Services

Count on Avel eCare ICU for the ongoing monitoring, on-demand consultation and immediate intervention that hospitals need for critically ill patients.

Avel’s interactive video, decision-support software and remote monitoring technology allow the ICU critical care team to monitor trends in patients’ vital signs. Meanwhile, sophisticated predictive analytics recognize and alert to subtle changes in patient status – allowing local care teams to respond faster when a critical change occurs.

While Avel eCare ICU doesn’t replace bedside resources, it does support local teams with:

• 24/7 immediate access to board-certified intensivists and medical professionals
• Continuous monitoring of patients
• Early intervention with physiological and lab changes
• Predictive analytics for proactive medicine
• Post-consult analysis for continuous quality improvement
• Rigorous adherence to evidence-based medicine

Avel intensivists become credentialed and privileged at originating facilities, which also allows them to provide orders and care for patients as needed.

How It Works

1. The Avel team implements monitoring software and hardware into ICU rooms
2. Once patients are admitted to the ICU, they receive around-the-clock monitoring from Avel eCare ICU’s board-certified intensivists and seasoned critical care nurses. Avel eCare ICU clinicians remotely view real-time patient information such as cardiac monitors, lab results, medications and care notes via electronic medical record interfaces and technology integration
3. The Avel team performs rounds on every patient, ensuring adherence with evidence-based care bundles like sepsis, ventilator weaning protocols, DVT prophylaxis and stress ulcer prophylaxis
4. The Avel team collaborates with originating site’s ICU team to assess patients and communicate interactively through high-definition video
5. For additional support, advanced video technology allows Avel eCare ICU clinicians to see close-up views of patient indicators like pupil size, skin color and settings on patient-support devices
6. Any change in the patient’s status notifies the Avel eCare ICU team and prompts them to review and respond to the patient’s new status
7. The team will then alert bedside staff of any potential change that may require medical intervention to avoid any adverse health problems

ICU staff

Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

• Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
• Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
• Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
• Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
• Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
• Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

• Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
• Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
• Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
• Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
• Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
• Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
• Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
• Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
• Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
• Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.