Medioh manages both remote care technology and patient experience with it. We provide comprehensive remote patient engagement services that are capable of driving large populations at high-quality member experiences.

Our solutions enhance onboarding and activation and improve patient experience with remote models of care. With our dedicated patient support team and responsive contact center, we provide full-circle patient support from the moment a patient enrolls in a program and onboarding, to program conclusion and device return.

We also enable continuous program improvement through patient experience and Net Promoter Score (NPS) surveys, so we can create solutions that work for patients and providers.   

Our services engage patients at key milestones in their remote care progress.

• Enrolment & Kit / Device Delivery
• Installation & Tech Support
• Ongoing Troubleshooting & Adherence Support
• Support For Kit / Technology Retrieval

The Logistics & Patient Engagement Partner for North America's Largest RPM & Digital Health Programs.

PEP Health is an AI-powered platform that analyzes millions of unsolicited online patient comments to deliver real-time insights into care quality and experience. By turning public feedback into structured data, PEP Health helps health systems improve satisfaction, boost performance, and succeed in value-based care.

Unlike traditional surveys, which are slow and limited, PEP Health offers continuous visibility into what patients are saying across all locations and services. Its intuitive dashboard supports benchmarking and highlights areas for improvement.

Used by leading U.S. health systems, PEP Health enables faster, smarter decisions driven by the authentic voice of the patient.

Real time, actionable, AI powered patient experience insights to drive better quality and unlock value based care.

Differentiators from Internal Solutions:

• Economies of scale on shipping and logistics
• Established quality systems based on ISO 13485, FDA regulatory compliance, proven processes.
• Inventory / Warehousing / Fulfilment capacity and strategic regional facilities
• Improved operational efficiency
• Enhanced patient engagement and experience
• Proven cost savings relative to in-house options

Differentiators:

• Economies of scale on shipping and logistics
• North American coverage to maximize efficiency and minimize shipping costs (our fulfilment facilities provide coast to coast coverage)
• Mature ISO 13845-based quality systems and full regulatory compliance.
• Medioh is a certified FDA repackager / relabeler.

PEP Health provides insights that EHR systems do not. While EHRs capture internal clinical and operational data, PEP Health analyzes unsolicited public patient feedback using AI to deliver real-time, experience-focused insights.

This external view helps health systems understand what patients truly think, beyond what is documented or surveyed. PEP Health works alongside EHRs to support faster, more informed decisions that improve care and satisfaction.

Traditional survey vendors like Press Ganey and NRC Health rely on solicited feedback that is delayed, narrow, and often unrepresentative. PEP Health captures unsolicited, real-time patient feedback from millions of public online sources, offering a broader and more honest view of patient experience.

Tools like Reputation focus on brand management and social media presence. PEP Health delivers structured, clinical-grade insights using AI and NLP designed for healthcare. Our platform supports operational improvement, not just reputation tracking.

No manual input is needed from staff or patients. PEP Health provides continuous visibility across all sites and services, enabling faster, data-driven decisions that improve care and satisfaction.

While others measure what patients are asked, PEP Health measures what patients actually say.