“I can’t wait to call the call center,” said no one, ever. That’s why Pypestream built what has quickly become the must-have in conversational AI. Trusted by JP Morgan Chase, Shell, Royal Caribbean, Procter & Gamble, Sling TV, Principal Financial, TriWest Health, and Google, Pypestream has a knack for turning legacy enterprises into digital powerhouses. No single-task chatbots, no embarrassing NPS scores, and no cobbling together technologies from multiple vendors.

Pypestream offers:
1) The only patented B2C messaging carrier with military-grade security including PCI, HIPAA, GDPR, and CCPA compliance
2) Dovetail™ AI, the most comprehensive AI for customer experience
3) 30% increases in customer satisfaction with unrivaled conversational design and UX features (also, 9 out of 10 customers prefer messaging over email or phone)
4) An easy deployment process, PypePro℠, with a dedicated implementation manager, AI solution designer, integration engineer, and customer success manager so you’re live in a matter of weeks, not months
5) A business model that aligns interests: 90%+ cost savings compared to traditional customer channels

At Pypestream, our AI-powered, omnichannel platform understands and anticipates customer needs, providing personalized and prompt responses. Say goodbye to long wait times and hello to instant, joyful resolutions. 

From customer inquiries to complex problem-solving, our extensive library of microapps handle it all with ease and efficiency. 

Our platform analyzes interactions to continually enhance the customer experience, ensuring every touchpoint is a step toward happiness.

Compliantly make outbound calls from any device, displaying one consistent phone number (e.g., the healthcare system number). RhinoCall is built into existing communication workflows and allows providers and staff to start an outbound call directly from the Rhinogram platform (via mobile, desktop, or native apps), from wherever they are - removing the need to look up a patient's contact information or manually dial out. All calls placed with RhinoCall display the practice's office number (or another selected number), protecting the personal numbers of providers and staff. Additionally, all calls made with RhinoCall are fully audited, logged and permission controlled.

• Every member of your care and the administrative team can make outbound calls quickly and securely from any of their devices, while never compromising their personal number in one click through Rhinogram. 
• The platform seamlessly integrates with most EHR and PMS systems, synchronizing encrypted patient communication into clinical workflows, and adding calls to the patient record. 
• Make immediate outbound phone calls from the platform while displaying a chosen consistent number for a better experience for the patient and a more streamlined workflow for the healthcare system. 

Rhinogram recently recognized by KLAS TOP 20 Emerging Solutions: Improving Patient Experience & Reducing Cost of Care. With Rhinogram healthcare systems optimize their communication and connections with patients and healthcare organizations securely and effectively. Studies show that 83% of patients would prefer to text messages. Rhinogram gives healthcare systems and their patients HIPAA-compliant methods of communication that elevate care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization, and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

Health care system wins powered by rhinogram:

• 80% reduction in intake time
• Up to 30% increase in net new patient acquisition
• 70% decrease in phone call volume
• Up to 30% increase in administrative efficiency
• Call Center increased productivity, reduced operating costs, and reduced agent churn

Our Healthcare Systems and Patients Love Rhinogram:

• HIPAA Compliant mobile messaging
• 4.9 stars in Capterra, G2, and apple app store
• Serving over 50+ healthcare specialties
• 14M+ patient users

Rhinogram platform facilitates secure communications across the entire care spectrum:

• Patient-initiated (inbound)
• Organization-initiated (outbound)
• Team member to team member (internal)
• Organization to organization (external)

Digitally connects the full patient journey in one robust platform:

• 24/7 patient self-service for appointment scheduling, profile updates, lab results, etc.
• Digital Patient Intake forms and supported workflows
• Automated appointment reminders, no-show re-engagement, and rescheduling
• Secure calls, video calls, telehealth, and photos
• Insurance, medication management, and records access
• Digital payments through RhinoPay, compliant with apple pay and google pay.

• Every member of the care and administrative teams can initiate a HIPAA-compliant patient call with one click.
• Patients see the selected common system phone number as an incoming call increasing their likelihood to accept the call. 
• Extended system hours with compliant calls secure from staff mobile devices. 
• Integration with EHR system and auditing capability.   

• Every member of the care and administrative teams can initiate a HIPAA-compliant patient call with one click.
• Patients see the selected common system phone number as an incoming call increasing their likelihood to accept the call.
• Team members can see call logs and communications by the patient.
• Automated workflows pre and post-call ensure the next steps are completed without additional effort by team members