PiecesChat vs Healthcare Reputation Management

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PiecesChat

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Healthcare Reputation Management

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Product Description:

Pieces Chat is a patient and family communication tool integrated into the health system’s EHR patient portal. This two-way platform allows patients and families to ask unlimited questions about medical terminology, providing clear and accurate answers. By addressing routine inquiries, Pieces Chat empowers families with information while allowing physicians to focus on personalized patient care, enhancing overall communication and collaboration.

About Pieces:

Our mission is to better people’s health and wellbeing. We do that by combining artificial intelligence with deep clinical knowledge to predict outcomes and present actionable information to healthcare providers. We also connect people to needed community services and community services to one another. By reducing manual effort our customers can spend more of their time helping people rather than entering, organizing or sifting through data.

Product Description:

rater8 is the healthcare industry's top-rated reputation management solution, helping hospitals and healthcare systems build robust, balanced online reputations across the top healthcare review sites, including Google, Healthgrades, Vitals, and more. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger.

About rater8:

Outshine your competition with a perfect online reputation powered by rater8, the leader in healthcare reputation management. Hospitals and health systems use rater8 to automate patient feedback, gain real-time insights into operations, and grow 5-star reviews across Google, Healthgrades, Vitals, Facebook, and WebMD for all of their doctors and locations.

Compatibility level

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Clients

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Product Capabilities

Contextual understanding

Pieces Chat supports context-aware responses by leveraging clinically approved summaries and advanced AI capabilities to understand patient inputs in the context of their medical history, current condition, and ongoing treatment plans. Integrated within the health system’s EHR, it tailors responses to align with a patient's specific circumstances, providing relevant and accurate information or advice. By synthesizing data from multiple sources, including patient records and care plans, Pieces Chat ensures that its interactions are meaningful, personalized, and aligned with the patient's care journey, enhancing both understanding and engagement.

Data security and privacy

Pieces Chat ensures robust privacy and security, particularly when handling sensitive Social Determinants of Health (SDOH) data, through compliance with HIPAA, SOC2, and TX-RAMP standards. HIPAA safeguards the confidentiality and integrity of patient health information, ensuring all interactions meet strict healthcare privacy requirements. SOC2 focuses on maintaining data security, availability, and confidentiality to prevent unauthorized access or breaches. TX-RAMP ensures compliance with state-mandated security protocols for cloud-based solutions, guaranteeing secure data storage and transmission. Together, these certifications provide a secure foundation for effective and safe communication between patients, families, and healthcare providers.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Enhancing Patient Experience

Objective: Improve patient satisfaction and overall experience through real-time feedback.
Scenario: A multi-specialty clinic wants to enhance patient experience across its various departments.
Activation: rater8 sends post-visit surveys to patients via email/SMS.
Outcome: The clinic receives instant feedback on patient satisfaction, identifies areas needing improvement, and implements changes, resulting in higher patient satisfaction scores and increased patient retention.

Managing Online Reputation

Objective: Strengthen online presence and reputation through positive reviews.
Scenario: A small dermatology practice wants to improve its online reviews to attract more patients.
Activation: rater8’s platform prompts satisfied patients to leave positive reviews on platforms like Google, Vitals, and Healthgrades.
Outcome: The practice sees a significant increase in positive reviews, leading to improved online reputation, higher search engine rankings, and an influx of new patients.

Tracking and Improving Provider Performance

Objective: Monitor and enhance provider performance using patient feedback.
Scenario: A hospital aims to ensure consistent, high-quality care across all its providers.
Activation: rater8 collects patient feedback on individual providers and generates performance and benchmarking reports.
Outcome: The hospital identifies high-performing providers and those needing improvement, provides targeted training, and ultimately improves the overall quality of care.

Pediatric use cases:

Real-Time Feedback Collection

Objective: Improve the overall experience for pediatric patients and their parents through real-time feedback and targeted improvements.
Scenario: A mid-sized pediatric practice wants to enhance patient and parent satisfaction, ensuring that visits are smooth, communication is clear, and the care provided is of the highest quality.
Activation: Send automated surveys via email or SMS to parents shortly after the appointment to capture detailed feedback about their experience.
Outcome: The practice receives real-time feedback, enabling quick adjustments to improve the overall patient and parent experience.

Users:

Healthcare providers (Doctors, Specialists, Nurses)
Practice Managers and Administrators
Patient Experience Coordinators
Reception and Front Desk Staff

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

None provided

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

Pediatric Hospitals

Large Medical Facilities

Long-Term Care

Medium Medical Facilities

Pediatric Hospitals

Academic Medical Centers

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Home Healthcare

Behavioral Health Providers

Medium Medical Facilities

Extra Large Medical Facilities

Awards

Differentiators

Differentiators vs EHR Functionality:

Deep native integration with the Electronic Health Record ensures seamless application of AI in healthcare workflows, particularly at the frontlines.

Differentiators vs Competitors:

Insights generated in real-time at the bedside using predictive models, which are then communicated through clinical generative AI.
Deep native integration with the Electronic Health Record ensures seamless application of AI in healthcare workflows, particularly at the frontlines.

Differentiators vs EHR Functionality:

Patient feedback and reputation management
Integrated surveys and analytics
Automated review requests
Detailed reporting and insights
Award-winning customer service, dedicated account manager, ongoing technical support

Differentiators vs Competitors:

30-day free trial
Healthcare-specific solutions
Integrations with 100+ EMR systems
Automated, goal-based review builder
Hands-free activation
Award-winning customer service, dedicated account manager, and ongoing technical support
Provider-based pricing model
Real-time patient feedback (30% response rate)
Robust reporting and benchmarking (over 20 million data points)

Keywords

ratings and reviews,reviews,patient reviews,patient feedback, patient acquisition,patient experience,patient engagement,patient sentiment, patient retention,patient satisfaction,improve patient satisfaction,review monitoring,review boost,online reputation management,reputation management,reputation

Images

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rater8 Verified Reviews Page

Videos

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1 of 2

rater8 Testimonial | What Made rater8 Stand Out from Other Platforms?

Downloads

No content provided

rater8 Overview Handout

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Company Details

By Pieces

Founded in 2015

By rater8

Visit Website

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