Protect Your Team with Our Staff Duress Solution

In today’s healthcare facilities, it is crucial to intervene quickly and prevent violent threats from escalating. A recent Healthcare IT News article indicated that by implementing RTLS, facility leadership can provide a robust staff duress solution and other crucial resources that benefit the overall health, safety, and efficiency of staff. By implementing RTLS, modern healthcare facilities priorities prioritize the safety and needs of both patients and employees.

Vizzia Technologies understands the importance of a cost-effective panic alarm solution that provides immediate help when staff members need it most. That’s why we offer high-performance and reliable staff duress safety solutions sourced, tested, and certified by our RTLS and IoT hardware partners.

How the staff duress system works:

When a staff duress alarm is activated, a discreet alert is triggered. Smart beacons report the exact room location to designated security personnel, enabling them to provide immediate help. Real-time location sharing ensures efficient response times and facilitates prompt assistance when it matters most.

Extremely flexible and network friendly:

Vizzia integrates and manages RTLS security and hospital staff duress solutions from leading location and security technology providers in the industry.

Wearable staff duress buttons:

Vizzia’s Staff Duress Solution equips healthcare workers with wearable mobile panic buttons, allowing them to quickly summon assistance.

Our technology partners have implemented thousands of successful nursing staff duress solution deployments, delivering peace of mind to nurses, doctors, and other healthcare workers.

DRIVEN BY A VISION TO IMPROVE HEALTHCARE:

Vizzia Technologies is a recognized leader of advanced real-time location systems (RTLS) and data analytics for healthcare organizations. Vizzia is an award-winning managed service provider (MSP), deploying and maintaining clinical workflow technologies.

Its innovative InVIEW℠ software platform provides real-time, actionable data and process visibility to improve enterprise efficiencies and patient care.

Vizzia serves several of the largest and “most wired” hospitals in America, designated by Becker’s Hospital Review and the College of Healthcare Information Management Executives (CHIME).

The only AI voice agent capable of safely handling nurse-line and clinical symptom calls using the same trusted triage protocols used nationally.

This intelligent voice AI automates top call drivers—symptoms, scheduling, registration, reminders, gap closure—with warm, conversational guidance and structured handoffs to RNs or agents when needed.

Why Clearstep is chosen:

• Handles 30–60% of call volume safely before a human ever picks up
• Shortens queues during peak hours and reduces abandonment
• Decreases labor costs while preserving clinical quality
• Speeds RN workflows with call summaries + structured handoffs
• Built with leadership from the co-author of Schmitt-Thompson protocols

Solves: overwhelmed call centers, staffing shortages, long hold times, inconsistent nurse triage.

Clearstep is the most widely implemented agentic AI platform for patient access and capacity optimization in U.S. health systems. Built on Dr. Barton Schmitt’s nationally trusted clinical triage protocols, Clearstep delivers >95% accuracy, transparent and explainable decisioning, and the strongest clinical rigor of any AI-powered triage or navigation solution on the market.

Clearstep partners with leading health systems—including HCA Healthcare, Ochsner Health, Mount Sinai Health System, Novant Health, Tufts Medicine, and Baylor Scott & White—to solve their most urgent access and operations challenges: misrouted care, overwhelmed call centers, fragmented digital entry points, and underused provider and facility capacity.

Through its Smart Care Routing™ platform, Clearstep removes the friction, waste, and variability that keep patients from reaching the right care and keep health systems from using their resources effectively.

By powering every digital and phone front door with AI agents that triage, navigate, schedule, intake, and support call center workflows, Clearstep delivers a seamless, guided patient experience—while unlocking millions in operational efficiency through smarter, data-driven utilization of clinical and facility capacity.

Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.

Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.