Self-Triage is a vital tool for enhancing patient experience, driving access, acquisition and evidence-based scheduling. Isabel’s Self-Triage engine delivers a predictable and efficient experience through any channel helping patients find the right care with the right urgency.

Isabel’s unique AI technology based on machine learning, enables patients to get triage advice in under a minute asking just 11 questions! User drop off rates for Isabel are less than 5% compared to 60-80% for decision tree symptom checkers.

Our comprehensive API or native browser version enables rapid deployment of Isabel Self-Triage into a wide range of applications such as websites, conversational AI, non-clinical agent call centers, global health information sites, find a doctor sites etc.

Isabel Healthcare Inc. was founded in 2000 by Jason Maude and is named after Maude’s daughter who almost died after a potentially fatal illness was not recognized. The Isabel engine is the only AI system utilizing Curated Machine Learning and true Natural Language input. Isabel is recognized as the broadest, most accurate tool available for both clinicians and consumers. Isabel Professional is used by clinicians worldwide to build and broaden their differential and improve diagnosis performance of frontline clinicians. The Isabel Symptom Checker/Care Direction patient engagement platform can be integrated into various patient experience workflows (patient portals, home pages, apps, chat/voice, etc.) creating the digital “front door” for patients.

Loyal AI Chat is the only healthcare-exclusive conversational AI solution that can be deployed across all of your digital channels including website, patient portal, Google search, and more. It has the capability to correctly map to your staff for specific care, depending on the question and how your health system chooses to set up the workflow. 

For example, Loyal’s AI can understand if a question is specific to clinical or specialty care that should be routed to a cardiology department, or if it is strictly a billing or scheduling question. Combined with the power of Loyal Enterprise OS, Chat expands the opportunity to identify, acquire and retain patients.

Benefits:

• Provide conversational engagement and customer support with precisely defined responses to consumer queries.
• Virtually triage patients with Symptom Checker and integrated self-scheduling workflows.
• Work from a self-service dialog builder and advanced NLP and ML prediction models to retain quality control over the chat experience.
• Integrate care data and EHR scheduling capabilities with your chatbot.
• Customizable branding configurations and service line specific bot profiles for targeted messaging and support.
• Solve unique consumer problems with Live Chat escalation and integrate with your contact center.
• Automatically conduct consumer satisfaction surveys and get recommendations for improvement.

Results:

• Increased access to care, appointment conversions, and overall customer satisfaction.
• Improved contact center efficiency and reduced low acuity call inquiries.
• Decreased burden on emergency departments by redirecting patients to appropriate care.

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S.