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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Award-winning AI for healthcare.

The Avaamo Difference:

  • Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
  • Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
  • We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
  • We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
  • We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.
About Avaamo:

Avaamo is the leading healthcare Conversational AI platform used by both payers and providers. Avaamo provides a highly secure environment (HIPAA compliant, PHI, PII, PCI, ISO27001, etc) in both text and voice, can be deployed quickly on any channel, in any language, with the vast majority of healthcare use cases already built and ready to be customized to your environment.

Product Description:

Modular, yet comprehensive, vCareCommand is the one enterprise cloud-based virtual care platform that can support all virtual care programs. vCareCommand offers zero code configurable web applications that are immediately familiar to users because they conform to your existing workflows; a robust suite of embedded common core collaboration, documentation, management and business intelligence tools; all fully integrated with your EHR and other systems of your choosing.

Built on 30+ years of experience in telehealth by the pioneers in the industry, vCareCommand delivers unparalleled high quality care to patients regardless of where they are. Our platform powers consistent workflows for in-person and remote encounters, ubiquitous access to patient data and imaging, patient engagement across all service lines and full access to business intelligence that supports complex system management.

About ViTel Net:

ViTel Net has been leading virtual care technology innovation for over 30 years. Our robust cloud platform streamlines clinical and operational workflows while providing clinicians access to all relevant patient data, regardless of its source, with a single sign-on. ViTel Net’s “no code” configurable user experience enables the flexibility needed to provide remote care, quickly and cost effectively for any use case. The results – greater efficiency in making informed decisions that lead to better patient experiences and outcomes across the virtual care continuum. For more information, visit www.vitelnet.com

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Enable patients to check in for their virtual visit and access informational or entertaining content while they wait privately for their visit to begin

Add language interpreters, family care givers or additional care team members to any consult with embedded multi-party video conferencing, and increase patient and provider engagement with easy to use secure messaging that includes the ability to share images and documents

Document directly in the EHR or leverage our configurable documentation templates for more flexibility. Either way, our robust EHR integrations make it a seamless experience

24/7 Technical Support

Drive informed decisions and proactively address operational deficiencies with comprehensive telehealth business intelligence that aggregates operational and clinical data across the organization. Leverage robust clinical dashboards to empower providers to efficiently manage virtual care encounters or patient populations

Streamline management of equipment, provider schedules and patient appointments across multiple clinics with multi-dimensional scheduling

Use Cases

Description:

AvaamoPX

AvaamoPX is an intelligent virtual assistant and Conversational IVR solution that provides immediate, personalized assistance to patients for a 5x increase in capacity and a 86% reduction in live agent calls for hospitals.

Seemless Integration

AvaamoPX has pre-built integrations to seamlessly plug into your EHR, healthcare applications, or contact center — no developer time needed.

Personalized Interactions

Our Intelligent Virtual Assistants offer human-like patient engagement with personalized assistance throughout the patient journey.

Multilingual Support

Automatic, bi-directional language detection and translation supporting 114 languages and dialects

Omnichannel Engagement

Request, schedule, confirm, or input across across voice & chat mediums both in synchronous or asynchronous communication modes.

Outbound AI

Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.

Multi-modal Interactions

Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).

Dynamic, contextual patient journeys

With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.

Bi-directional conversations

Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.

Tailored voice profiles

Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.

Multiple languages supported

Automatic, bi-directional language detection and translation supporting 114 languages and dialects.

Intelligent agent handover

AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.

Pediatric use cases:

None provided

Users:
  • Duke Health
  • Johns Hopkins Medicine
  • Mount Sinai Health System
  • NYU Langone Health
  • Prime Healthcare
  • Saint Luke's Health System (KS/MO)
  • UCHealth
  • Yale New Haven Health
Description:

the vCareCommand platform delivers unparalleled support 

- Behavioral Health

- Neuroloy and Stroke

- Medically Complex Pediatrics

- Maternal Fetal Medicine

- Cardiology

- Population Health

- Infectious Disease 

- First Responder Crisis Care

Pediatric use cases:

g

Users:

Academic Medical Centers, Children's Hospitals, Health Systems, Neourology and Stroke Specialties, Cardiology Specialists

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Differentiators

Differentiators vs EHR Functionality:

Avaamo combines its industry best Conversational AI technology with deep integrations into Epic creating a transformational patient experience while maximizing the value healthcare organizations receive from their EHR.

Differentiators vs Competitors:
  • 5 of the 10 best hospitals and 6 of the top regional hospitals in the U.S. trust Avaamo’s AI. 
  • It is currently the only HIPAA-compliant conversational Al platform. 
  • Avaamo offers omnichannel deployment out-of-the-box, including Al voice interactions in the contact center.

Differentiators vs EHR Functionality:

ViTel Net's no-code patented platform streamlines custom workflows while alleviating the workload for internal IT resources so they can trouble shoot, launch, and scale existing programs. Reducing the need for additional overhead and costly time and financial investments to start from scratch. Built on over 30 years of experience in telehealth our platform powers unparalleled security, reliability, and flexibility so that our clients can get back to delivering quality care. 

Differentiators vs Competitors:

ViTel Net's clients enjoy consistent cost transparency, security, scalability, and configurability with multi-EHR and PACS integration that makes it easy to launch and expand existing programs. 

Our platform uses an industry-first no-code system that gives our clients the flexibility to add, expand, or change workflows to enable virtual care that best matches their brand of care and adapts to their clinical practices. Without surprise fees, unwavering roadmaps, and limited functionality, our clients can launch virtual care at ease today, while planning for tomorrow.

Health Equity

Keywords

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Alternatives

Company Details

Founded in 2014

Founded in 1990

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