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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
ThinkAndor®
ThinkAndor®

Categories

Solutions

Description

Product Description:

Artisight redefines the possibilities of healthcare through its Smart Hospital Platform and solutions for virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

About Artisight:

Artisight redefines the possibilities of healthcare through its Smart Hospital Platform and solutions for virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

Product Description:

Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

  • Virtual visits launched from the EHR
  • Voice-to-text clinical notes
  • Real-time alerts and notifications
  • Secure collaboration channels
  • ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
  • Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
  • Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access to a virtual on-demand network
  • Multi-room/patient virtual sitting for a variety of risk types
  • Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

About Andor Health:
At Andor Health, our mission is to change the way care teams connect and collaborate. By harnessing machine and human intelligence, our cloud-based platform unlocks data stored in electronic medical records to deliver real-time actionable intelligence to care teams – both inside and outside of their enterprise. By optimizing communication workflows, our solutions accelerate time to treatment, decrease clinician burnout, and drive better patient outcomes. Built on an AI/ML framework, healthcare institutions and clinicians can self-configure the signals and workflow actions as you would any device connected to the internet, and personalize the intelligence they need at the right moment in time to provide better care.

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Clients

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Product Capabilities

Remote Nursing: Free bedside nurses to focus on patients by tapping into a new dimension of flexible teamwork. Offload time-consuming tasks from bedside nurses while allowing your clinical team to work off-site during select shifts, supporting your bedside team and patients via live feed video. Remote Sitter: Optimize staff with tools that let one sitter monitor multiple patients simultaneously via one screen. Using a localized AI algorithm to monitor fall risk, Remote Sitter delivers automated alerts when movement is detected and allows sitters to respond to patient needs via two-way video/audio.

Virtually monitor patient safety and prevent falls with AI-enhanced observation. Artisight’s Virtual Sitters solution enables continuous, real-time monitoring of at-risk patients through an ambient sensor network and two-way video communication. Using AI-powered fall risk detection, the platform alerts staff the moment unsafe movement is detected—empowering proactive intervention before harm occurs. This scalable alternative to 1:1 sitters improves patient safety, reduces observation costs, and frees up clinical staff to focus on higher-value care.

Perform virtual assessments to prioritize patient care and streamline resource allocation. Artisight supports virtual triage by enabling clinicians to assess patients remotely using a combination of live video, ambient audio, and AI-powered insights. From ED intake to inpatient units, clinicians can quickly evaluate low-acuity patients, determine next steps, and escalate care when needed—without requiring an in-room presence. This approach enhances throughput, reduces unnecessary in-person interactions, and ensures the right care is delivered at the right time by the right provider.

Artisight supports smooth, timely care transitions by enabling virtual participation in discharge planning and interdisciplinary rounds. Through two-way video and real-time data access, case managers, pharmacists, and social workers can engage remotely with care teams and patients to complete assessments, coordinate post-acute services, and prevent discharge delays. This approach improves throughput, reduces readmissions, and ensures patients and families are better prepared for the next step in their care journey.

Artisight enhances the bedside care experience by providing virtual support, mentorship, and education to frontline nurses. Virtual RNs can assist with admissions, discharges, documentation, patient education, and routine assessments—freeing up bedside staff to focus on hands-on care. This collaborative model enables real-time guidance, promotes clinical consistency, and supports novice nurses with on-demand mentorship, ultimately reducing burnout and improving nurse satisfaction and retention.

Artisight powers centralized command centers that provide real-time visibility into hospital operations, enabling proactive decision-making and optimized throughput. Through a network of AI-driven sensors and computer vision, health systems can monitor patient flow, room status, staffing needs, and clinical events across multiple sites. This enterprise-wide view supports smarter resource allocation, reduces delays in care, and helps manage capacity constraints—ensuring patients get to the right place at the right time, every time.

Streamline clinical workflows with ambient documentation and real-time data capture. Artisight leverages computer vision, voice recognition, and AI-driven automation to reduce documentation burden and improve accuracy. By integrating directly with the EHR, the platform enables hands-free clinical documentation during patient interactions—allowing providers to focus on care, not clicks. Key capabilities include: - AI-powered ambient listening for auto-generated documentation - Seamless EHR integration to support review, confirmation, and clinical note editing within existing workflows Artisight empowers clinicians to document more efficiently and accurately—improving care quality and reducing burnout without disrupting existing workflows.

Continuous Monitoring and Predictive Insights to Optimize Care Artisight uses a network of ambient sensors and computer vision to passively collect and analyze real-time data across the hospital. Our localized AI algorithms continuously monitor patient activity and clinical workflows, identifying early signs of risk—like falls or pressure injuries—and prompting timely interventions. By combining real-time and historical data, Artisight enables predictive analytics that help care teams intervene earlier, reduce adverse events, and improve patient outcomes—without adding burden to staff.

Streamlined Collaboration, Smarter Care Artisight empowers care teams with real-time access to relevant patient context—when and where they need it. By integrating with existing EHR systems and leveraging ambient AI, our platform enables seamless collaboration across disciplines, surfacing key clinical data, safety alerts, and care plan updates at the point of care. Whether during bedside rounding or virtual consultations, care team members can quickly align on patient status and next steps—improving communication, reducing duplication, and driving more coordinated, efficient care delivery.

Intelligent Insight from Every Angle Artisight’s platform combines data from a hospital-wide network of cameras, microphones, and sensors to understand and respond to complex clinical environments in real time. Our AI continuously processes ambient signals—like motion, voice, and biometrics—to detect meaningful patterns and deliver timely alerts, insights, and interventions. Whether it's recognizing fall risk, detecting prolonged immobility, or identifying safety protocol violations, Artisight enhances situational awareness and supports context-based decision-making across care settings. With customizable outputs—visual, auditory, or integrated into existing systems—care teams are informed how and when they need it most.

ThinkAndor® supports multilingual and omni-channel virtual visit sessions between patients and providers without the need for downloading an app. Via Andor’s digital front door, we provide patients with a model for navigating to the appropriate line of care through a first in the industry use of OpenAI/GPT capabilities. Patients can either schedule a synchronous virtual visit session or choose from a variety of asynchronous options. Patients can also add family members or caregivers in the virtual wait room and providers can invite colleagues for multi-disciplinary calls using the embedded ThinkAndor®AI Bot within the session. This whole process helps to improve how both patients and providers are brought together.

ThinkAndor® supports a comprehensive virtual waiting room with a fully configurable set of patient intake and assessment forms. In this process, providers can push patients to complete a device and browser check, review their symptoms, complete inclusion/exclusion criteria and upload images. Shortly before the visit, patients can add family members or care givers and improve accessibility through features like closed captioning. Providers/care team members can track a patient’s progress in the queue and alert them when the provider is ready to begin the session.

ThinkAndor® provides highly-resilient video call capabilities with the ability to toggle to phone/audio and support multi-party sessions. The presence of the ThinkAndor®AI Bot during visits acts to track time, surface clinically relevant content for the clinician, and create SOAP notes. Additionally, ThinkAndor® can support asynchronous communications for lower acuity conditions. These can be escalated to synchronous calls if a clinician determines that the patient’s status has degraded.

ThinkAndor®’s bidirectional integration with the client EHR allows users to leverage existing patient demographic/medical information and upload new documentation. Generative AI curates the content and context for the clinician from the virtual experience for clinical documentation prep and decision making. The ThinkAndor®AI Bot also facilitates an ambient experience in the virtual visit and captures the voice of the clinician to generate clinical documentation for the EHR, including SOAP notes. The dashboard allows clinicians to both monitor active signals from patient inputs and devices as well as review past documentation in the patient details. This improves workflow orchestration and enables faster interventions to yield improved patient outcomes.

ThinkAndor® has the ability to support eligibility, payment processing – including payment plans & copays, prescriptions, labs, orders, and referrals through third-party integrations and core host systems such as the client’s EHR. Relevant information from orders can be surfaced by the ThinkAndor®AI Bot and brought to the attention of providers through preconfigured alerts and escalation pathways. Because the ThinkAndor®AI Bot starts the session, it also captures the timing of the experience and the documentation to support billing for that particular visit. Post-visit, ThinkAndor® continues the experience by reaching out to the patient to ensure compliance with their care plan and any follow ups that may be required.

Andor Health provides both remote and on-site technical support as needed by customer institutions. Andor Health maintains a help desk to receive service-related inquiries from the client via designated means during the client’s business hours, excluding Andor Health observed holidays, and Andor provides clients with extended support outside of business hours via telephone for critical issues. Per the specific implementation and the client’s needs, Andor can stand up educational materials and assign the appropriate routing for patient concerns.

Through ThinkAndor®’s native capabilities and deep integrations with staffing partners, Andor can help fill chronic staffing shortages and address emergencies like burst capacity scenarios. For virtual nursing, virtual sitting, remote consults, and other bespoke virtual hospital use cases, including telestroke, telepsych, and virtual hospitalists, Andor can either leverage resources from other facilities within a health system or bring in credentialed resources from third parties. This both fills certain specialties which users may not already have staffed and allows for health systems to reduce costs by better matching resources to current capacity.

Andor Health uses PowerBI to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback. Andor Helath is also pioneering the use of OpenAI and GPT to provide insights and analytics along a patient’s care plan so that as data comes through, ThinkAndor™ can provide predictive analysis on the outcome of the patient.

Use Cases

Description:

Patient Room

  • Remote Observer
  • Remote Nursing
  • TeleConsult
  • Hospital Viewer

Operating Room

  • OR Coordinator
  • Surgery Viewer

Clinic

  • ClinicQ
  • ClinicQ + Tracking
Pediatric use cases:

Patient Room

  • Remote Observer
  • Remote Nursing
  • TeleConsult
  • Hospital Viewer
Users:

Patient Room

  • Virtual Observers / Patient Saftey Monitors
  • Virtual Nurses
  • Nurse Stations
  • Bedside Nurses
  • Physicians
  • Administrators
  • Clinical Informatics

Operating Room

  • Surgeons
  • Anesthesiologists
  • Perioperative Nursing
  • Perioperative Leadership
  • Medical Students

Clinics

  • Frontline Staff / Check In
  • Clinical Informatics
  • Operational Exellence
  • Lab Optimization
Description:

ThinkAndor® is the first-to-market virtual health collaboration platform leveraging AI-powered models, like OpenAI/ChatGPT, to orchestrate virtual collaboration experiences with clinical context. Our platform, ThinkAndor®, coordinates contextual workflows across 5 key pillars of virtual health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, & Virtual Community Collaboration.

Digital Front Door - Digital front door with AI Virtual Assistant framework accessible on any channel, including SMS Text, Email, Web, and ThinkAndor®AI Bot 

  • Enable intake/triage forms for self-reported data and patient navigation 
  • Configure automated patient experience workflows for marketing, scheduling, and other clinically relevant opportunities 
  • End to end digital front door experience for virtual visits as well as in-person visits 
  • Configuration of CRM platform of choice for workflows

Virtual Visits - Patient Virtual Waiting Room 

  • SMS/text and email links for patients to access on-demand asynchronous or synchronous virtual interactions with providers
  • Virtual lobby, assessments, digital consents, eligibility & payments 
  • Program & Portal enrollment 
  • Education, videos, family invitations, call back feature 

Clinical Notification & Dashboard Views 

  • EHR integrated experience 
  • Provider visibility & virtual lobby access 
  • Automated waiting room queues for on demand and scheduled patients 
  • Automated notifications and alerts to next care team member to ‘join’ session  
  • Embedded in Virtual collaboration & EHR platforms (enables providers to curate content from EMR into the visit experience)

Virtual Hospital - Virtual Rounding  

  • In room & remote device provisioning 
  • Simplified single click to join experience for participants with WebRTC enablement 
  • IoMT, PTZ camera, and diagnostic device integration 
  • Enable automated signals and alerts to care coordinators and nurses 
  • Multi-disciplinary collaboration sessions with patients and families 
  • Orchestrate automated care plan follow up  
  • Patient experience assessments, including Q15 Check in 

Virtual Sitter

  • 24/7 sitter solution scalable to support up to 16 patients at once
  • Device agnostic deployments supporting cameras, mobile carts, or in-room infotainment systems
  • Partnerships with third-party staffing resources to fill potential gaps in a hospital’s sitter resources
  • Use of AI to track concerning movements and highlight patients requiring interventions
  • Alerts and notifications sent to on-site nurses during a medical emergency

Decentralized Remote Consults

  • Support for remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access available resources across a health system or a national network of credentialed providers
  • Fulfill out of network consulting needs when a health system’s own providers are available
  • Surface labs, patient details, and place orders using ThinkAndor®AI Bot
  • Support for multi-disciplinary call sessions

Virtual Nurse

  • Complete initial intake, assessments, and discharge planning 
  • Invite family members and care givers
  • Engage with ThinkAndor®AI Bot to configure care plans
  • Complete tasks like dual sign-off for medication verification

Virtual Patient Monitoring - Remote Monitoring

  • Unified experience for VPM enrolled patients and an efficient workflow for care teams and clinicians 
  • Patient device kits and self-reported assessments integrated with workflow orchestration where care team members can configure distinct data signals to monitor patients remotely  
  • Configurable, AI Driven care plan templates 
  • Routine patient check-ins/assessments 
  • Integrated asynchronous/synchronous virtual visit experiences for interventions and routine patient follow up 
  • Over 50 configurable virtual patient monitoring (VPM) care plans, with an easy pathway for health systems to stand up plans for additional conditions
  • Support for a vast array of wearables and biometric devices used for many VPM programs 

Hospital at Home

  • Triage and identification of patient candidates for Hospital at Home programs 
  • Identifying available and on shift providers/care team members to assign staff to the hospital at home care team 
  • Secure communications to allow for tasking and collaboration amongst the different members of the hospital at home clinical staff  
  • Scheduled and On-Demand virtual and asynchronous chat visits for routine check-ins and as needed evaluations based on patient condition/status with comprehensive digital front door capabilities 
  • Workflow orchestration tool responding to live traffic conditions and patient needs to ensure all patient rounds are completed

Virtual Team & Community Collaboration - Secure, HIPAA compliant platform enabling care team collaboration and communication with downstream clinicians 

  • Configure individual roles and teams to drive appropriate communications  
  • Enterprise AI-based communications for users, roles, shifts and teams 
  • Automated escalation to ensure message delivery and review
  • Review, escalate, delegate and forward messages  
  • Built-in voice command capabilities  
  • End-user customization of data and communication channels   
  • Event-based notifications for clinical alerts across care settings 

By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the EHR. This allows for a seamless continuation of the patient journey from the home setting to inpatient scenarios to post-discharge and remote monitoring care plans.

Pediatric use cases:

ThinkAndor® can support a variety of pediatric workflows, from orchestrating all digital front door experiences to care plans configured by condition or custom workflows pursuant to requirements from the client.  

Users:

We have a number of prominent pediatric hospitals as clients, including:

  • SickKids | The Hospital for Sick Children 
  • Cincinnati Children’s Hospital 
  • Medical University of South Carolina (MUSC) 
  • Orlando Health Arnold Palmer Hospital for Children 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, ERP system, ADT, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts

Hardware Compatibility:

Not applicable

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, Athenahealth, athena, Allscripts/Eclipsys, eClinicalWorks, GE, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
  • Tailored User Interface: Crafted with input from nurses and observers based on research and feedback, the Artisight UI stands as the favored choice among our users when compared to the EHR UI.
  • Artificial Intelligence as a Co-Pilot: Artisight's AI serves as a supportive companion for the care team, enabling members to concentrate on patient care and optimizing workflow efficiencies. This effectively eases the clinical workload on practitioners, enabling them to operate at their highest capacity.
Differentiators vs Competitors:
  • In contrast to numerous competitors that assert AI capabilities, Artisight's AI undergoes local retraining, ensuring precision specifically at your facility, rather than relying solely on its original training location.
  • Embracing a Platform Approach, Artisight empowers its partners to address a broader range of challenges with a unified solution. This marks the end of the era where multiple isolated solutions are brought in with the hope of seamless integration.
Differentiators vs EHR Functionality:
Differentiators vs Competitors:

Keywords

Images

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Videos

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Andor Virtual Hospital Video

Downloads

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Clinic v1.pdf
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2023 ThinkAndor Virtual Nursing & Virtual Sitting.pdf

Alternatives

Company Details

Founded in 2018

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