Salesforce is a global cloud computing company that provides business software on a subscription basis. It is best known for its on-demand customer relationship management (CRM) solutions. It offers users with a customer community, partner community, developer community, and an app exchange marketplace. Salesforce provides its products and services to various industries, including healthcare, finance, life sciences, automotive, media, retail, manufacturing, and communications. Saleforce’s products portfolio includes Sales Cloud: a platform that enables users to track customer information and interactions in one place via its contact management, opportunity management, sales collaboration, and sales performance management services; Service Cloud: tools that enable users to access personalized, 24/7, and intelligent customer service, along with multichannel support; Marketing Cloud: a platform that offers email, mobile, and social media marketing services, along with web personalization and advertising services; Community Cloud: an online collaboration platform that connects customers, partners, and employees; and Analytics Cloud: a platform that enables users to share datasets and insights, access them and find answers for their questions, and collaborate with their teams via any device. Data.com is a cloud-based automated system with an online business directory of companies and business professionals that enables users to acquire and manage CRM records within a user's Salesforce.com account. Desk.com is a cloud-based helpdesk system for interacting with customers and solving customer issues. Pardot is a B2B marketing automation tool that enables users to optimize deliverability rates, target emails to specific audience, and test the success rate of email content. Chatter connects employees with appropriate files, data, and expert help to handle their work. The Salesforce1 platform brings together Salesforce.com, Force.com, Heroku, and ExactTarget into one family of cloud services. Salesforce.com provides companies with an interface for case management and task management, and a system to automatically route and escalate important events. Force.com is a platform as a service (PaaS) that allows developers to create multitenant add-on applications. Heroku is an app development platform. Salesforce was founded by Parker Harris and Marc Benioff in 1999 and is based in California, United States.

Salesforce is a global cloud computing company that provides business software on a subscription basis. It is best known for its on-demand customer relationship management (CRM) solutions. It offers users with a customer community, partner community, developer community, and an app exchange marketplace. Salesforce provides its products and services to various industries, including healthcare, finance, life sciences, automotive, media, retail, manufacturing, and communications. Saleforce’s products portfolio includes Sales Cloud: a platform that enables users to track customer information and interactions in one place via its contact management, opportunity management, sales collaboration, and sales performance management services; Service Cloud: tools that enable users to access personalized, 24/7, and intelligent customer service, along with multichannel support; Marketing Cloud: a platform that offers email, mobile, and social media marketing services, along with web personalization and advertising services; Community Cloud: an online collaboration platform that connects customers, partners, and employees; and Analytics Cloud: a platform that enables users to share datasets and insights, access them and find answers for their questions, and collaborate with their teams via any device. Data.com is a cloud-based automated system with an online business directory of companies and business professionals that enables users to acquire and manage CRM records within a user's Salesforce.com account. Desk.com is a cloud-based helpdesk system for interacting with customers and solving customer issues. Pardot is a B2B marketing automation tool that enables users to optimize deliverability rates, target emails to specific audience, and test the success rate of email content. Chatter connects employees with appropriate files, data, and expert help to handle their work. The Salesforce1 platform brings together Salesforce.com, Force.com, Heroku, and ExactTarget into one family of cloud services. Salesforce.com provides companies with an interface for case management and task management, and a system to automatically route and escalate important events. Force.com is a platform as a service (PaaS) that allows developers to create multitenant add-on applications. Heroku is an app development platform. Salesforce was founded by Parker Harris and Marc Benioff in 1999 and is based in California, United States.

Loyal's CRM solution is a healthcare specific outreach platform that manages all aspects of customer and patient communication. Loyal CRM drives campaigns that provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Benefits:

• Leverage AI and ML to get insights into patient behavior, experience, and sentiment.
• Increase operational efficiency through outbound agent workflows and foresee consumer risks with predictive analysis.
• Create enterprise-wide transparency by consolidating patient, hospital, and billing data from both internal (Loyal) and external (EHR) sources.
• Leverage data insights to inform utilization forecasting and capacity planning.
• Show the right message, at the right time, to the right person and drive appointment volume through lead management.

Results:

• Improved end-to-end patient journey and patient-provider fit. 
• Increased CRM utilization, revenue, and cost savings.
• Increased appointment volume and turnaround time.

Solutions

Campaigns

Campaigns provides a design-led, patient-centered, one-stop shop for creating, measuring, and managing campaigns to capture new leads, engage existing patients, and drive appointment volume.

Campaigns is the only healthcare-centric communication automation solution built to support end-to-end patient messaging, enabling health systems to engage new and existing patients through omni-channel campaigns. This could be annual wellness visit communications, vaccine campaigns, flu shots, and more.

Benefits:

• View holistic data in weekly or monthly reports to evaluate campaign effectiveness and attributable appointments.
• Deliver emails through Loyal (or your own domain) while matching consumer communication preferences. 
• Deliver one-time campaigns to specific audiences and deploy ongoing automated campaigns based on care events and business rules.
• Create custom drip campaigns and trigger automated campaigns based on consumer actions.
• Design email and SMS campaigns with simple to use templates and branding configuration tools.
• Determine campaign audience rules with segmentation builder and multiple integrated data sources.

Results:

• Increased re-activation and revenue.
• Increased campaign engagement and conversion rate.
• Increased attributable appointments scheduled and attended.
• Reduced administrative resources and campaign management.

Appointment Reminders

Benefits:

• Automate confirming, canceling, rescheduling appointments, and adding patients to wait lists.
• Forecast capacity and manage scheduling accordingly.
• Leverage automated omni-channel communication to help patients stay on top of their appointments.
• Integrate with the Loyal platform and data insights to drive growth and increase operational efficiency.
• Decrease the time providers spend on administrative tasks so they can focus on patient care.

Results:

• Improved patient experience and access to care
• Improved intake efficiency and increased number of confirmed appointments
• Reduced no-shows and same-day cancellations

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S.