Avia Logo

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

We offer inpatient telehealth workflows that integrate with Epic and provide a holistic approach to digital health. Our software, services, and devices come together into one seamless, comprehensive telehealth ecosystem to:

  • Strengthen the continuum of care by providing a seamless integration with Epic for a consistent patient and care team experience
  • Enhance patient outcomes by leveraging technology and solutions customized for your use cases, workflows and needs
  • Operationalize at scale leveraging high-touch support and digital health transformation
About Extended Care:

Extended Care LLC offers today's most clinically-integrated, configurable, and personalized telehealth experience, serving leading-edge health systems worldwide. 

  • Our ExtendedCare Telehealth™ solution offers a faster, more efficient delivery of care. Better patient outcomes. Healthier financials despite the pressures from the shortages of nurses and other providers.
  • Our powerful, easy-to-use telehealth platform optimizes value for all participants in the care journey, regardless of the type or level of care delivered. We ease the transition to better virtual care by providing seamless clinical integrations, unmatched configurability, and a smooth, personalized care experience.
  • At-Home Video Visits - We go beyond the basic video visits provided by vendors like Zoom or Microsoft Teams - We have more healthcare specific features than any other solution.
  • From Carts to Clinics - From enterprise quality sophisticated endpoints to "bring your own cart". It doesn't matter if the patient is in your hospital, a community health center, a school nurse's office or even an ambulance. We bring everyone together!
  • Bedside Integration - We can integrate with your existing bedside patient experience platform (like Getwell) to provide for remote rounding or family-centered visits.
  • Telesitter - Available in both Epic Monitor or standalone, keeping an eye on patients has never been easier.
  • Extend Your Reach - Supporting community health centers, or providing your services to outside organizations? It doesn't matter if they work out of your EMR or their own, we make it all work together.
Product Description:

Teladoc Health delivers a fully integrated suite of connected care solutions – including hardware, software, and services – to help hospitals and health systems of all sizes offer state-of-the-art telehealth services to patients. Teladoc Health is much more than a single point solution vendor. We are a strategic partner to hospitals and health systems — applying solutions to help transform care delivery and solve their most pressing issues. We offer expert consultancy services to our clients, bringing best practices learned from thousands of implementations to help accelerate your transformation.  

    

500+ hospitals and health systems have selected Teladoc Health as their trusted partner, based on our commitment to service and clinical excellence, state-of-the-art solutions and purpose-built devices and deep knowledge of healthcare.  

About Teladoc Health:

Teladoc Health delivers a fully integrated suite of connected care solutions – including hardware, software, and services – to help hospitals and health systems of all sizes offer state-of-the-art telehealth services to patients. Teladoc Health is much more than a single point solution vendor. We are a strategic partner to hospitals and health systems — applying solutions to help transform care delivery and solve their most pressing issues. We offer expert consultancy services to our clients, bringing best practices learned from thousands of implementations to help accelerate your transformation.  

 

500+ hospitals and health systems have selected Teladoc Health as their trusted partner, based on our commitment to service and clinical excellence, state-of-the-art solutions and purpose-built devices and deep knowledge of healthcare.  

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Extended Care's virtual waiting room has the ability to handle digital form upload & intake. Patients can share images or videos with their provider, and we also offer patient/provider online chatting. We have integrated with connected devices for vitals collection. We support content for patients to interact with in the waiting room. We have notifications for the patient when provider is ready to start visit and tools for patient to test their device's technical feasibility and stability.

We provide high-resiliency, high-latency video with the ability to toggle to phone/audio and support for multi-party video (powered by Cisco Webex). We feature the ability to alternate between video, text, chat, and in-app messaging. Our solution is configurable and personalized, feature-rich, and user-controllable on any device, anywhere. Extended Care is today’s most seamlessly integrated telehealth with your existing workflows, and built-in media (photos, videos, audio) sharing with your EMR.

Extended Care Telehealth can leverage existing patient demographic/medical info and provide the ability to add documentation within the EHR. One of our differentiators is the ability to integrate photos, videos, sound recordings and other document types as a push into the EHR..

The Extended Care admin portal can track and report provider utilization/productivity, average time per visit, and video/audio quality indicators, plus much more.

As part of an embedded experience within Epic and Oracle Cerner, launch virtual encounters directly within the EHR or Microsoft Teams. Teladoc Health allows providers to invite an interpreter during a live encounter with availability in 60 second or less for over 250 languages, including ASL. Invite additional participants, such as family members, to the visit with no app required.

Easily capture new patients or connect with existing ones and seamlessly route them to the appropriate care team using the same automated process regardless of if the patient is in the ED, clinic, or at home. Customize any patient workflow across any acuity level or location with the ability to capture valuable data, including demographics, forms and questionnaires, surveys, consent forms, real-time eligibility verification, payment collection, scheduling, single sign-on and EHR integration.

Built to mimic in-person care—using the latest video and audio technology compatible with diagnostic peripherals—Teladoc Health can bring care wherever patients are, with devices and software that work in hospitals, clinics and patients’ homes. 24/7 technical support, identity management and redundant global connectivity ensures high-resiliency and two-way integration puts data and patient information at clinician’s fingertips with HL7 integration, scheduling, eligibility confirmation, patient surveys, payments and digital signature.

Diagnosis specific templates such as stroke and behavioral health, contain data elements that can be imported through an EHR integration, passed through the Intake module check-in process, or entered manually by a clinical user. Calculators, scales, and helpful tools are incorporated to help providers track diagnosis and treatment options while fully documenting the clinical interaction.  Once documentation is complete, a consult note can be generated and electronically signed, providing a record of interaction that can be distributed to 3rd party systems through integration. 

As the only Telehealth Managed Service Provider, our service and support infrastructure provide clients with 24/7 or 12/7 proactive monitoring options to ensure their programs are always up and running.

Teladoc Health’s analytics module helps telehealth administrators see and understand data. Our visual analytics platform transforms the way people use data to solve problems and become a more data-driven virtual care program. The analytics module provides visual analytics and dashboards to enable users to spot patterns and trends quickly.

Behavioral health workflows can be embedded within EDs, inpatient care and psychiatric units through timely specialist consults. Diagnosis specific templates like those for behavioral health, contain data elements that can be imported through an EHR integration, passed through the Intake module check-in process, or entered manually by a clinical user.

By extending the reach of your providers to more locations, mental health patients can be treated in any care location. Bring mental health services to primary or urgent care clinics and the home, enabling remote access at the point of care – scheduled or on-demand. Additionally, support your inpatient and emergent lines with access to remote mental health specialists in acute and emergent situations. Additionally, this capability allows organizations to facilitate care coordination between non-owned medical groups, build virtual second opinion pathways, enhance same-day specialty referrals, and augment business cases for servicing patients in place.  

Designed for a multitude of use cases, healthcare environments and budgets, our telehealth devices connect patients and providers to ensure easy access to high-quality virtual care. Built to complement in-person care—using the latest video and audio technology compatible with diagnostic peripherals—Teladoc Health can bring care wherever patients are, with devices and software that work in hospitals, clinics and patients’ homes.

Teladoc Health enables integrated virtual care for hospitals and health systems to transform care delivery in the hospital, while also extending their influence beyond its walls. This allows hospitals and health systems to address workforce challenges, increase access to services, improve care coordination and attract new patients – all through an enterprise platform solution that integrates with your existing investments.

Use Cases

Description:

Virtual Nursing:

Nurses are often stretched too thin, covering 2-3x the number of patients considered reasonable for a standard of care. Our solution will:

  • Empower remote clinicians by providing telehealth access to deliver predictable, repeatable services such as patient education, admission and discharge
  • Help attract and retain nursing staff by providing remote work opportunities
  • Improve patient satisfaction by reducing wait times
  • Increase touch points and access to caregivers

Other Use Cases:

  • Tele-Sitter with Epic Monitor integration
  • Virtual Nursing
  • Patient experience app integration, such as GetWell
  • On-demand language interpretation services, such as LanguageLine, Martti, Voyce, GLOBO … etc.
  • Virtual Rounding
  • Supporting external affiliate Epic organizations, FQHCs and specialty outpatient clinics
  • Tele-EMS
  • Mobile Stroke Units
  • Tele-Stroke workflows using Extended Care incorporating intake forms, barcode scanning … etc.
  • On-Demand video visits
  • Virtual Home Visits
  • Schools
  • Correctional Facilities
  • Group video visits
  • … and many more
Pediatric use cases:

Just like a virtual visit for an adult, our Extended Care Telehealth solution can easily provide virtual visits for pediatric patients.

Users:
  • Physicians of All Types
  • Adult-Gerontology Nurse Practitioner (AGNP)
  • Bariatric Registered Nurse
  • Cardiac Nurse
  • Certified Nursing Assistant (CNA)
  • Certified Registered Nurse Anesthetist (CRNA)
  • Clinical Nurse Specialist (CNS)
  • Clinical Nurse Supervisor
  • Critical Care Nurse
  • Emergency Room Nurse
  • Family Nurse Practitioner (FNP)
  • Forensic Nurse
  • Health Informatics Nurse Specialist
  • Home Care Registered Nurse
  • Intensive Care Unit (ICU) Registered Nurse
  • Labor and Delivery Nurse
  • Licensed Practical Nurse (LPN)
  • Licensed Vocational Nurse (LVN)
  • Managed Care Nurse
  • Medical-Surgical Nurse
  • Neonatal Nurse
  • Nurse Anesthesia Practice
  • Nurse Midwife
  • Oncology Registered Nurse
  • Orthopedic Nurse
  • Pediatric Nurse
  • Post-Anesthesia Care Unit (PACU) Nurse
  • Public Health Nurse
  • Radiology Nurse
  • Registered Nurse (RN)
  • Rehabilitation Registered Nurse
  • School Nurse
  • Travel Nurse

Description:

Teladoc Health enables health systems to offer virtual care services across the care continuum – from ambulatory care to emergent care to inpatient care, and even care in the home.

Inpatient Care

Partnering with Teladoc Health empowers hospitals to deliver an intuitive, seamless new standard of inpatient care. Hybrid care models – those that leverage both in-person and virtual care when appropriate – allow hospitals and health systems to build more robust care teams around every patient, allowing bedside staff to focus on the most critical patient needs.

  • Expand capacity and capabilities: Increase staff-to-patient ratios, augment staff coverage during volume surges, reduce burnout and expand staff training opportunities. Specialists can virtually consult during inpatient emergency situations and intensive-care locations, adding expertise and guidance for in-person staff. 
  • Increase satisfaction: Clinicians and staff appreciate the convenience, added support and improved efficiency. Patients appreciate the simplicity, ease, safety and added attention that comes from a hybrid care experience. 
  • Drive financial stability: An enterprise-wide approach to virtual care can help address some of the core issues that challenge financial stability. Maximize the value of your existing digital investments and drive operational efficiencies and cost-savings at scale.  

Virtual services can include:

  • Medical specialties and subspecialties including behavioral health, cardiology, diabetes, infectious disease, nephrology, neonatology, neurology, oncology, pulmonology, palliative care, physical and occupational therapy 
  • Virtual nursing 
  • Administrative support 
  • Pharmacy 
  • Social services 
  • Scheduling, admissions and discharge 
  • Imaging 
  • Interpretive services, including over 260 languages 
  • Provider virtual consults 
  • Virtual rounding/telerounding 
  • TeleICU visits 
  • Virtual sitting/Telesitting 
  • Remote patient monitoring 

Emergent Care

Teladoc Health can help hospitals and health systems increase access to life-saving care by enabling immediate access to specialists when the minutes matter most. With quick, timely diagnoses provided through our easy-to-use connected care solutions, emergent care departments can help save lives and increase recovery likelihood for more patients.

  • Deliver timely treatment to more patients: Allow patients to be seen within minutes to help determine the best treatment pathway. Increase coverage and response time to most appropriately manage acuity levels. Expand access to a broader range of capabilities, resources and treatments. 
  • Meet your mission: Ensure your capabilities and capacity match the needs of the people you are serving. Providing around-the-clock access to high-quality care for emergent patients helps improve health outcomes. 
  • Scale for growth: Employ models that can scale up or down as needs change. Virtually connect to specialists inside and outside the health system. 

Virtual services can include:

  • Behavioral health 
  • Cardiology 
  • Critical care 
  • Diabetes 
  • Infectious disease 
  • Oncology 
  • Neonatology 
  • Neurology/Telestroke 
  • Pharmacy 
  • Physician services 
  • Provider virtual consults 

Ambulatory Care

Hospitals and health systems need an experienced virtual care partner that can help them find solutions to long wait times, barriers to care, workforce burnout, care coordination and data integration issues — and help reduce unnecessary emergency room visits, hospital readmissions and disease advancement. Managing ambulatory services through Teladoc Health’s Solo solution allows you to integrate data and connect workflows using your existing EHR to build a longitudinal view of your patients. 

  • Improve adherence: 24/7 ambulatory capabilities with personalized patient support can help improve adherence and reign in the impact and progression of chronic conditions. 
  • Reduce care fragmentation: Extending your footprint into ambulatory settings can reduce care fragmentation and help you maintain a competitive advantage in your market. 
  • Leverage existing technologies: The flexibility of Solo allows you to leverage your existing technologies and invest in virtual ambulatory services at your own pace. 

Virtual services can include:

  • Administrative Support 
  • 450 Medical Subspecialties including: Behavioral health, cardiology, diabetes, infectious disease, nephrology, neurology, oncology, pediatrics, pulmonology, physical and occupational therapy 
  • Home health
  • Palliative care 
  • Pharmacy 
  • Rehabilitation 
  • Crisis assessments 
  • Education and coaching 
  • Provider consults 
  • Remote patient monitoring 
  • Scheduling 
  • Virtual visits
Pediatric use cases:

Teladoc Health enables many children’s hospitals across the country to deliver virtual care across the continuum. 

Users:

Hospitals & Health Systems. 

Teladoc Health also offers solutions for Employers and Health Plans.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Home health, Behavioral health, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, Meditech, GE, Allscripts/Eclipsys, MEDHOST, Athenahealth, MedWorx

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, NextGen

Hardware Compatibility:

None provided

Client Types

Awards

No awards image
edit-media
edit-media
edit-media
edit-media

Differentiators

Differentiators vs EHR Functionality:

Extended Care's solution offers these factors over any EHR's functionality:

  • Better health outcomes
  • Streamlined clinical workflows
  • Increased patient and physician engagement
  • Fewer hospitalizations and readmissions
  • Reduced patient risk
  • Cost savings

Differentiators vs Competitors:

We solved what our Competitors haven't. They have:

  • Standalone solutions/workflows not integrated into the EMR leading to a disjointed and high friction end user experience.
  • Point solutions that address only a single use case or clinical setting causing a proliferation of a myriad of solutions across the enterprise.
  • Minimum or lack of customizability resulting in a one size fits all approach to end user experience.
  • Operational inefficiencies and challenges in maintaining, managing and supporting multiple applications.
  • Inflexible licensing models causing enterprises to overbuy leading to increased budgetary allocations and resource underutilization.

Extended Care offers a better solution that goes beyond all of their limitations, with...

  • Seamless integration with Epic* patient and provider applications resulting in a frictionless end user experience.
  • Ability to meet the requirements of any telehealth use case across the entire continuum of care in any clinical setting – acute, ambulatory or in-home.
  • Hyper-customizability that’s lends itself to creating a fully personalized and unique end user experience for patients and providers.
  • Delivering a consistent end user experience across the enterprise enabling organizations to leverage economies of scale to support multiple programs.
  • Highly flexible concurrency-based licensing model with unlimited bursting allowing organizations to scale as their programs grow.
Differentiators vs EHR Functionality:

Our technology delivers layers of value to the virtual encounter to enable better team collaboration and patient engagement across a full range of care settings; supports consumer and care team experience, configurable intake, connects to devices, hybrid care and provides robust reporting, enhanced collaboration, along with embedded audio/video within EHRs.

Differentiators vs Competitors:

With 20+ years of experience founding and leading the virtual care segment, our technology and clinical expertise provide greater access to a wide range of physical and mental healthcare services; empower patients and providers with insights that inspire and accelerate better health decisions; and foster clinical collaboration that leads to higher quality of care. 

Teladoc Health offers expert consultant services to our health system partners, bringing best practices to help accelerate your transformation. Supporting hospitals and health systems with implementation, customized analytics and technical assistance enables our partners to make the most out of their investments. 

As the only Telehealth Managed Service Provider, our service and support infrastructure provides clients with 24/7 or 12/7 proactive monitoring options to ensure programs are always up and running.

Health Equity

Keywords

Images

1 of 7

edit-media
Full Spectrum of ExtCare Use Cases.jpg

1 of 4

edit-media
Bring specialists directly to the bedside

Videos

No videos provided

1 of 3

edit-media
What do you look for in a virtual care partner

Downloads

media thumbnail
Queens Customer Testimonial.pdf
media thumbnail
Saint Luke's Kansas City Case Study

Alternatives

Company Details

Founded in 2002

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top