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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Mobile Payments
Mobile Payments

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Actionable Reminders
Actionable Reminders

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Categories

Solutions

Description

Product Description:

Accelerate patient collections while reducing A/R days by implementing a digital first approach to payments. With Dash, organizations can improve revenue by:

  • Allowing patients the flexibility to pay balances at their convenience and through payment plans, without log in requirements. 
  • Monitoring payments in real time with bi-directional dashboards.
  • Reducing printed statement costs by utilizing digital automated alerts.
About Relatient:

Relatient partners with leading health systems and medical practices - comprising more than 45,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture. 

Product Description:
Automatic, customized reminders integrated with your EHR schedule get more patients in the door and reduce no-shows. Reminders are available in 20+ languages. From reminders, patients can complete forms, schedule appointments, and more.
About Luma Health:

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Dash enables healthcare organizations to collect balances and copays anytime, whether it be at time of service or offered digitally through a notification post-care, making it easy for the patients to stay up to date. This integrated solution accesses your practice management data and automatically notifies patients when their bills are ready via the method of their preference (emails, text, etc.). Patients can easily pay their bill online from their mobile device, without having to log into a portal, or utilize the 24/7 interactive voice response (IVR) phone system.

Dash allows patients to easily enroll in a personalized payment plan, customizable by the organization, ensuring timely, automatic payments and saving staff time. It enables patients to securely store their HSA/FSA, debit card, credit card, as well as Apple Pay or Google Pay in an encrypted, tokenized format for future payments to your organization.

Use Cases

Description:

Consumers today expect a modern online payment experience, and the data shows that the easier it is to pay, the faster you can collect. Payments are a key driver of the patient experience and reducing the burden for both the patient and your staff will yield positive results and improve financial performance.

Pediatric use cases:

None provided

Users:

Patients, administrators, billing teams.

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
  • On average, organizations utilizing Dash see patients make a payment within 30 days of receiving the first balance notification.
  • Over 15% of payments were made by patients online after normal business hours (7PM ET to 8AM ET)
  • On average, organizations who enable Patient Initiated Payment Plans (PIPPs) in Dash Pay see a 45% reduction month over month in outstanding balances.

Differentiators vs Competitors:

Our patient scheduling and engagement technology facilitates appointments for over 50 million unique patients per year on behalf of over 43,000 providers across the U.S In 2022, Dash processed a patient payment every 24 seconds.

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

Keywords

Images

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No images provided

Videos

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Dash Pay Product Promo Video.mp4

1 of 3

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Downloads

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Dash Pay One Pager - Final.pdf
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Banner Health + Luma Case Study.pdf

Alternatives

Company Details

Founded in 2015

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