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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Transform Patient Experience with Artera Virtual Agents

Artera enhances every stage of the patient journey with AI-powered virtual agents (voice and text) designed for healthcare. Trusted by 900+ provider organizations—including specialty groups, FQHCs, large IDNs, and federal agencies. Our virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more, engaging 100 million patients annually. Whether augmenting your team or powering a fully autonomous digital workforce, Artera offers virtual agents that can adapt to your needs—giving you control over how AI enhances your operations.

Learn more at https://artera.io/ai-in-healthcare-communications/ 

Scale AI at Your Pace. A Smarter Virtual Agent Approach.

Whether you are dipping your toe in or ready to unleash a digital workforce, Artera Virtual Agents (voice and text) can meet you where you are in your AI journey. Artera’s approach includes offerings to Support Your Staff (AI-powered console with Co-Pilot agents); Supercharge Your Staff (semi-autonomous Flows Agents); or Unleash Your Digital Workforce (fully-autonomous AI Agents). 

Support Your Staff with Artera’s Console with AI Co-Pilots

  • Artera’s AI-Powered Console with AI Co-Pilots supports your staff in building and deploying multi-step communications workflows across a range of use cases - with your staff in charge of it all. 
  • Our AI co-pilots help staff respond faster and more accurately to patient inquiries with message shortening and conversation summaries. Culturally-relevant, real-time language translations augment your staff capabilities so language is not a barrier to care. 

Learn more at https://artera.io/ai-agents-for-healthcare

Supercharge Your Staff with Artera’s Flows Agents

  • Empower your front desk staff with Artera’s Flows Agents—intelligent, rules-based AI assistants designed to streamline workflows, enhance efficiency, and improve patient interactions, powered by Natural Language Processing. Your staff remains in control, making the final decisions, while Flows Agents handle execution—automating routine tasks, managing workflows, and generating content. 

Learn more at https://artera.io/agentic-ai-for-healthcare

Unleash Your Digital Workforce with Artera’s AI Agents

  • Artera’s AI Agents (voice and text) are your new digital office staff—intelligent, autonomous agents that streamline operations and support decision-making. These dynamic agents will augment your team, handling workflows, automating routine tasks, and optimizing efficiency, so your staff can focus on what matters most: delivering exceptional patient care.

Learn more at https://artera.io/ai-agents-in-healthcare/ 

We understand that health systems are evolving to find the solutions that best meet the needs of their staff and patients. Begin with one option or use all three options based on your needs. It’s a journey, and we’re here every step of the way. 

Security First. Trust Always. 

At Artera, security isn’t an afterthought—it’s the foundation. Our best-in-class InfoSec approach keeps AI safe, compliant, and built for healthcare. Virtual Agent features meet top industry standards—SOC 2 Type 2, HITRUST Certified, and HIPAA compliant. Plus, we don’t use PHI/PII in training models. Trust the virtual agent company that has proven for a decade that security comes first. 

About Artera:

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

Product Description:

Ada Assess - Intelligent health assessments that empower and educate patients on their symptoms and next steps

Your digital front door for instant healthcare access with market-leading accuracy and user experience.

  • Accessible symptom assessments with the highest levels of accuracy and safety
  • Digital integration, branding and single sign on authentication for a seamless experience
  • Covers 10,000+ symptoms and 3,600+ conditions
  • Includes rare, pediatric, obstetric and mental health conditions

Ada Connect - Personalized care navigation and virtual triage to connect patients with the right care

Navigate patients to the most appropriate care for their symptoms

  • 8 levels of urgency advice
  • Tailor to your care options, support services and digital offerings
  • Prioritize urgency based on acuity and risks, and guide to less urgent care when appropriate 
  • Safely increase uptake of cost-effective or virtual services

Ada Handover - Patient-to-provider handover to support clinical decisions and conversations

Help your providers understand and connect with their patients while preparing for and optimizing their encounters.

  • Give doctors and advanced practice providers more time with patients
  • Reduce the administrative burden
  • Provide clinical reports directly in, or via, the patient’s EHR
  • Add assessment history to patient’s record

Ada's enterprise solutions are helping leading healthcare systems, insurers, life sciences, governments, and non-profits around the world to provide medical guidance that is trustworthy, personal, and effective. 

About Ada Health:

Ada is a global health company created by doctors to improve human health by transforming knowledge into better outcomes.

We built an award-winning, comprehensive, and easy to use AI-powered symptom assessment, triage enhancement, and care navigation platform. Our competitive strength is our medical knowledge base and probabilistic reasoning engine. This forms the core of Ada’s ability to help millions of people manage health concerns reliably and simultaneously.

Ada’s solutions support users, medical professionals, payers, businesses, employers, and health systems across the globe to improve outcomes and care efficiency.

Some of the partnerships in the US include Sutter Health, Kaiser Permanente, Jefferson Health, Pfizer, and Novartis.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Integration with patient portals and EHRs using FHIR open standards.

Probabilistic reasoning engine with a comprehensive medical knowledge base, provides safe and personalized information.

Recognized for highest levels of privacy and security.

Dynamic question flow, so depending on the user's symptoms and risk factos, the assessment flow will differ each time. Asks the user a series of questions, just like a doctor.

Proven to deploy at scale with some of the world's largest health systems. Already available to over 60million users.

Ada is continually improved and optimized.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:
  • Digital front door care navigation
  • AI-powered symptom assessments
  • High medical quality prediagnosis
  • Patient education
  • Personalized care navigation
  • Virtual urgent care
  • Virtual primary care 
  • Clinician decision support
  • Population health
Pediatric use cases:

Ada's knowledge and AI includes pediatrics and can advise on a range of symptoms, risk factors and conditions for children and babies from birth [Note: Ada is a medical device intended to be used by people over 16]

Users:

Patients, Members, Users

Clinicians 

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Decade of Healthcare Expertise. Powered by AI.

AI virtual agents are everywhere—but not all are created equal. Choose the difference: proven healthcare expertise, a validated workflow library and seamless integrations. For a decade, Artera’s delivered digital solutions to improve patient experience, deep integration with EHRs and thousands of patient pathways validated by healthcare organizations - like yours. 

Differentiators vs EHR Functionality:

Available to the user via their patient portals puts Ada at the front of the care experience and helps patients navigate complex care system and find appropriate care for their needs. 

Ada integrates into the care team's clinical workflow via their patient's electronic record (i.e. Epic) helps:

  •  Release time to care by saving patients from needing to repeat their story 
  • Prepare physicians ahead of the consultation and be focus their time where it may be most needed. 
  • Support clinicians' decision-making by surfacing symptoms and risk factors that they may not have previously considered in their diagnosis 
Differentiators vs Competitors:

Clinically advanced: Our pursuit of clinical excellence can be seen in the preliminary results from studies that indicate that Ada may be the most accurate and comprehensive symptom assessment.

A trusted and intuitive user experience: Ada’s award-winning design and user interface help users to confidently interact with Ada to understand their symptoms, possible conditions, and next steps.

Rich data capabilities: Our data capabilities can help our clients gain insights into their populations, ranging from developing new products to designing new employee journeys.

Navigation and integration: Care navigation and guidance is customizable to client’s needs, and Ada can integrate seamlessly with existing programs.

Ada’s global reach: Available in 11 languages and 150 countries, Ada is available to over 50 million people and can adapt to local needs.

Keywords

Images

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The Artera Difference

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Videos

No videos provided

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Ada Health - Care Navigation for healthcare.mp4

Downloads

No content provided

Alternatives

Company Details

Founded in 2015

Founded in 2011

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