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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Care Finder
Care Finder

0 review

Scheduling
Scheduling

0 review

Categories

Solutions

Description

Product Description:

Care Finder guarantees leads from enhanced and promoted provider profiles on WebMD.com and Vitals. With more than 3MM+ updated provider profiles, the WebMD and Vitals directory audiences maximize scale by generating patient interest in your organization and initiating provider appointments. 

Program details include:

  • Promotion of your providers within WebMD’s trusted condition content
  • Top-of-page results on directory search pages
  • Logo and 100% media ownership profiles
  • Reputation management of your sponsored providers
  • Live Contact Center agents available seven days a week to provide inbound calling support
  • Ability to intercept and direct patients to your providers from competitor profiles
About WebMD Ignite:

WebMD Ignite, a division of WebMD and Internet Brands, is the only comprehensive growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from Discovery to Recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

Product Description:

Scheduling enhances and optimizes the information that consumers evaluate when scheduling an appointment. It integrates with all the configurable workflow attributes made available by your EHR.

  • Website Scheduling enables customers to schedule appointments across EHRs through a unified scheduling interface. 
  • Google Scheduling drives consumers directly to your scheduling flow from Google provider and location business listings.
  • Agent Assisted Scheduling gives agents tools to quickly find the best appointments for consumers.

Benefits:

  • Track patient behavior, experience, and sentiment across the care journey and create improved scheduling experiences.
  • Customize workflows and messaging based on consumer needs.
  • Leverage configurable patient matching and decision trees to help qualify patients for appointments. 
  • Optimize and prioritize agents’ time.
  • Integrate the scheduling experience and support both outbound and inbound calling.

Results:

  • Increased appointment and patient volume, loyalty, and satisfaction
  • Improved operational efficiency and visibility 
  • Decreased cancellations and missed appointments
  • Cohesive scheduling experience across digital channels reducing friction and increasing customer satisfaction.

About Loyal:

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Synchronize data from all relevant sources. With a direct connection you can have complete, autonomous control over your providers and the quality of their information.

Via API, WebMD and Vitals reviews can be delivered to a variety of reputation management partners for you to manage all reviews, i.e., Google, Facebook, from one dashboard. With the WebMD Care Physician Reviews Widget, you get free ratings and reviews, without the burden of having to manage or respond to negative comments. Ideal if your organization has an online physician directory but doesn’t offer users ability to leave ratings or reviews.

Experience can automatically use any geolocation information already specified by the user, or can automatically apply location detection by user’s GPS or IP address.

For providers who provide tele-health appointments, users on doctor.WebMD.com or Vitals.com will see a "Virtual Visit" button, and can click over to a provider's own web site to book an appointment.

Use Cases

Description:

Leverage guaranteed leads from provider profiles on WebMD.com and Vitals, intercepting consumers and giving them a platform to find care when they’re actively seeking it. With millions of unique monthly visitors, you have the ability to meet campaign objectives and:

  • Fill capacity gaps across your enterprise
  • Drive patient acquisition leads
  • Produce phone calls and online appointments (virtual and/or in-person)
  • Increase market share
  • Competitively blunt your competition
  • Drive awareness and strengthen your brand reputation and leadership
  • Listings and reputation management
Pediatric use cases:

None provided

Users:

Hospitals and health systems looking for patient acquisition and leakage reduction with end user being health consumers (e.g., patients, caregivers).

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic

Hardware Compatibility:

None provided

Integrations:

Ambulatory EMR, Patient portal, Pop health platform, Website / public online sources

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Athenahealth

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Contextual integration within WebMD content, i.e., intercepts patients across WebMD, giving them a platform to find care when they’re actively seeking it.

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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Videos

No videos provided

No videos provided

Downloads

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Client success: Competitive blunting for a considerable edge

No content provided

Alternatives

Company Details

Founded in 2015

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