ThinkAndor® supports multilingual and omni-channel virtual visit sessions between patients and providers without the need for downloading an app. Patients can schedule virtual visits from a white-labeled digital front door and join sessions through a link sent via SMS/text or email, while providers can launch directly from the EHR. Patients can also add family members or caregivers in the virtual wait room and providers can invite colleagues for multi-disciplinary calls using the embedded AI bot within the session.

ThinkAndor® supports a comprehensive virtual waiting room with a configurable set of intake forms. In this process, patients can complete a device and browser check, review their symptoms, and upload images. Shortly before the visit, patients can add family members or care givers and improve accessibility through features like closed captioning. Providers/care team members can track a patient’s progress in the queue and alert them when the provider is ready to begin the session.

ThinkAndor® provides highly-resilient video call capabilities with the ability to toggle to phone/audio and support multi-party sessions. The presence of the ThinkAndor®AI Bot during visits acts to track time, surface clinically relevant content for the clinician, and create SOAP notes once the session has concluded. Additionally, ThinkAndor® can support asynchronous communications for lower acuity conditions. These can be escalated to synchronous calls if a clinician determines that the patient’s status has degraded.

ThinkAndor®’s bidirectional integration with the client EHR allows users to leverage existing patient demographic/medical information and upload new documentation. The use of generative AI allows for the automatic creation of clinical notes, like SOAP notes. The dashboard allows clinicians to both monitor active signals from patient inputs and devices as well as review past documentation in the patient’s details. This improves workflow orchestration and enables faster interventions to yield improved patient outcomes.

ThinkAndor® has the ability to support eligibility, prescription, lab, order, and referral integrations through third-party integrations and core host systems such as the client’s EHR. Relevant information from orders can be surfaced by the ThinkAndor®AI Bot and brought to the attention of providers through preconfigured alerts and escalation pathways. The ThinkAndor®AI Bot also acts to send follow ups to both patients and providers at a predetermined cadence if tasks remain unaddressed.

Andor Health provides both remote and on-site technical support as needed by customer institutions. Andor Health maintains a help desk to receive service-related inquiries from the client via designated means during the client’s business hours, excluding Andor Health observed holidays, and Andor provides clients with extended support outside of business hours via telephone for critical issues. Per the specific implementation and the client’s needs, Andor can stand up educational materials and assign the appropriate routing for patient concerns.

Staffing is not a direct component of the Virtual Visits pillar, but Andor Health's partnerships with third-part staffing services and use of our Virtual Visits software as an underlying component of other use cases act to address this need. For more information, check out our general solution listing, "ThinkAndor," or our specific "ThinkAndor - Virtual Hospital" product listing.

Andor Health uses PowerBI to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback.