Keep a pulse on member satisfaction through digital surveys (e.g., mock CAHPS, HOS, NPS©) and a continuous feedback loop with real-time results. - Mock CAHPS: Digitally administer survey post blackout period to identify common areas of satisfaction. Develop data-driven campaigns based upon survey responses to engage members and improve the member experience. - Net Promoter Score: Provide a quick, real-time one-question survey that can be added to any of the HealthMine modules to gain feedback on any program area. - Health Perception Survey: Digitally surface surveys to cohorts of members to collect self-reported information about their health. Outreach to members providing tailored resources and education to improve health outcomes. - Proactive Digital Outreach: Survey results are available on our dashboards in real-time. Clients can conduct outreach to groups of members with low composite scores or individuals with a specific issue that needs resolution.

HealthMine is an all-in-one quality improvement partner that uses technology solutions to empower members to take a more active role in their health. We build personalized, ongoing member engagement strategies that drive healthy action, enhance member experience, and improve outcomes. Our technology has the ability to both bring in raw data to calculate the healthy actions needed for members, as well as intake enrollment files and member lists to execute and track the effectiveness of omnichannel engagement strategies. The channels offered include a suite of digital engagement tools including email, text messaging, member mobile application, and a member-facing web portal. In addition, we offer services for non-digital users such as IVR, live agent calls, and printed materials. HealthMine’s sophisticated platform enables clients to aggregate clinical and non-clinical data, segment populations based on conditions or measures, personalize engagement campaigns to fit the demographic of the population, engage digitally to navigate the members to take action, and measure the effectiveness of each intervention. Our offerings include solutions that can be utilized to address the following: • Member Engagement: Conduct multi-channel outreach campaigns to engage members in self-managing health risk and conditions, closing care gaps, improving Star ratings, and reducing total cost of care. • Member Experience: Keep a pulse on member satisfaction through digital surveys (e.g., mock CAHPS, HOS, NPS©) and a continuous feedback loop with real-time results. • Digital Health Risk Assessments (HRA): Maximize HRA compliance and uncover risk in your population through self-attestation via quick and efficient NCQA-certified digital HRAs. • Smart Rewards & Incentives: Motivate members with the right rewards to automatically drive the right recommended healthy actions; includes end-to-end gift card and merchandise rewards fulfillment and fully configurable program design. • Strategic Advisory: Our team of industry experts is available to help you implement our technology tools in ways that best meet your unique needs. Wherever you are in your quality improvement journey, HealthMine can scale your outreach initiatives and improve your results by partnering with you to configure and build the right programs and map the quickest path to success.

Exceed patients' high expectations for a great healthcare experience. Act in the moment to identify service failures, collect real-time feedback, and solve problems before they surface online or in surveys. Advanced reporting leverages sophisticated analytics to distill vast amounts of data into clear next steps. Our solutions are designed to help you make an impact by streamlining patient rounding, enabling real-time service recovery, and optimizing patient engagement. Keep up with evolving market and patient needs with an expert library of on-demand improvement resources. Your dedicated client success team keeps your team focused on priorities and accelerates improvement efforts.