Oneview’s EHR integration enhances patient engagement by seamlessly connecting with hospital and third-party systems using secure web APIs, HL7 standards, and custom adapters for complex workflows. Compatible with major EHRs like Epic, Cerner, Allscripts, and MEDITECH, and middleware like Cloverleaf and Rhapsody, it enables automated delivery of personalized education and calming content via TV or touch devices—streamlining workflows and improving the care experience.

Oneview offers a cloud-based analytics platform that captures real-time events from devices, backend systems, and patient interactions—like meal orders, service requests, and education engagement. It integrates with hospital systems, including EHRs, to gather key data such as demographics and schedules. Insights are delivered through interactive PowerBI dashboards and monthly Executive Reports summarizing KPIs and usage metrics, helping hospitals track ROI, enhance care, and optimize operations.

Oneview's Care Experience Platform ensures reliability through seamless EHR integration, real-time analytics, and ISO27001/ISO27701 certifications for security and compliance. It offers minimal IT impact with a fully-managed solution and 24/7 support, enhancing performance and trust.

Oneview helps with care coordination by centralizing real-time patient information and making it easily accessible to care teams, patients, and families. Integrated with EHRs and other hospital systems, Oneview surfaces key details like care team assignments, treatment plans, schedules, and education materials directly at the bedside or on mobile devices. Automated workflows ensure that all stakeholders are aligned, reducing communication gaps and improving the consistency and quality of care throughout the patient journey.

Oneview’s Care Experience Platform delivers personalized, interactive education at the point of care, helping patients better understand their conditions and manage symptoms. Through micro-learning content, real-time feedback, and service request tools, the platform boosts engagement, supports timely discharges, and streamlines nursing workflows—all while enhancing patient knowledge and satisfaction.

Oneview's Care Experience Platform improves workflows with automated processes, real-time data and analytics, virtual care integration, device management, and patient-driven features. It integrates with systems like Epic and Computrition to automate tasks such as meal ordering, supports telehealth via an open Virtual Care API, ensures device security and monitoring, and allows patients to make digital requests, reducing staff workload and enhancing care.

During the hospital admission process, patients' phone numbers and/or email addresses are captured and included in Admission, Discharge, Transfer (ADT) messages, triggering the MyStay Mobile workflow. Patients receive a unique URL via SMS or email, which they use to access the platform by accepting the Terms & Conditions and entering their date of birth for authentication. The solution is cloud-hosted and requires no additional hardware, making it cost-effective and easy to implement

GlobalMed offers a provider directory and search functionality through their platforms. This feature allows patients to easily search for healthcare providers by name, specialty, or languages spoken.

GlobalMed platforms include comprehensive provider review management capabilities. Aggregated Reviews: Collects provider reviews from multiple sources, giving a holistic view of patient feedback. Reviews Management: Allows providers to manage and respond to reviews, helping to maintain a positive online presence. Customizable Star Ratings: Offers customizable star rating calculations to reflect specific criteria important to your practice. Analytics: Provides detailed analytics to glean insights into patient experiences and identify areas for improvement. These features help ensure that providers can effectively manage their reputation and continuously enhance patient satisfaction.

GlobalMed platforms offers robust scheduling features to streamline the appointment process for both patients and providers: Flexible Scheduling: Patients can schedule appointments by date or preferred provider. Providers can manage their availability and accept or decline appointment requests. Automated Reminders: The system sends automatic SMS and email reminders to reduce no-shows and keep everyone informed. Rescheduling and Cancellations: Both patients and providers can easily cancel or reschedule appointments directly within the app. Virtual Waiting Rooms: These allow for a coordinated start to virtual visits, ensuring a smooth experience.

GlobalMed platforms allows for utilization of a network of virtual healthcare providers to manage patient demand dynamically. This helps balance the workload and ensures timely care delivery.

GlobalMed virtual visit solutions are designed to be accessible and seamless allowing users to switch between synchronous and asynchronous modalities. These solutions integrate smoothly with existing provider workflows, ensuring efficiency and continuity of care.

Digital Form Upload & Intake: Streamlines the patient intake process, ensuring all necessary forms are uploaded and accessible to healthcare providers before the visit. Integrated Symptom Checking: Allows patients to input symptoms and get preliminary health insights before their consultation, enhancing the pre-visit experience. Accessible Waiting Room: A virtual space where patients, providers, and staff can interact, making the wait time productive and engaging. Patient Queueing: Manages patient flow efficiently, ensuring smooth operations and timely consultations. Sharing Images/Videos: Patients can easily upload images or videos relevant to their condition, providing the care team with more detailed information for diagnosis. Integration with Connected Devices: Collects vital signs and health data through connected devices, ensuring a comprehensive view of the patient's health. Patient/Member Contact & Chatting: Facilitates direct communication between patients and providers, enhancing the overall care experience.

GlobalMed platforms offers a comprehensive suite of features to enhance virtual healthcare delivery: High-Resiliency, High-Latency Video: Provides robust video quality that can toggle to phone/audio and supports multi-party video. Annotatable Patient Education: Allows for interactive patient education materials that can be annotated during consultations. Multimodal Communication: Enables users to switch between text, chat, in-app messaging, and secure portals seamlessly. Asynchronous Interviews: Includes integrated symptom checking and virtual triage, allowing for asynchronous patient interviews.

GlobalMed platforms offers robust features to enhance healthcare delivery: Leverage Existing Patient Info: Utilizes existing patient demographic and medical information to streamline care. EHR Documentation Support: Integrates seamlessly with EHR systems to support comprehensive documentation. Auto-Generated Clinical Documentation: Automatically generates clinical notes, saving time and ensuring accuracy. Timely Review and Revision: Allows providers to review, confirm, or revise diagnoses, treatment options, and care plans within their existing workflow tools. Photo and Recording Integration: Supports the integration of photos and recordings into patient records.

GlobalMed offers round-the-clock technical support to address any hardware or software issues that may arise.

GlobalMed software suite has insight to many different metrics for providers

Access to MyStay Mobile is received through standard messaging or email, a smartphone is not required.

Oneview supports over 32 languages, including features such as right-to-left language support, screen reader tools, and the ability to change the display language on devices. Additionally, Oneview integrates with third-party language service applications which can be deployed on Oneview devices to facilitate interpreter involvement in care discussions at the bedside.

MyStay Mobile offers several accessible engagement options to ensure equitable care for all patients. The platform supports multiple languages, including right-to-left languages, and includes screen reader support for visually impaired users. Additionally, the user interface is designed with mobile-first and responsive web design principles, making it accessible on various screen sizes and orientations.

GlobalMed's platforms are customizable into many different languages. Currently we have English, Spanish, Portuguese and Vietnamese with the ability to translate into any at requested language.

GlobalMed's eNcounter™ platform doesn't just stick to video calls; it offers multiple ways to keep patients engaged. Text messaging and voice calls are options, plus you can adjust font sizes to improve readability. That means more inclusive and accessible communication for everyone.

GlobalMed's platforms are designed to function efficiently even with low bandwidth ensuring virtual health services remain accessible in areas with poor internet connectivity. GlobalMed also ensures that visit information can be obtained and stored for later access when connectivity is available. This means that even if there are connectivity issues during a telehealth session, important data and information can still be captured and securely stored. Once a stable connection is re-established, this information can be accessed and utilized, ensuring continuity of care and minimizing disruptions.

GlobalMed devices and software are designed to collect precise biometric data across a diverse populations, minimizing inaccuracies that could arise from hardware limitations. The platform is developed with inclusivity in min ensuring that all features and functionalities are accessible and effective for a wide range of users.

GlobalMed ensures transparency about data privacy and security, so patients know their information is safe and how it's being used. They also provide options for patients to decide how their data is shared with the care team, which fosters trust and encourages more open communication. Being upfront about these practices builds confidence in the system and strengthens patient-provider relationships.

GlobalMed’s platform ensures that even patients with limited internet connectivity or restrictive data plans can access virtual care. It uses adaptive streaming technology that adjusts video quality based on available bandwidth and minimizes data usage. It's all about making healthcare more accessible, no matter your tech setup.

GlobalMed provides training in multiple different platforms and avenues depending on the clients, along with having 24/7 support for any issues, requests or questions.

GlobalMed uses diverse imagery that reflects the diverse population it serves. This helps the patients feel seen and respected, fostering a more inclusive environment. The platform supports multiple languages, ensuring that patients can communicate in their preferred language.