Change Healthcare’s Virtual Front Desk solution empowers patients to take charge of their access to healthcare. This digital portal uses the familiar tools of online retail to give consumers the ability to schedule their own appointments, complete forms online, and check wait times electronically—all components of an outstanding patient experience. Efficient Self-Serve Scheduling: Virtual Front Desk delivers a consumer-style digital experience for superior patient access. Even new patients can quickly schedule their own appointments without signing in, eliminating the need for passwords and user IDs. Best of all, your practice’s open slots are immediately filled, optimizing capacity. As the system requires no staff intervention, your staff can be reallocated to more labor-intensive activities, improving productivity. Depending on your preferences, the portal can either replace or be integrated with your existing scheduling solution. For practices exploring the benefits of an open access scheduling methodology, the portal offers a more seamless transition. Integrated Digital Registration: Traditionally, healthcare practices send new patients numerous forms to complete before their first appointment. Patients must remember to bring these forms with them to the office, and staff members must then digitize their content. Virtual Front Desk makes the registration process easy and convenient for both patients and your staff. Patients can complete digital registration forms—via cell phone, tablet, or laptop—from the comfort of their home or vehicle. As the portal integrates with your ADT or practice management system, staff no longer need to spend time processing registration paperwork. Capturing this data digitally also helps eliminate repetitive form-filling—a familiar patient complaint. The portal provides digital document storage so staff can launch and retrieve documents from Virtual Front Desk, print them, or upload them to the EMR via integration or PDF. Digital Check-In and Wait Time Monitoring: Research indicates that longer wait times negatively impact patient satisfaction with every aspect of the patient experience, including perceived quality of care. With Virtual Front Desk, your patients can check wait times on their mobile devices before they leave for their appointment. Proactive wait time monitoring allows patients to reduce the amount of time they spend in your waiting room—a key driver of patient satisfaction. Once patients arrive, they can check in digitally on either their device or yours. Wait times can also be visualized in your waiting room on monitors, which helps your practice set and manage patient expectations.

Change Healthcare is inspiring a better healthcare system. We are a leading independent healthcare company that provides data and analytics-driven solutions to improve clinical, financial and patient engagement outcomes in the U.S. healthcare system. Our comprehensive suite of software, analytics, technology-enabled services and network solutions take costs out of the healthcare system by driving improved results in the complex workflows of payers and providers by enhancing clinical decision-making and simplifying billing, collection and payment processes, and enabling a better patient experience. We are creating a stronger and more efficient healthcare system that enables better patient care, choice, and outcomes at scale.

LifeScience Technologies has developed a remote patient engagement platform called m.Care. The Patient Engagement mobile app has over 60 separate, yet integrated, software applets that run on smart phones and tablets. Applications include tracking for physical activity, nutrition, medication adherence, and monitoring of key vital signs. Additional applets also capture videos and photographs, provide education, gamification, and much more. We integrate with fitness and Bluetooth-enabled devices and most applets use voice recognition, providing significant flexibility and utilization for the end user. Hospitals are free to pick and choose which applets they would like to use to manage the needs of a specific patient or group of patients. These applets communicate with our servers and the resulting data allows hospitals and medical professionals to better monitor, manage and communicate with a specific patient population, such as patients with a particular disease, chronically ill patients or discharged patients who have had major surgery. The intent is to improve overall outcomes by showing, on a “real-time” basis, whether a patient is improving or regressing after they are outside of the hospital’s direct care. This will also assist in reducing potential CMS readmission penalties. The back-end system is an extensive, web-based, Care Coordinator Portal, complete with an easily configurable alert and task management system, as well as dashboards for monitoring the assigned patient population. The platform uses data analytics and predictive modeling to proactively manage a targeted patient population. In summary, m.Care is a virtual care platform for remote patient monitoring and patient engagement.

Proven and available today

Configurable monitoring plans by patient type Device neutral - support over 160 Bluetooth medical devices Supports voice recognition Data ownership, access and availability AI engine/Predictive modeling