Feedtrail Inc. is a healthcare IT company that built a web-based, real-time feedback platform that empowers both patients and caregivers throughout the entirety of the healthcare experience. With Feedtrail, patients can share candid feedback while still receiving care so that on-duty staff can perform service recovery, ensure patient retention, and increase CMS reimbursement related to patient satisfaction.

Feedtrail Inc. is a healthcare IT company that built a web-based, real-time feedback platform that empowers both patients and caregivers throughout the entirety of the healthcare experience. With Feedtrail, patients can share candid feedback while still receiving care so that on-duty staff can perform service recovery, ensure patient retention, and increase CMS reimbursement related to patient satisfaction.

Reputation manages, evaluates, and improves your brand presence across digital spaces. It’s the only reputation solution that improves the patient experience through omnichannel engagement and healthcare-specific attributes.

Benefits:

• Understand where you rank relative to competitors, rank higher, and convert searches into action.
• Engage with patients and maintain a large volume of verified reviews with high-star ratings.
• Integrate directly with the EHR for post-discharge engagement.
• Access all listings data in one dashboard and see specific provider and location metrics.

Results:

• Increased patient acquisition & retention 
• Automated workflows with consolidated technology
• Increased third-party ratings

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S.