Natural Language Processing Platforms
Conversational & Visual IVR Tools
Virtual Assistants for Patient Questions
Award-winning AI for healthcare.
The Avaamo Difference:
Avaamo is the leading healthcare Conversational AI platform used by both payers and providers. Avaamo provides a highly secure environment (HIPAA compliant, PHI, PII, PCI, ISO27001, etc) in both text and voice, can be deployed quickly on any channel, in any language, with the vast majority of healthcare use cases already built and ready to be customized to your environment.
AvaamoPX is an intelligent virtual assistant and Conversational IVR solution that provides immediate, personalized assistance to patients for a 5x increase in capacity and a 86% reduction in live agent calls for hospitals.
AvaamoPX has pre-built integrations to seamlessly plug into your EHR, healthcare applications, or contact center — no developer time needed.
Our Intelligent Virtual Assistants offer human-like patient engagement with personalized assistance throughout the patient journey.
Automatic, bi-directional language detection and translation supporting 114 languages and dialects
Request, schedule, confirm, or input across across voice & chat mediums both in synchronous or asynchronous communication modes.
Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.
Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).
Dynamic, contextual patient journeys
With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.
Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.
Tailored voice profiles
Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.
Multiple languages supported
Automatic, bi-directional language detection and translation supporting 114 languages and dialects.
Intelligent agent handover
AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.
Acute care EMR, Ambulatory EMR, Ancillary EMR
Avaamo combines its industry best Conversational AI technology with deep integrations into Epic creating a transformational patient experience while maximizing the value healthcare organizations receive from their EHR.
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Founded in 2014