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Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Eleanor
Eleanor

Categories

Solutions

Description

Product Description:

VirtuALLY.io provides a full-service option for Virtual Sitting. From the time our partnership begins, we will work with your institution to build workflows to integrate into your team and provide seemless care and education for your stafff. From extensive GO LIVE planning, to the time we start are our services, and beyond- we are committed to starting a successful Virtual Sitting service at your institution. 

The 24/7 centralized team of highly trained observation technicians prioritizes a level of care that leads to improving patient outcomes and reducing hospital staffing costs through the use of preferred technology. The observation team facilitates constant communication to alert on-site staff about patient behaviors that may lead to falls, self-harm or other dangers.

We can use the technology already in place at the health system, or bring the tecnology through our partnerships with world-class technology providers.

About VirtuAlly LLC:

From the very start, VirtuAlly was crafted by some of the sharpest minds in the virtual care space. Born out of a leading Academic Medical Center, this was a shared effort in collaboration with one of the only three Telehealth Centers of Excellence.

As the healthcare industry continues to navigate through exceptional challenges and never-before-seen pressures, we’re grateful for the opportunity to influence positive change. With a focus on providing top-quality Virtual Sitting and Virtual Nursing services to patients, caregivers and staff members we are the ALLY for those who need it most. For patients, we provide a layer of safety by reducing incedences of falls, prevent self-harm and suicide attempts within variety of institutions across the country. For caregivers, we’re providing the peace of mind and a second set of eyes is looking after your loved one. And for bedside care staff, we are partnering to optimize a culture of safety at your institution. 

As a technology agnostic company, we partner wtih reliable technology companies to provide our services. Our Virtual Sitters are housed in a well oiled Command Center that is dedicated to ensuring the safetest care is being delivered to our patients. The Virtual Nursing staff works from remote environments and heavily vetted to augment our top notch care model.  

Our solutions are built on a collaborative partnership between the bedside clinical team and the VirtuALLY.io staff. We partner with organizations to allign quality improvement efforts and focus on showing our impact on patient related outcomes and workforce benefits. 

Product Description:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

About MyndYou:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

Seamless integrations widely available

HIPAA and SOC2 compliant

Patients speak with Eleanor for an average of 4 minutes

MyndYou has completed millions of calls, executing thousands per day.

MyndYou's product roadmap is robust and continuously evolving with advancements in AI using the human voice

Use Cases

Description:

VirtuALLY.io Virtual Sitting Solutions can be deployed in a number of healthcare settings and environments. 

While each organization we work with has unique needs, the VirtuALLY.io Virtual Sitting Solution has benefits for all. Our solutions reduce the need for in person sitters, increase staff retention and satisfaction, and improve care team safety.

Hospitals - VirtuALLY.io Virutual Sitting can replace or augment the 1:1 in person sitting for: 

  • Patients at risk for falls
  • Patients at risk for elopement
  • Patients with low to moderate suicidal ideation
  • Patients with altered mental status
  • Patients obstructing care plans
  • Behavioral health patients

Mental Health Facilities - When deployed in mental health facilities, VirtuALLY.io’s Virtual Sitting Service helps:

  • Patients with mental health disorders leading to altered mental status
  • Patients at risk of self-harm behavior
  • Patients obstructing care plans
  • Patients with aggression
  • Patients with low to moderate suicidal ideation

Post-Acute Care - Our Virtual Sitting Solutions are implemented in post-acute care settings for:

  • Patients at risk for falls
  • Patients at risk for self-harm or injury
  • Patients experiencing altered mental status

Senior Living Communities - Virtual Sitting provides senior living communities with a reliable system to help care for:

Residents with Alzheimer’s and Dementia

Residents at an increased risk for falls

Residents with a history of aggression

Residents with a spouse/partner who may need assistance/ redirection when alone

Residents who may require sleep cycle or toileting documentation

Residents with an assertive toileting plan

Pediatric use cases:

VirtuAlly.io Virtual Sitting Services can be used in pediatric facilities and as we are currently in that space, we have refined focused training for this population. Most frequently we are used for: 

-Behavioral Health Patients

-Eating Disorders

-Low/Moderate Suicide Risk

-Self Harm

-Staff Safety

-Drug Diversion

-Social Concerns

Users:

We have a variety of facilities that we currently work with:

  • Medical Univeristy of South Carolina
  • Emory Healthcare
  • Orlando Health 
  • Tidelands Health
  • Mount Pleasant Gardens
  • Mission Community Hopital 
Description:

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, Quality Programs/Stars, and Risk Assessments

Pediatric use cases:

Same

Users:

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams, Health System businesss line leaders.

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

Being a technology agnostic service provider, we partner with technology providers to fulfill the clients documentation requirements. Often this is directly into the EHR of the system, other times in the platform the client chooses for Virtual Sitting, or option for a home grown option that can be shared with the client.

Differentiators vs Competitors:
  • Longest standing service provider in the market
  • Ability to leverage industry leading technologies
  • Flexible, customizable solutions and service plans with in-depth documentation and reporting capabilities
  • Evidence-based at our core with solutions designed alongside frontline care teams
  • Primary virtual care services include Telesitting, Virtual Nursing, and consultative services
  • Drastic improvements in annual savings per unit, patient fall reduction, employee retention and length of stay & admissions where deployed
Differentiators vs EHR Functionality:

Eleanor calls (or texts) patients to engage them in a clinical conversation and prioritize patient needs for clinican follow-up.

Differentiators vs Competitors:

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, empathetic conversation about their health and well-being, averaging 3.4 minutes per call.

2. Goes beyond the transactional to support complex needs with dynamic, conversational listening, prioritizing clinician follow-up. She does not rely on digital tools which may increase disparities. 

Health Equity

Solution delivered by phone (or by text) and adapts to the speaking patterns of individual. Conversational AI trained to use simple and accessible language.

Solution is telephone based (with text options) which natively supports those with standard telephones and cell phones with limited data capabilities.

Solution is delivered in English and in all Spanish dialects. Additional languages are on the roadmap.

Solution is not a digital app so no font adjustmments needed. Available via voice and text.

Solution is primarily phone based, with secondary option of text, helping remove barriers to access based on device and data availability. Solution can call any phone on any system.

Solution initially trained on thousands of clinical cases across all ages, races, and ethnic backgrounds, with additional quality checks and ongoing training to ensure safe, responsible use of AI.

MyndYou manages Social Determinants of Health (SDoH) and Barriers to Care programs, helping use the technology to screen and provide insights to customers so that they can provide appropriate and responsive support and services.

MyndYou is SOC 2 Type II certified, demonstrating the organization's commitment to privacy and security.

The solution is primarily telephone based, with a second option for text, removing digital barrers to care. There are no requirements for internet or data plans.

Models are trained on a variety of cultures, using thousands of clinical cases. MyndYou works with customers to ensure that Eleanor reflects the communities within which she works, from the densely packed immigrant communities served by Montefiore Einstein Comprehensive Cancer Center in the Bronx, New York, to the urban and suburban populations supported by a large health plan customer based in Detroit, MI.

The MyndYou Customer Success team, which supports implementation, training, support, and customer advocacy, is composed of public health experts and clinicians, focused on creating an accessible experience for the patients we serve.

MyndYou has created an inclusive technology organization, with women representing more than 50% of the leadership team, and teammates in clinical and customer-facing positions who reflect many of the patient communities we serve. Beyond that, the design philosophy of the team is to ensure Eleanor, our AI-enabled virtual care assistant, is warm, empathetic, responsive, and accessible by the patients with whom she communicates, which includes ensuring cultural awareness and diversity.

Keywords

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