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Description
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EHR integrations
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Medocity Digital Care Platform
Medocity Digital Care Platform

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Eleanor
Eleanor

Categories

Solutions

Description

Product Description:

The Medocity Digital Care Platform is a comprehensive, integrated ecosystem that is designed via a whole person approach to connect patients to their care teams in real time, wherever they may be. It enables continuous care and connectivity when the patient is not in the doctor’s office or clinic, including telehealth, secure messaging, remote patient monitoring of vital signs, symptoms and social determinants of health. It also provides patients with AI-driven important and patient-friendly information they need to understand and manage their conditions, in their language of choice. The Platform provides care teams with a real-time view of a patient’s symptoms, vital signs, and adherence to medications and care plans, and allows providers, patients and caregivers with secure means to communicate via secure text messaging for asynchronous communication and a powerful telehealth (phone and televideo) for synchronous communication. This enables earlier detection and more pro-active intervention, giving our clients the solution to reduce costs while improving outcomes and patient and provider satisfaction.

About Medocity, Inc.:

Medocity Inc., headquartered in Parsippany, New Jersey, delivers patient-centric, whole-person designed ecosystems for digital care. We serve healthcare organizations seeking best-in-class digital solutions to improve outcomes and patient satisfaction while reducing provider burden . Bridging the gap between the clinic and the home, the Medocity Digital Care Platform enables optimized engagement and continuous care for patients with chronic and complex conditions. Medocity’s award-winning technology combines telehealth, Remote Patient Monitoring, Virtual Care Management, condition management, artificial intelligence, cognitive computing, and telehealth interventions in a single cloud-based ecosystem. Accessible in real time on any device or operating system, the Medocity platform integrates with EMRs, digital assistants, and hundreds of connected sensors delivering meaningful patient-centered care away from the hospital or clinic. Virtual care. Real outcomes.™

Product Description:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

About MyndYou:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Medocity's Digital Care Platform offers clients the ability to provide multilingual and omni-channel options. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.

Medocity's Digital Care Platform enables clients to handle digital form upload & intake. Integrated symptom checking. It offers a waiting room accessible to patients, providers, and staff, plus patient/member queueing. Patients can share images or videos. The Platform integrates with connected devices for vitals collection, enables patient/member contact/chatting, offers content for patients to interact with in the waiting room, notifies patient when provider is ready to start visit, and gives tools for patient to test tech feasibility.

The Medocity Digital Care Platform offers clients the ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education can be annotated, and it enables a consumer to alternate between modalities (text/chat/in-app messaging/secure portal), and asynchronous interview (including integrated symptom checking/virtual triage). The Platform further enables the ability to “step up” to video visit or in person care if needed, offers integration with connected devices, support for file sharing, screen sharing, and group chat, notification for patients when provider has responded and vice versa, and the ability to obtain patient feedback post encounter.

Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.

Offers care handoffs for consumers hitting escalation or exit points (i.e, direct scheduling).

Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.

Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

Seamless integrations widely available

HIPAA and SOC2 compliant

Patients speak with Eleanor for an average of 4 minutes

MyndYou has completed millions of calls, executing thousands per day.

MyndYou's product roadmap is robust and continuously evolving with advancements in AI using the human voice

Use Cases

Description:

Ongoing, automatic, highly personalized, multi-lingual video and text for heart failure patients with LVAD to maintain their LVAD (all manufacturers and types), resources for patients to access 24/7/365 and secure messaging to communicate with their cardio-care team

Pediatric use cases:

None provided

Users:

Heart failure patients, their families, and clinical care team members.

Description:

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, Quality Programs/Stars, and Risk Assessments

Pediatric use cases:

Same

Users:

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams, Health System businesss line leaders.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Allscripts, Epic, Cerner, athena

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

High engagement from patients, at scale, supporting use cases in over 20 complex and chronic conditions with tens of thousands of patients in a secure, AI driven, easily accessible, multi-lingual app available in iOS, Android and desktop. Robust remote patient monitoring, telehealth, secure messaging, scheduling, task management and more deliver highly personalized, automatically generated guidance, education and digital coaching, plus client-defined care plans and alerting for hybrid care delivery. This reduces provider burden and improves patient satisfaction.

Differentiators vs Competitors:

High engagement from patients, at scale, supporting use cases in over 20 complex and chronic conditions with tens of thousands of patients in a secure, AI driven, easily accessible, multi-lingual app available in iOS, Android and desktop. Robust remote patient monitoring, telehealth, secure messaging, scheduling, task management and more deliver highly personalized, automatically generated guidance, education and digital coaching, plus client-defined care plans and alerting for hybrid care delivery. This reduces provider burden and improves patient satisfaction.

Differentiators vs EHR Functionality:

Eleanor calls (or texts) patients to engage them in a clinical conversation and prioritize patient needs for clinican follow-up.

Differentiators vs Competitors:

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, empathetic conversation about their health and well-being, averaging 3.4 minutes per call.

2. Goes beyond the transactional to support complex needs with dynamic, conversational listening, prioritizing clinician follow-up. She does not rely on digital tools which may increase disparities. 

Health Equity

Keywords

Images

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Videos

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Downloads

https://www.linkedin.com/posts/medocityinc_transforming-the-management-of-chronic-and-activity-6933071170552418304-hLFb

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Alternatives

Company Details

Founded in 2013

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