Shouldn’t contacting your doctor be as easy as reaching out to your best friend? Patients of Dr. Broc Pratt, plastic surgeon at Carolina Age Management Institute, enjoy that convenience, thanks to his investment in Rhinogram’s HIPAA-compliant, telehealth communication platform. In addition to being able to answer patient queries throughout the day, Dr. Pratt believes he’s saving staff time spent taking and transmitting messages, which makes his practice run more efficiently. What’s more, since he fields more questions himself, he better understands where pre and post-operative instructions might not be sufficiently clear so he can make tweaks. “I knew I was very good at texting friends, family, my wife, and I was wondering, well, why can’t I just do this with patients?” Dr. Pratt says of his search for a text solution. “But if I wait until I’m home to reach back out to a patient, I’m going to forget or I’m not going to do it. And I know I’m not going to document it.” Not only are texts from Rhinogram HIPAA-compliant, they also are archived in the cloud. The same number Dr. Pratt uses to text patients rings the office when patients call, giving him a single point of access. And if a text needs to be addressed by another staff member, transmitting the text securely is a snap.

Dr. Pratt says installation was simple and the system easy to learn. In addition to texts, Rhinogram supports secure photo and document exchange as well as templates that can be used for care instructions or answers to commonly asked questions. “Rhinogram has made everything very streamlined for me. Every patient that I operate on, every patient that I see in consultation immediately has secure access to me, via Rhinogram,” Dr. Pratt says. “If they have a question that they forgot to ask me in consultation or if they have a question about what they’re supposed to do after surgery, I can simply text them an answer.” Dr. Pratt says the benefits of Rhinogram are multi-fold. The first is peace of mind, for both patients and the physician. Patients obviously benefit from direct access to the physician, to ask a question about a healing complication, an odd symptom or to receive a little reassurance that treatment is progressing as planned. But Rhinogram also gives Dr. Pratt peace of mind that his patients can cut through the medical office clutter that often gets in the way of physician/patient communication

Pediatrics, Mental Health, Vision, Hospital, Health System, Home Health

Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

• Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
• Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
• Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
• Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
• Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
• Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

• Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
• Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
• Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
• Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
• Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
• Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
• Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
• Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
• Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
• Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.