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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Puppeteer
Puppeteer

0 review

Categories

Solutions

Description

Product Description:

We develop AI Assistants focused on patient-facing use cases. 

We reduce nurses' and doctors' burnout by handling patient communications allowing them to focus on patient care.

At the same time, we improve patients' experience by giving a 24/7 human-like response.

About Puppeteer AI:

We make patient-facing AI Assistants in less than a month!

Product Description:

NESA Virtual Care enables instantaneous, live communication between providers and patients across all levels of care.

NESA's AI-powered platform is uniquely embedded directly in the EHR enabling single sign-on, virtual care, and documentation all within the electronic health record environment.

NESA supports comprehensive virtual care workflows, including virtual nursing, virtual sitting, interdisciplinary rounding, consultations, patient education, staff safety monitoring and behavioral health monitoring. These functions significantly enhance both patient outcomes and staff efficiency.

By empowering healthcare professionals to make more data-driven, real-time decisions, NESA greatly improves the delivery and timeliness of care.

It can perceive different elements, recognize them, analyze them, and enable caregivers to act upon them in real-time, all within a single virtual care platform.

And best of all - it's embedded within leading EHR systems, so there is no additional system to learn or sign into.

By incorporating these AI enhancements directly into virtual workflows within the clinical setting, healthcare organizations can increase patient safety, improve clinical outcomes, enhance user experience, and optimize overall operational performance.

About NESA Inc.:

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Our AI agents respond entirely based on the context provided by patients' answers, ensuring highly relevant and personalized interactions.

HIPAA & GDPR compliant. PIPEDA Protection SOC-2 in process

Our solution is inherently designed to scale hand to hand with our client's growth.

We have integrations with: Epic Cerner NextGen Athenea DrChrono Healthie

Our UI is conversational, it can be displayed in Whatsapp, Slack, Website, App, or wherever it's needed. Our AI Assistants are specially designed to be empathetic and human-like.

As we run with LLMs, our product is continuously adapting to new advances and trends. We can shift to the better performing LLM in no time.

Use Cases

Description:
  • Patient Intake Forms: Puppeteer addresses poor quality and mistaken-filled intake forms by asking context & dynamic questions in an empathetic way to patients, extracting & summarizing all key information for Doctors

  • End-to-End Scheduling (Appointment Verification, Rescheduling, and Cancellation): Every year missed appointments alone cost the US healthcare system a staggering $150 billion! AI Assistant coordinates appointments, reminders, and cancellations, integrating with the provider’s calendar.

  • Wearable Monitor Tracking: Puppeteer helps patients access their health metrics from wearables like rings, smartwatches, and glucose monitors. 

  • FAQ Assistant: Our AI Assistant can answer common questions using the company’s resources like databases, research documents, and trusted websites, reducing the chances of errors.

  • Smart Routing/ Triage: Puppeteer helps with triaging by accurately understanding patients' symptoms and connecting them with the best care options to meet their needs.

  • Your Use Case: Have a specific use case in mind for AI? We can make it a reality.

Pediatric use cases:

All use cases can be tailored to suit pediatric demands, including tweaking the conversational skills to relate to pediatric oncologies. 

Users:

Users of our solution are healthcare companies that decide to leverage AI for their patients flows.

Description:

Nursing

Connect nurses remotely to increase

accessibility, improve patient engagement,

reduce cost, and enhance outcomes

Consultations

Connect to healthcare providers from

anywhere, anytime, promoting early

interventions and improved outcomes.

Rounding

Manage rounds virtually and escalate

wherever resources are needed, increasing

patient safety and satisfaction.

Admission, Discharge and Transfer

Enable ADT processes virtually, to drive efficiencies

with critical nursing functions and reduce

patient wait times.

Double Medication Verification

Connect with virtual nurses as verification to drive

greater regulatory and legal compliance while saving

valuable time.

Observation

Deliver continuous, AI-powered monitoring to predict

and prevent adverse events, optimize resources and

improve the patient experience.

Pain Assessment & Reassessment

Enhance pain relief with prompt adjustments,

boosting patient satisfaction and compliance.

Bed Turnover

Streamline bed turnover processes, reducing patient

wait times and increasing operational efficiency.

Behavior Management

Remotely monitor patient behavior to ensure realtime

patient and staff safety.

Pediatric use cases:

Meal Monitoring & Support

Ensuring proper nutritional intake, comprehensive behavioral support, consistent guidance, and proactive crisis prevention.

Patient & Family Education

Enhance the care experience for both patients and their families while reducing the bedside time pressure.

Virtual Family Check-ins & Updates

Provide a higher level of family-centered care that improves communication, supports well-being, and enhances overall care experiences.

Chronic Disease Management

Improve the ongoing management of Pediatric patients with conditions like asthma, diabetes, cystic fibrosis, etc.

Mother and Baby Monitoring

Support the care of mothers undergoing detoxification where the risk of newborns being dropped is heightened.

Postpartum and Lactation Support

Enhance patient outcomes, improve family engagement and optimize healthcare delivery for both the mom and baby.

Newborn Observation

Manage respiratory decompensations in newborns, where continuous observation and timely interventions are critical.

eNICU

Greatly enhance the quality of care, improve efficiency and support both clinical staff and families.

Users:

Nurses, Administrators, Physicians, patients, family members

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Other, Cerner, NextGen, athena, Athenahealth

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop

Integrations:

Acute care EMR, Ambulatory EMR, ADT, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Puppeteer works with EHR's and EMR's to extract relevant information later used for patients' interactions.

Differentiators vs Competitors:

We are fully customizable to companies' needs, integrating with EHR's and API databases.

Differentiators vs EHR Functionality:

This product is designed to complement the EHR as an emedded virtual care workflow platform. NESA was designed specifically to support Epic workflows.

Differentiators vs Competitors:
  • The only Virtual Care Solution that is built within “Epic” – no PHI or HIPAA concerns
  • Unlimited Epic-based clinical workflows can be enabled with two-way video and audio
  • Best-of-breed hardware components – Highest definition and clarity of two-way video and audio communications
  • Lower TCO, Futureproof due to modular hardware – easier to replace and upgrade as needed
  • On-prem, and Edge computing making it medicalgrade and mission critical
  • NESA’s large pool of national and international distributors
  • NESA’s talented team of administrative, IT and clinical staff members ensuring customer success

Keywords

Images

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NESA Overview

Videos

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NESA Virtual Care Overview

Downloads

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