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Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Relay for Healthcare
Relay for Healthcare

0 review

HealthHub
HealthHub

0 review

Categories

Solutions

Description

Product Description:
Mobile engagement and secure messaging solutions that improve member retention and onboarding while reducing patient costs.
About Relay Network:

Relay is the innovator of SaaS business feeds that drive unmatched customer, member, and employee engagement with over 10 years of experience helping companies with more meaningful engagement. Through our dedicated, 1:1 engagement channel, the Relay Feed, we deepen relationships with customers while improving business outcomes. Our goal is to maximize customer lifetime value by catalyzing mutually beneficial engagements between our clients and their customers. Recognized by top industry analysts, Relay has served more than 100 industry-leading clients and 70 million end users across numerous verticals, including health insurance and financial services.

Product Description:

Designed to let individuals take a proactive role in their health and well-being, HealthHub provides an engaging and educational digital experience to get consumers to actively participate in their health journey. Structured learning experiences (in English, select titles in Spanish) with condition-based resources allow a self-guided user to explore all facets of a topic, from condition overview, symptoms, and diagnosis, to treatment options and long-term outcomes.

All resources, including thousands of articles, images, interactive tools, and videos, are URAC-accredited, NCQA-certified, and medically reviewed. They are based on a diverse range of evergreen and hot topics, and accessible for users of all capabilities, supported through our WCAG-compliant interface. A variety of health literacy, medical advice, and intentional wellness planning tools are available to cater to various learning styles and preferences, including:

  • Condition and wellness articles
  • Self-care, wellness, and procedure videos
  • Personal risk calculators
  • Health quizzes
  • Healthy recipes
  • Prescription and over-the-counter (OTC) medication information
  • Drug interaction checker
  • Prevention planners
  • Risk assessments
About WebMD Ignite:

WebMD Ignite, a division of WebMD and Internet Brands, is the only comprehensive growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from Discovery to Recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:
  • Improve patient and member sentiment
  • Increase revenue
  • Lower cost of care
Pediatric use cases:

None provided

Users:

Patients, Healthcare organization employees

Description:

Foster an environment where informed decisions lead

to improved outcomes

We make it easy for marketing teams and non-technical contributors to create high-quality, personalized experiences. Whether you need a turnkey, branded, hosted site or a fully customized solution with API integration or CMS incorporation, our platform delivers. With our scalable system, you can easily edit text and content, add your own articles and videos to enhance your brand strategy, and prompt user engagement with embedded calls to action, such as:

  • Find a healthcare provider or location
  • Register for a class or event
  • Request or schedule an appointment
  • Take a health risk assessment
  • Subscribe for an e-Newsletter or updates
  • Make a payment or donation

Extend your voice to improve outcomes and build healthier communities

  • Drive website traffic and deliver dynamic, personalized conversion paths while meeting website accessibility standards
  • Improve Quality Star Ratings and HEDIS scores while demonstrating engagement with comprehensive user analytics
  • Establish a favorable brand reputation, and increase satisfaction, acquisition, and retention with embedded next steps to care
  • Integrate with marketing automation and third-party applications for marketing and remarketing campaigns 
  • Reduce overall healthcare costs and improve outcomes with self-care, disease management, wellness, and preventive care education and support 
  • Support population health initiatives, reach diverse populations, and empower health consumers with the information they seek

Prove your impact

Drive intelligent engagement and create seamless consumer

experiences by pairing HealthHub with Ignite Activation. With a campaign ROI of 7:1 (on average), you benefit from decades of data insights, strategy, award-winning creative,

precision engagement, and omnichannel outreach to accelerate growth and bring your brand to life across all channels.

Pediatric use cases:

Tailored content developed specifically for pediatric applications, making it highly relevant for providers and organizations focused on child and adolescent care — helping them better connect with families and improve outcomes.

Users:

Content marketers, patient education directors, nurses, physicians, etc, with end user being health consumers (e.g., patients, members).

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Not applicable

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Awards

No awards image
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Differentiators

Differentiators vs EHR Functionality:

N/A

Differentiators vs Competitors:

Feed technology helps companies have healthier and happier members.

Companies using Relay Feeds saw a reduction of 14% in non-emergency ER visits.

For Health Payers, membership renewals have more to do with member satisfaction than people think.
Using Relay Feeds, one client saw a 22% increase in member renewals.

Specialty Pharmas and Biopharmas use Relay Feeds for refill communications.
One Pharma saw a 92% action rate in medication refills when engaging patients through the Relay Feed.

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:
  • Patient-centric, with a variety of formats to engage various learning styles and preferences, including articles, images, and videos 
  • All resources are URAC-accredited, NCQA-certified, WCAG-compliant, and medically reviewed on a regular cadence
  • Reading Level: 5th–8th grade
  • Structured learning experiences (in English, select titles in Spanish) with condition-based resources 
  • Turnkey, branded, hosted site or a fully customized solution with API integration or CMS incorporation
  • Natural language search powered by AI

Health Equity

Keywords

Images

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relay1.png

No images provided

Videos

No videos provided

No videos provided

Downloads

No content provided

No content provided

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Company Details

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