Patient/Provider Payment Collections Worklow vs Healthcare Reputation Management

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Patient/Provider Payment Collections Worklow

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Healthcare Reputation Management

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Product Description:

A Patient Payment Platform that's Better for Everyone. A platform designed to ensure ease of use experience whether you are a consumer or a healthcare provider organization.

About HealthPay24:

HealthPay24 provides a simple, secure view of every patient’s total financial responsibility in one convenient system that is easy, intuitive, and most importantly mobile! We tailor your patients’ experience to match your clinical services with digital patient messaging and actionable insights to create a truly patient-driven payment model that delivers exactly what your patients want. Our healthcare payment system offers both modern and traditional payment methods, so your patients can choose the best option to suit their needs. Giving patients alternatives including discounts, loans, and flexible payment plans creates a simple, yet effective medical billing solution for every provider. We work with your system, allowing you to keep your current EHR/PMS/ERP system in place, upgrade it, or use multiple systems and continue to use the same payment solutions. We provide exceptional automated payment processing and posting to eliminate labor-intensive, error-prone manual processes, all while considering what your patients truly need in a billing system – flexibility!

Product Description:

rater8 is the healthcare industry's top-rated reputation management solution, helping hospitals and healthcare systems build robust, balanced online reputations across the top healthcare review sites, including Google, Healthgrades, Vitals, and more. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger.

About rater8:

Outshine your competition with a perfect online reputation powered by rater8, the leader in healthcare reputation management. Hospitals and health systems use rater8 to automate patient feedback, gain real-time insights into operations, and grow 5-star reviews across Google, Healthgrades, Vitals, Facebook, and WebMD for all of their doctors and locations.

Compatibility level

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Clients

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Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Enhancing Patient Experience

Objective: Improve patient satisfaction and overall experience through real-time feedback.
Scenario: A multi-specialty clinic wants to enhance patient experience across its various departments.
Activation: rater8 sends post-visit surveys to patients via email/SMS.
Outcome: The clinic receives instant feedback on patient satisfaction, identifies areas needing improvement, and implements changes, resulting in higher patient satisfaction scores and increased patient retention.

Managing Online Reputation

Objective: Strengthen online presence and reputation through positive reviews.
Scenario: A small dermatology practice wants to improve its online reviews to attract more patients.
Activation: rater8’s platform prompts satisfied patients to leave positive reviews on platforms like Google, Vitals, and Healthgrades.
Outcome: The practice sees a significant increase in positive reviews, leading to improved online reputation, higher search engine rankings, and an influx of new patients.

Tracking and Improving Provider Performance

Objective: Monitor and enhance provider performance using patient feedback.
Scenario: A hospital aims to ensure consistent, high-quality care across all its providers.
Activation: rater8 collects patient feedback on individual providers and generates performance and benchmarking reports.
Outcome: The hospital identifies high-performing providers and those needing improvement, provides targeted training, and ultimately improves the overall quality of care.

Pediatric use cases:

Real-Time Feedback Collection

Objective: Improve the overall experience for pediatric patients and their parents through real-time feedback and targeted improvements.
Scenario: A mid-sized pediatric practice wants to enhance patient and parent satisfaction, ensuring that visits are smooth, communication is clear, and the care provided is of the highest quality.
Activation: Send automated surveys via email or SMS to parents shortly after the appointment to capture detailed feedback about their experience.
Outcome: The practice receives real-time feedback, enabling quick adjustments to improve the overall patient and parent experience.

Users:

Healthcare providers (Doctors, Specialists, Nurses)
Practice Managers and Administrators
Patient Experience Coordinators
Reception and Front Desk Staff

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

In Epic Showroom

https://apporchard.epic.com/gallery/?id=939

Integrations:

None provided

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

None provided

Pediatric Hospitals

Academic Medical Centers

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Home Healthcare

Behavioral Health Providers

Medium Medical Facilities

Extra Large Medical Facilities

Awards

Differentiators

Differentiators vs EHR Functionality:

Multi-channel options for payments, including text to collect, patient portals, IVR services. Dashboard and Analytics capabilities to understand what is happening with your collections workflow, which patients are paying by what method, what messaging is resonating, and opportunities for improvements.

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Patient feedback and reputation management
Integrated surveys and analytics
Automated review requests
Detailed reporting and insights
Award-winning customer service, dedicated account manager, ongoing technical support

Differentiators vs Competitors:

30-day free trial
Healthcare-specific solutions
Integrations with 100+ EMR systems
Automated, goal-based review builder
Hands-free activation
Award-winning customer service, dedicated account manager, and ongoing technical support
Provider-based pricing model
Real-time patient feedback (30% response rate)
Robust reporting and benchmarking (over 20 million data points)

Keywords

ratings and reviews,reviews,patient reviews,patient feedback, patient acquisition,patient experience,patient engagement,patient sentiment, patient retention,patient satisfaction,improve patient satisfaction,review monitoring,review boost,online reputation management,reputation management,reputation

Images

No images provided

1 of 5

rater8 Verified Reviews Page

Videos

No videos provided

1 of 2

rater8 Testimonial | What Made rater8 Stand Out from Other Platforms?

Downloads

No content provided

rater8 Overview Handout

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Company Details

By HealthPay24

Founded in 2001

By rater8

Visit Website

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