Mend 2-Way Secure Messaging can be used to conduct messaging visits, real-time messaging, or asynchronous conversations. When a new message arrives, users are alerted via text and email. Staff and providers are in full control of when conversations are started and stopped. Accenture reports that 69% of patients want to communicate with their provider through secure email. Mend messaging visits can be gated by a flat cash pay fee and allow patients to ask questions, request prescription refills, or get care for minor issues in a HIPAA compliant, ease-to-use experience. Simply set a flat fee commensurate to a co-pay amount. Mend can allow patients to start a two way secure messaging visit after answering triage questions and submitting a successful payment. 2-way secure messaging is great for ad-hoc digital workflows like sending a doctor’s note to a patient. Messages can be sent to groups or individuals and can include documents or images.

PatientTrak is a leader in pre, post and during visit text messaging, improving throughput and patient/family satisfaction. We provide communications for surgery, ED, outpatient, ambulatory, lab, radiology and many other health services.

PatientTrak is the leading provider of visibility solutions that drive patient satisfaction. PatientTrak’s cloud-based visibility solutions including Visit Flow, Online Reputation and Patient Engagement are used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.