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Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Mobile Payments
Mobile Payments

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Categories

Solutions

Description

Product Description:

Accelerate patient collections while reducing A/R days by implementing a digital first approach to payments. With Dash, organizations can improve revenue by:

  • Allowing patients the flexibility to pay balances at their convenience and through payment plans, without log in requirements. 
  • Monitoring payments in real time with bi-directional dashboards.
  • Reducing printed statement costs by utilizing digital automated alerts.
About Relatient:

Relatient partners with leading health systems and medical practices - comprising more than 45,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture. 

Product Description:

RevSpring closes all the gaps to deliver a patient experience that’s as effortless, personal and connected as the device in their hands.

Engage IQ™ centers on patient understanding to deliver a holistic experience that is effortless and personal, which optimizes outcomes for patients, members and providers.

About RevSpring, Inc.:

RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We’ve built Engage IQ™, the industry’s only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring’s intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. The company’s OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices. RevSpring was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023 and Best in KLAS in Patient Communications in 2024.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Dash enables healthcare organizations to collect balances and copays anytime, whether it be at time of service or offered digitally through a notification post-care, making it easy for the patients to stay up to date. This integrated solution accesses your practice management data and automatically notifies patients when their bills are ready via the method of their preference (emails, text, etc.). Patients can easily pay their bill online from their mobile device, without having to log into a portal, or utilize the 24/7 interactive voice response (IVR) phone system.

Dash allows patients to easily enroll in a personalized payment plan, customizable by the organization, ensuring timely, automatic payments and saving staff time. It enables patients to securely store their HSA/FSA, debit card, credit card, as well as Apple Pay or Google Pay in an encrypted, tokenized format for future payments to your organization.

RevSpring delivers important financial information to patients using SMS/text messages and email allowing them to act on that information sooner and at a lower cost.

RevSpring can send one easy to understand patient statement - either digitally or paper - that combines charges from disparate EMR environments throughout your health system’s enterprise. We route and process digital payments to the right merchant environment and EMR/HIS system for each service area and post digital payments back to the correct EMR.

RevSpring offers tailored payment solutions—pay in full, payment plans, patient financing and financial assistance—presented through our PersonaPay™ portal. Patients using PersonaPay also can easily set up and manage electronic statement delivery, payment plans, card/banking, digital wallet information and payment preferences.

RevSpring's True Estimate solution determines the patient’s financial liability by using the hospital’s chargemaster (CDM) and the contracted payer rates. It combines the chargemaster amount, the contracted payer rate, and the patient’s insurance benefit details to calculate the patient’s financial responsibility after insurance. It also implements logic to apply prompt-pay and self-pay discounts when arranging for payment.

Use Cases

Description:

Consumers today expect a modern online payment experience, and the data shows that the easier it is to pay, the faster you can collect. Payments are a key driver of the patient experience and reducing the burden for both the patient and your staff will yield positive results and improve financial performance.

Pediatric use cases:

None provided

Users:

Patients, administrators, billing teams.

Description:

Engage IQ™ is built to ensure the best response and outcomes at each stage of the patient journey. It is also designed to make the overall experience remarkable, by building trust with patients through consistency and personalization.

Engage IQ features the following:

  • A digital front door delivers a retail-like experience for consumers to shop for services, compare prices and self-schedule
  • Channel intelligence empowers patients to interact with providers in the channels they prefer and are most likely to respond to
  • Operationalization of RevSpring’s proprietary propensity to pay models predict likely payment outcomes so providers can improve them—from the very beginning of the patient experience
  • OmniChannel reminders ensures patients remember and prepare for appointments
  • A digital intake experience pre-populates known information, and allows patients to input and correct personal data using innovative optical character recognition (OCR) for enhanced convenience, fewer handoffs, and essential accuracy
  • A virtual waiting room lets patients check in from the car, from their living room, or anywhere, and co-pay or prepay using the device in their hand
  • Automated care plans keep patients connected to their providers—with critical follow-up after a care episode
  • A digital first approach to billing uses intelligence to determine patients most likely to engage digitally, while using printed communications strategically to increase response and control costs
  • The use of empathy in the self-service and staff-assisted payment experience, leveraging intelligence to match payment options to the needs of the patient to increase yield and self-service convenience, and reduce staff burden.

Pediatric use cases:

None provided

Users:

The value of Engage IQ spans all types of provider organizations. Primary benefits include:

  1. Increased yield and a predictable rate based on the provider’s own patient population and current performance
  2. Self-service improvements to off-load busy staff
  3. Cost savings, with a focus on not simply more engagement but precise engagement using print and digital channels
  4. Administrative cost savings, with focus on front-end data quality, such as clean claims and patient intake accuracy, and more

These benefits apply to:

IDN/Health Systems, Physician Groups, Pharmacies and other Specialty Providers, including Urgent Care, Ambulance Services, ASCs, Orthopedics, Dermatology, Women’s Care, and more. 

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, MEDHOST, Allscripts/Eclipsys, GE, McKesson, CPSI, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
  • On average, organizations utilizing Dash see patients make a payment within 30 days of receiving the first balance notification.
  • Over 15% of payments were made by patients online after normal business hours (7PM ET to 8AM ET)
  • On average, organizations who enable Patient Initiated Payment Plans (PIPPs) in Dash Pay see a 45% reduction month over month in outstanding balances.

Differentiators vs Competitors:

Our patient scheduling and engagement technology facilitates appointments for over 50 million unique patients per year on behalf of over 43,000 providers across the U.S In 2022, Dash processed a patient payment every 24 seconds.

Differentiators vs EHR Functionality:

RevSpring's goal is to match our solutions to the strategic investments you’ve made in your software platforms. Beyond that, we strive to integrate seamlessly. That means blurring the lines between your HIS systems and ours, elegantly filling the gaps that may exist in your platforms, and helping you deliver a positive patient financial experience.

Differentiators vs Competitors:
  1. Active integrations with 97% of the EHR market
  2. We don’t endeavor to compete with the EMR/EHR functionality, we complete it
  3. 7 integrations in the Epic’s Connection Hub and/or Epic’s Toolbox (a leading number)
  4. Dedicated integration team focused on new and expanding integrations to meet our client’s business and technology needs

Health Equity

Keywords

Images

No images provided

No images provided

Videos

1 of 1

Dash Pay Product Promo Video.mp4

1 of 3

RevSpring_Patient Journey Video.mp4

Downloads

media thumbnail
Dash Pay One Pager - Final.pdf
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RevSpring_EngageIQ-PreCare_Brochure.pdf

Alternatives

Company Details

Founded in 1997

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