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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Patient Services
Patient Services

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Categories

Solutions

Description

Product Description:

Increase efficiency with our patient engagement chatbot, which automates routine patient requests such as prescription support, insurance checks, and appointment reminders/rescheduling, Overcome productivity issues by significantly reducing administrative tasks to enable your teams to focus on higher-value work.

About Clearstep:

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike. 

Product Description:
**The Revolution of Indoor Navigation** Connexient is dedicated to creating innovative Indoor Mapping, Navigation and Indoor Location-based Services Solutions for Healthcare and other Enterprise verticals. **MediNav starts with the world's most advanced and intuitive "blue dot" indoor navigation,** with audio prompts, off-route notification and much more. # More than Mobile Thanks to our 20 years of experience in Hospital wayfinding, Connexient understands and addresses the unique needs of Healthcare networks and your users - whether they be patients, visitors or staff - with rich features that solve real world problems. * **Parking Planner and My Car Saver -** that navigate users to the best parking location based on their appointment location inside the facility and saves their car’s parking location to return when they are finished. * **“All Screens” Solution** – ensuring that patients and visitors can access vital information anytime and anywhere across Mobile, Web, Kiosks and Digital Signage. * **Outdoor + Indoor, Campus and Network-wide Wayfinding** - guiding users across all the challenges of a campus and network of off-site facilities. * **Mobile Application SDKs and Web APIs** – to enable integration of maps and navigation into existing mobile and Web applications. # Enterprise Solution While we start by addressing the first “killer application” of Patient Experience, Connexient's vision is to **_Navigation-Enable the Enterprise_**. We are focused on the question of how Indoor Navigation can drive compelling value for users and ROI across the Enterprise in areas such as: * Operational & Staff Efficiency; * Asset Tracking & Logistics; * Facility Management; * Safety & Security; * and more. Connexient is therefore dedicated to providing the platform, tools and services required to provide and maintain Navigation-quality maps and Navigation Services as an Enterprise solution.
About Connexient, An Everbridge Company:
Think of Connexient as “Google Maps and Navigation for the Enterprise." We develop and provide Indoor Mapping, Navigation and Navigation-based Services for Enterprise clients that: 1. have buildings, facilities and/or campuses that are large and complex; 2. require control of indoor mapping and location-based data; 3. need to integrate maps and data into Enterprise applications; 4. require high reliability and accuracy - and technology-enabled services to support this. Since launching its "Navigator Edition v. 1.0" in January, 2015, Connexient has established itself as the best-of-breed market leader for Hospitals and Healthcare Networks. The MediNav solution is initially targeted at Patient Experience use cases, but is being seen by many of its largest clients as a new strategic “navigation layer” across the Enterprise technology stack, delivering ROI and compelling value across areas such as asset tracking, facility management, operational workflow, safety and security and more.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below: 

  • Find a doctor or healthcare services
  • Check insurance eligibility
  • Prescription refills
  • Bill payments / Billing questions
  • Scheduling follow-up appointments
Pediatric use cases:

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below: 

  • Find a doctor or healthcare services
  • Check insurance eligibility
  • Prescription refills
  • Bill payments / Billing questions
  • Scheduling follow-up appointments
Users:

Patient-consumers, parents, and care teams. 

Description:
Patient, Visitor and Staff Wayfinding Patient Experience Improving efficiency of existing asset tracking solutions Improving efficiency of existing Facility Management solutions Improving Safety & Security response
Pediatric use cases:

None provided

Users:
Patients, Visitors, Vendors and Staff

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Other

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Other

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
**1\. Unique Capabilities.** Connexient is has pioneered and pushed forward the space of Enterprise Indoor Mapping, Navigation and Digital Wayfinding. Our combination of experience, unique and proprietary tools and processes and capabilities could not be developed or implemented by any Enterprise currently. **2\. Cost and Time.** The cost and time required to develop and deploy indoor navigation at Enterprise scale internally would be many multiples higher in just staffing alone. The only viable option would be to put together multiple technologies and platforms, each with their own license costs, and develop a custom solution by trial and error. Connexient's SaaS solution and turn-key services dramatically reduce cost of both deployment and maintenance when all factors are considered. **3\. Efficacy.** In order for Indoor Navigation to work, a user must be able to download an application, begin using it immediately, and be guided flawlessly through a labrynth of corridors - and often indoors and outdoors across campuses and through parking garages - with a user experience they will compare to outdoor navigation with Google or Apple. Connexient's knowledge, tools and processes we have developed - and most importantly our singular focus on these challenges - have made us the leading company in this field. This would be very difficult to replicate with in-house IT staff or developers at any cost.
Differentiators vs Competitors:
Connexient has all of the technologies, domain knowledge and experience required for the successful deployment of Digital Wayfinding and Navigation Services as a Platform for Hospitals and Healthcare networks. **1\. Integrated All Screens Digital Wayfinding.** Encompassing Digital Signage, Kiosk, Web and Mobile to address all demographics, and all use cases needed to solve the challenges of Wayfinding. **2\. True Turn-by-Turn Mobile Indoor Navigation.** Connexient has developed and successfully deployed at scale in over 60M SF the world’s most advanced true turn-by-turn indoor navigation solution for mobile devices that includes rich Indoor Location-based features and services. **3\. Healthcare Focus.** Connexient’s 100% focus on the healthcare vertical market has resulted in a “Best of Breed” Indoor Navigation and Digital Wayfinding solution that addresses unique healthcare centric features and uses cases. **4\. Enterprise-grade Indoor Mapping and Data Services.** The Connexient team brings 20 years+ experience in Hospital Wayfinding and a fanatical focus and dedication to Enterprise-grade Indoor Mapping and Data Services, to insure that your patients, visitors and staff have a flawless, intuitive experience that gets them to their destinations. This is complemented by a cloud-based Map Editor and CMS, which - if desired - in the future can enable Client staff to manage your own updates and instantly publish to all platforms. **5\. Experience and Proven Ability to Deliver at Scale**. There is a huge difference between a 'blue dot demo' and a solution that can reliability and intuitively navigate users through a labrynth of hallways in a large, complex facility. Connexient has proven its ability with over 30 clients, 60 sites and 60 million square feet of indoor navigation. And we continue to grow and rapidly improve our tools and processes. **6\. Enterprise Navigation Platform-as-a-Service.** While Patient and Visitor Experience is without doubt the first use case “killer application”, Connexient’s driving vision and product roadmap is as a platform + services solution to Navigation-Enable the Enterprise. The **MediNav APIs and SDKs** make it possible for clients to integrate MediNav Digital Maps, Wayfinding, Navigation and Location Services into existing applications and platforms over time, delivering increasing value to your patients, visitors and staff.

Keywords

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Company Details

Founded in 2018

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