Enhancing Patient Experience

• Objective: Improve patient satisfaction and overall experience through real-time feedback.
• Scenario: A multi-specialty clinic wants to enhance patient experience across its various departments.
• Activation: rater8 sends post-visit surveys to patients via email/SMS.
• Outcome: The clinic receives instant feedback on patient satisfaction, identifies areas needing improvement, and implements changes, resulting in higher patient satisfaction scores and increased patient retention.

Managing Online Reputation

• Objective: Strengthen online presence and reputation through positive reviews.
• Scenario: A small dermatology practice wants to improve its online reviews to attract more patients.
• Activation: rater8’s platform prompts satisfied patients to leave positive reviews on platforms like Google, Vitals, and Healthgrades.
• Outcome: The practice sees a significant increase in positive reviews, leading to improved online reputation, higher search engine rankings, and an influx of new patients.

Tracking and Improving Provider Performance

• Objective: Monitor and enhance provider performance using patient feedback.
• Scenario: A hospital aims to ensure consistent, high-quality care across all its providers.
• Activation: rater8 collects patient feedback on individual providers and generates performance and benchmarking reports.
• Outcome: The hospital identifies high-performing providers and those needing improvement, provides targeted training, and ultimately improves the overall quality of care.

Real-Time Feedback Collection

• Objective: Improve the overall experience for pediatric patients and their parents through real-time feedback and targeted improvements.
• Scenario: A mid-sized pediatric practice wants to enhance patient and parent satisfaction, ensuring that visits are smooth, communication is clear, and the care provided is of the highest quality.
• Activation: Send automated surveys via email or SMS to parents shortly after the appointment to capture detailed feedback about their experience.
• Outcome: The practice receives real-time feedback, enabling quick adjustments to improve the overall patient and parent experience.

• Healthcare providers (Doctors, Specialists, Nurses)
• Practice Managers and Administrators
• Patient Experience Coordinators
• Reception and Front Desk Staff

A large U.S. health system needed to improve patient satisfaction, reduce experience gaps across sites, and raise CMS Star Ratings. Traditional surveys were too slow and limited to support timely action.

PEP Health’s AI platform analyzed millions of unsolicited online comments. Within days, care teams accessed real-time insights by location, department, and service line.

Leaders identified best-performing sites, addressed underperforming areas, and used benchmarking tools to track progress. Targeted changes led to improved patient satisfaction and higher CMS Star Ratings within two quarters.

PEP Health analyzes online feedback from parents and caregivers to deliver real-time insights into pediatric care. The platform captures sentiment on communication, compassion, wait times, and child comfort.

Insights are segmented by site and department, helping teams identify opportunities and benchmark performance. Pediatric services benefit from the same level of visibility and improvement as adult care.

Patient experience and quality improvement teams

Operational and site leaders

Marketing and reputation teams

Clinical leaders and service line managers

Each user gains real-time insights to support targeted action and measurable improvement.