Without Titan, referral processing is a time-consuming, error-prone, manual task that suffers due to high turnover and the inability to change provider behavior. Titan Intake's AI-powered platform is a superpower that enables intake teams to process 100% of referrals 15X faster with zero change in provider behavior. Additionally, Titan instantly keeps patients and referring providers in the loop while capturing valuable real-time operational and marketing data.

Automatic, customized reminders integrated with your EHR schedule get more patients in the door and reduce no-shows. Reminders are available in 20+ languages. From reminders, patients can complete forms, schedule appointments, and more.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Some EHRs contain a referral inbox that faxes can be directed to, but even so these must be manually converted into patient records, taking precious time and resources.

Titan Intake delivers true automation that instatnly turns faxes, emails, direct messages, and more referral formats into usable, integratable information. 

Further, Titan's urgency algorithm, summary reports, marketing data, and automated communications deliver value from the moment a patient is referred.

One of Titan Intake's key points of differentiation in the referral management space is that referring providers do not have to change their behavior in order for the specialty practice to capture the value of Titan Intake.

Referring partners can send patients the exact same way they always have with no interruption and Titan can still automate 100% of referrals.

Further, Titan delivers real-time operational and marketing insights that enable you to grow your practice faster and smarter.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.