Elaborate is a platform practitioners use to send lab results, providing patients with clarity on what the results mean and what to do next. We integrate directly with the doctor's EMR and existing workflows, to save practitioners 3-5 hours of admin per week, generate new net revenue, and deliver a modern digital experience for patients.

Elaborate is a clinical intelligence platform designed to reduce physician burnout by automating and managing in-basket tasks within EHRs by processing patient health data to automate workflows related to results, referrals, and visit preparation. This tool is aimed at large health systems, academic medical centers, and multi-specialty groups to enhance compliance, decrease the administrative burden on clinicians, and improve patient communication.

Automatic, customized reminders integrated with your EHR schedule get more patients in the door and reduce no-shows. Reminders are available in 20+ languages. From reminders, patients can complete forms, schedule appointments, and more.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Elaborate is the only health tech company focused on proactive inbasket message reduction and helping practitioners remove 30-45 mins per day of administrative burden associated with the inbasket. The majority of EHR offered solutions is that Elaborate is upstream of the inbasket and takes a proactive approach to reducing patient messaging. EHR built solutions are typically reactive and downstream of our solution. 

Elaborate is the only health tech company focused on proactive inbasket message reduction and helping practitioners remove 30-45 mins per day of administrative burden associated with the inbasket. The main differentiator from our competition is that Elaborates clinical engine is built on deterministic protocols that are hallucination-free and we cover 95% of the labs pracititioners order. 

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.