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Description
Compatibility Level
Clients
Product Capabilities
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EHR integrations
Client types
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Differentiators
Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
LogiCall
LogiCall

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Categories

Solutions

Description

Product Description:

LogiCall is a cloud-based solution facilitating unscheduled smartphone video calls between patients and their providers — around the clock. LogiCall does not require any software downloads, installations, or hardware. With LogiCall, call details are recorded, stored in a HIPAA-compliant cloud, available for patient review, and seamlessly integrated into the EHR patient record. Designed specifically for use by a patient’s established doctor, this is not a telehealth or appointment scheduling solution, but a dedicated tool for enhancing real-time communication and comprehensive documentation in patient care. 

About LogiCall Health:

LogiCall is a cloud-based solution facilitating unscheduled smartphone video calls between patients and their providers — around the clock.

Product Description:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. 

The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals. 

DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.

About DexCare:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare is a patient acquisition and operational efficiency platform that integrates all care services (virtual care, same day care, primary care, specialty care) making it simple for consumers to find and schedule appointments, and request on-demand video visits within a single application. The platform also has an Intelligent Optimization engine that can manage provider capacity across same-day modes of care to match consumer demand for services.  

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

LogiCall does not require any downloads or software for the patient or provider. Before entering the waiting room, patients must authenticate their identity. Providers are required to activate and verify their accounts and phone upon joining the platform. Currently, LogiCall supports only English, and the app will display in English regardless of the user's device locale.

LogiCall’s patient queuing system enables providers to view waiting patients along with their basic data and the urgency of their call. Patients receive text prompts when the provider is ready to begin the visit, minimizing wait times and ensuring timely care based on provider availability. Our platform detects if microphone and camera access are enabled on the device and will alert the user if permissions need to be altered.

LogiCall offers high-resiliency, low-latency video capabilities to ensure smooth and reliable virtual visits, even in challenging network conditions. Providers and patients can seamlessly toggle between video and audio, ensuring continuous communication. This flexibility enhances the overall user experience, maintaining the quality and effectiveness of virtual consultations.

LogiCall call recordings are stored securely for a decade in a HIPAA-compliant cloud. Upon call conclusion, the provider can submit an encounter summary via typing or voice dictation. The seamless integration with leading EMRs/EHRs streamlines adding call data to patient records. Patients receive a shareable call recording after the call concludes to review diagnosis and treatment details.

Tier 1 support is provided by the hospital.

Rapid loading, consumer-facing digital and mobile experiences, purpose-built to drive traffic and conversion for health system web sites. Next-generation search engine for health system digital front doors, apps, and other websites that empowers users to find care quickly and effectively via modern search capabilities and a frictionless consumer experience. Intelligently matches care options to consumers by balancing the goals of patients, clinicians, and health systems, and then features the best fit recommendations. The platform also provides multilingual and omni channel options, no app download or authentication is required, is integrated with the EHR, provides available scheduling options including virtual and other provider alternatives if preferred options is unavailable.

Whether by phone or video, you can provide on-demand virtual care that patients love with our white-labeled, turnkey virtual capability. Our intuitive, end-to-end virtual platform offers scalable care for patients while optimizing capacity across your clinician pool. Patients are routed based on your specific business guidelines with our proprietary intelligent matching models. Included is patient intake, waiting room, queueing, testing tech visibility, etc.

Can use DexCare's white label virtual capability or connect with your existing virtual platform to serve up slots to patients and help them book appointments.

Intelligent navigation guides patients to providers based on patient preferences, location, condition, provider availability, health system capacity, preferred modality, etc..

Analytics experts work with your team to develop insightful dashboards with rich, informative analytics such as visit data, clickstream analytics, clinician performance metrics, and patient experience ratings. Your team has a command center at their fingertips to gauge performance and help your organization improve patient acquisition and align system capacity with patient demand.

Use Cases

Description:

LogiCall can be used for any patient appointments that do not require hands-on care. 

Pediatric use cases:

LogiCall can be used for any patient appointments that do not require hands-on care. 

Users:

Primary Care 

Specialty Care  

Behavioral Health 

Geriatric Care 

Pediatric Care

Chronic Disease Management 

Post-Operative Care 

Description:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors)

Pediatric use cases:

Routes to available pediatrics appointments, enables an individual to schedule for their child and enables virtual pediatrics visit.

Users:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors), scheduling administrators, and digital marketing and patient experience teams.

EHR Integrations

Integrations:

Acute care EMR

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

End-to-end online/mobile booking, virutal care and at-home transactional platform that supports an access & convenience business model. The platform is built as a consumer-facing technology that is built on modern technology and designed for a 10x better consumer experience. Because it sits above the EMR application, the platform has an integration & service layer which connects the transactional components of the same-day platform with the EMR providing continuity of care.

Differentiators vs Competitors:

DexCare makes care options much more discoverable to consumers anywhere they are online. The platform intelligently guides consumers to the safest and best care options, and then connects the resources, people, and facilities, offered by the health system to patients in a way that automatically allocates those resources when and where they’re most productive. 

It guides patients to care options meeting their criteria and books their in-person or virtual appointments in real time. The capacity optimization also generates significant growth and efficiencies for health systems with results such as: a 40% increase in physician capacity through smarter appointment scheduling; a net 30% increase in new patients, the majority of whom are commercially insured; and a resulting eightfold increase in downstream revenue.

Health Equity

Keywords

Images

No images provided

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Videos

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dex-animation-2022-final-4k (2160p).mp4

Downloads

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LogiCall-Value Prop.pdf
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6 e-commerce lessons for healthcare-012723-Web.pdf

Alternatives

Company Details

Founded in 2019

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