viewing process. Our application is mobile-responsive and can integrate into your website, existing mobile app, or 3rd party EHR. Our data shows that patients watch multiple videos in a setting.

Some customers choose to expose our entire video library to their patients for browsing, and others assign specific condition modules based on the patient’s care plan and journey. At every step of the patient journey, Mytonomy’s nudging and hovering capabilities prompt users to take the next best action or monitor them remotely with simple questions. The patient experience is both guided and personalized.

Mytonomy’s user interface is similar to Netflix or YouTube’s playlists, which makes it feel familiar to patients. Mytonomy is an add-free model. There are few choices for patients to make: pushing play on a video or navigating to other videos, are really the only two options. The system has consistently scored 90%+ in user satisfaction and user comments validate the easy of use.

Mytonomy can be deployed with no EHR integration as a standalone portal. Our back end allows care navigators to invite patients to the platform with only a few clicks. Our website is WCAG compliant.

Mytonomy’s robust EHR integration strategy utilizes both HL-7 and FHIR based approaches to target content to patients. For systems wishing pure automation with no human involvement, we support multiple HL-7 message types to trigger content based on scheduling, including write back of patient viewership to the EHR. We partner with Redox to facilitate interoperability.

Mytonomy provides whole-person patient care that can be custom-created or tailored to each Oncology Center and/or Patient.

We digitize and modernize patient education and engagement across the entire oncology patient journey. Helping patients and families understand each step and participate in the decisions that need to be made while reducing time for providers. We do not do appointment scheduling or provider searches.

Yes, Mytonomy can partner with you to create caregiver content tailored to your system's cancer care journey. Caregivers can also access patient education as a means to understand their loved one's journey. Third-party links and resources can be aggregated in our UI, allowing caregivers to have "one-stop" for all digital resources (video, print, URLs).

Welldoc offers reporting packages at the individual patient as well as population level. Patient Level Reporting: Health (Smart Visit) Reports – On a routine/scheduled basis, or as needed between visits, the Smart Visit Report will be shared with our client's clinical team to summarize the patient's current clinical situation, including clinical decision support grounded in evidence based guidelines for our client's clinicians to review suggested self-care behaviors, potential medication alternatives, etc. Patients can also view this report on demand through the patient facing application The Smart Visit Report includes: - 90-day cardiometabolic biometric data summary - Medication plan summary - Trends graphs giving immediate visibility to effectiveness of diabetes management plan and any particular time of day challenges - Clinical and patient self-management summary - Evidence-based clinical decision support recommending potential care plan adjustments based on the data for consideration by the HCP, citing clinical guidelines, and - Optional daily logbook, containing patient data for the past 30 days, including imported and manual cardiometabolic entries, medication adherence, sleep, activity, and member notes adding context to the data inputs. In addition to the Smart Visit Reports, patients receive weekly reports that provide insight into medication adherence, glucose trends, diet and activity summaries and allow them to plan for the upcoming week. The weekly report allows the patient to view weekly glucose patterns to inform and optimize treatment plans Population Level Reporting: Population reports are available to our customer stakeholders on a regular basis (typically monthly) and include the following information: 1. Demographic and Health History 2. Active User Summary and Persistence Summary 3. Blood Glucose Trends (includes Average and Maximum Blood Glucose by Journey Month) and In-Target Glucose by Journey Month 4. Blood Pressure Trends 5. Weight Trends 6. Medication Breakdown 7. Device and Health Data Connectivity 8. Feature Engagement Summary (includes Top 5 Feature Use by month) 9. Education Summary 10. Care Coordination Summary 11. Health and Quality Measures Summary 12. A1C trends 13. CGM Analytics Population Management

A good cardiometabolic condition management program uses effective communication and data collection technologies to provide ease of access to patients and to facilitate better risk stratification via the real-time data collection from physiological measurement devices or patient self-report metrics. From a cost-effectiveness perspective, it is important to provide a range of services to match patient need. Welldoc can either power our customer's Care Team or we can augment our technology platform with our own partner. When we bring our partner to an engagement, through the use of Welldoc’s technology and programs and pairing this with our clinical services team and experience, we have an excellent methodology for targeting higher touch, wrap around services for higher risk patients and lower touch, preventive services for lower severity, but still at-risk groups. Ultimately, we seek to ensure deployment of clinical resources to those patients that are at highest risk of increased emergency department and hospital utilization while working to lower risk in the entire population via preventive coaching and FDA cleared digital programs.

Welldoc offers the capability for in-app two-way bidirectional asynchronous chat for 1:1 communication between member and case/care managers that can be initiated by either member or case/care manager. We offer the option of secure asynchronous text or via video chat with one and/or both available to be “turned on” for our customers. In addition, our capability allows for population level messages to be sent to all or a cohort of members by their case/care manager through and in app messaging feature. Case/care managers can monitor incoming messages, respond to chats, initiate video calls, and generate in-app messages from the Welldoc care management portal.

Welldoc is committed to providing a product that can be accessible to members of all populations. We have demonstrated success in many hard to support populations including Medicaid, Medicare and rural (our most recent clinical study). Welldoc's FDA clearance and clinical rigor validates our dedication and commitment to overall public health. Language- All digital coaching through the Welldoc App is at a 5th grade reading level. The Welldoc solution is available in English and neutral Spanish. Welldoc also has the capability to expand our platform to other languages in the future. Device Agnostic The Welldoc application has cross-device operability with over 400 fitness trackers, blood glucose, continuous glucose monitoring, blood pressure, weight scales, labs and pharmacies. Full list available on request. Our platform being device agnostic allows plans to either keep their existing product formularies or when ready to change product formularies have the assurance that any brand selected will integrate with the Welldoc platform. Welldoc is not a strip company so we will not be changing members to a specific brand and we will not be shipping supplies on a monthly basis. Our goal is to reduce DME and Pharmacy spend. Members can keep their current devices and our client will not get any member complaints or service disruptions. SDOH Screening Welldoc strives to combat health iniquities to improve care through utilizing surveys to identify risk for depression, behavioral health needs, and social determinants of health. When members respond, the information is shared with identified client care teams/clinicians for outreach and support. Customer Crae Customer care supports members in both English and Spanish, with a language line available for others languages. Customer care supports account creation, onboarding, understanding app features, and syncing devices. Customer care hours can be modified upon request to satisfy area time zones and other specific needs to accommodate and satisfy program and contractual needs.

Our platform provides condition specific, customizable care plans and pathways for clinical decision support and patient engagement through.

Welldoc has a flexible integration approach Welldoc offerings include the ability to integrate directly into the client's case/care management solutions via Single Sign On (SSO) Integration allowing seamless experience to the care team end users. We support different SSO including SAML, OKTA etc. In addition, Welldoc also offers support via REST API and can easily integrate external APIs such as 'Eligibility API' for real time eligibility checking during patient onboarding and tailor the experience to each patient/user. For clients that do not have APIs we can also accommodate them using secure files exchange via SFTP. With the help of our strategic vendors such as Xealth, Redox or ZeOmega/Jiva (or other Care Management Platform vednors/technologies), we have clients where Welldoc is integrated directly into Care Management/EHR systems allowing write back capabilities via Flowsheet or In Basket messaging. As applicable for those who already have advanced member facing digital assets, we have also developed Software Development Kit (SDK) and API (Application Programming Interface) capabilities that enable the client to build in the Welldoc platform features and functionality directly into your digital assets. Our current set of SDKs are “UI-less” which allows you the flexibility to integrate based on your business needs. One of the major advantages of Welldoc platform is that it is device agnostic. The Welldoc platform leverages patients’ existing Smartphones and integrates with over 400+ connected devices and data sources, including: -Blood glucose meters -Blood pressure monitors -Weight scales -Fitness trackers -Continuous Glucose Monitors (CGM) A device agnostic approach allows individuals to use their existing technology which helps to overcome the inertia and challenges of learning how to use a new set of device(s) as part of starting a new program. We leverage an app based/smartphone driven solution to take advantage of the technology that most patients have with them throughout the day. Our solution also provides connectivity to pharmacies (CVS, Walgreens, Rite-Aid), laboratories (Quest, LabCorp) and patient portal data sources. Data is the key to our personalized coaching experience, and we strive to make it easy for patients to centrally capture and connect their vital health data within the app without having to spend an inordinate amount of time doing daily data entry. A device agnostic approach fosters a relationship between your patients and their providers who can continue to prescribe formulary-covered devices that they and their patients are comfortable with. As your plan optimizes its formulary through coverage changes, Welldoc will work with you to assure connectivity to any new devices. If desired, we have partners that can source additional devices/connection that are not currently part of the program

Our digital-first platform includes artificial intelligence (AI) driven coaching which provides personalized, actionable guidance and longitudinal feedback based on the six dimensions of health: (1) Symptoms, (2) Food, (3) Activity, (4) Psycho-Social, (5) Medications and (6) Labs to help support the patient throughout their chronic care journey. Our program contains over 40,000 FDA approved coaching messages. Our clinical rigor is demonstrated through our FDA cleared product with 11 510k FDA clearances and 90+ peer reviewed publications and journals demonstrating clinical outcome.

For Patients: Our solution is delivered though a mobile app primarily with webs support For Care Teams: Web Portal

Welldoc is FDA approved for individuals with T1 or T2 on insulin. Medications (including insulin) can be tracked. Advanced insulin capabilities include basal and bolus dose titration program and Bolus Calculator. Insulin pump education and support has been built into Welldoc and is currently under FDA approval.

We typically support content at the 5th grade level on the Flesch-Kincaid scale. We also look at other scales and use a Health Literacy Tool.

Mytonomy delivers content in a multi-modal approach. The content and access to the platform can be sent by SMS or email. It can also be delivered through website browser or through their EHR.

We support 40+ Languages today including Spanish, French, Vietnamese, Mandarin, Korean, Hindi, Tagalog, Arabic, Native Languages, Russian, Greek and many more.

We support ADA Standards and reader accessibility standards. Readability: Short sentences, simple words, and clear instructions make the content easy to read. Structure and Navigation: Headers and bullet points allow easy navigation. Screen Reader-Friendly: Ordered sections and clear labels help screen readers. Respectful Language: Patient-centered tone that is supportive and considerate.

Patients or members can easily receive printouts of the education if they don't have wifi or data access. We are a cloud solution so to receive all of the benefits users do need to be able to access Mytonomy Cloud for Healthcare, just like they would access their MyChart of EHR, or their favorite show on a streaming platform or their bank.

Mytonomy employs a very diverse team across the studio where content is created and the software development team. In the studio we seek to have 2-3 different genders, races, ages of patients and different types of patients in all of our content.

We consider elements of whole person care when we write scripts and film our content.

Our studio is award winning in producing content that takes into consideration the unique cultural differences and needs. You will see these differences in the scripts and in the images and language used to reflect diverse communities.

A leading analyst, Klas, recently interviewed 11 of our customers across 7 contracts and they gave us an A+ in customer support. First, we don't get a lot of support calls b/c the solution is self directed and easy to use.

We have changed our login and patient profile to include more diverse representations for all genders and support birth name and preferred name. Birth gender and current gender. We have robust examples through our over 8000 assets that reflect diverse imagery of the different populations we serve and were are purposeful in selecting the right language. We infact produced a video that language matters.

The education curriculum and coaching is based on publicly available, evidence based clinical standards that focus on supporting a broad, diverse population. Language/communication in the app is written to a 4-6th grade level

The app is available in a neutral US Spanish, with cultural changes made for the target audience.

The Welldoc application has cross-device operability with over 400 fitness trackers, blood glucose, continuous glucose monitoring, blood pressure, weight scales, labs and pharmacies. Full list available on request. Our platform being device agnostic allows plans to either keep their existing product formularies or when ready to change product formularies have the assurance that any brand selected will integrate with the Welldoc platform. Welldoc is not a strip company so we will not be changing members to a specific brand and we will not be shipping supplies on a monthly basis. Our goal is to reduce DME and Pharmacy spend. Members can keep their current devices and the client will not get any member complaints or service disruptions.

Welldoc continues to optimize our AI by integrating social determinants of health. This is an integral part in understanding how different segments of populations and ensuring our AI driven coaching continues to be personalized and supportive of an individual's journey. One example that showcases this is our partnership with the New York City Health and Hospital System. We are successfully integrating our solution into their health ecosystem, which supports an extremely diverse population.

Welldoc has incorporated cultural competency, social determinants of health and root cause factors into our holistic approach across product development, engagement and advancing our AI. Product: The Welldoc food database is large and diverse, representing a diverse multicultural variety of cuisines/foods.

Welldoc has incorporated cultural competency, social determinants of health and root cause factors into our holistic approach across product development, engagement and advancing our AI. Product: The Welldoc food database is large and diverse, representing a diverse multicultural variety of cuisines/foods. This continues to be updated on a regular basis in line with product releases. The education curriculum and coaching is based on publicly available, evidence based clinical standards that focus on supporting a broad, diverse population. Language/communication in the app is written to a 4-6th grade level The app is available in a neutral US Spanish, with cultural changes made for the target audience We have an extensive human factors approach integrated into our product testing, and ensure that our app is tested across a diverse population of individuals living with chronic conditions. Engagement: Welldoc prides itself on partnering with our clients to develop an engagement approach that supports a client's diverse population. Engagement is based on segmenting the population in a way that ensures that individuals are receiving the right information at the right time in their journey. We can work with you to ensure that race, age, geography, social determinants of health are incorporated into our engagement and communication strategies. Welldoc also supports Spanish language engagement and communications and customer care Welldoc has a market research and survey approach to continue understanding and obtaining feedback from the users of our product. This feedback is considered as we enhance our product offerings and capabilities. Advanced AI: Welldoc continues to optimize our AI by integrating social determinants of health. This is an integral part in understanding how different segments of populations and ensuring our AI driven coaching continues to be personalized and supportive of an individual's journey. One example that showcases this is our partnership with the New York City Health and Hospital System. We are successfully integrating our solution into their health ecosystem, which supports an extremely diverse population.