Every call matters, and with CommPeak Dialer, your call center can unlock its full potential.

Designed to streamline operations, CommPeak Dialer helps eliminate inefficiencies like idle time, guesswork, and repetitive tasks.

By automating key processes and using predictive dialing, your agents can focus on what truly matters - engaging with customers and building lasting relationships.

The Predictive Dialer ensures agents spend less time waiting for calls to connect and more time speaking with patients, maximizing productivity throughout the day. 

In addition, CommPeak Dialer integrates seamlessly with leading CRM platforms, providing real-time data syncing and personalized engagement to enhance your communication efforts. 

The system also supports omnichannel communication, enabling your team to connect via SMS and messaging apps for consistent, unified interactions across all platforms. 

With intelligent features like dynamic caller ID management, skills-based matching, and automated post-call SMS, CommPeak Dialer goes above and beyond to ensure every connection is productive and impactful. 

By leveraging machine learning and AI, it fine-tunes calling strategies to optimize efficiency and boost results. 

With fewer abandoned calls, tailored lead prioritization, and real-time insights, CommPeak Dialer transforms your call center into a high-performing hub, ready to drive greater success.

CommPeak is a global leader in cloud-based business communication solutions, providing tools like VoIP, SMS, predictive dialers, and omnichannel platforms. Our innovative services help businesses streamline operations, boost engagement, and achieve unparalleled communication efficiency.

Engage IQ™ connects pre- and post-care engagement and the 

required technology to deliver an unmatched level of personalization. 

Engage IQ™ uses a 360-degree look at your patient portfolio and historical self-pay data up-front. RevSpring then 

delivers a predictable ROI, allowing you to engineer engagement and financial outcomes that are consistent and 

coordinated throughout each patients’ entire pre- and post-care journey

RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We’ve built Engage IQ™, the industry’s only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring’s intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. The company’s OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices. RevSpring was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023 and Best in KLAS in Patient Communications in 2024.

* Rules and Lead Prioritization:

Set rules based on time zones, agent availability, and lead statuses.

Build dynamic groups of leads and assign custom scores to prioritize high-value prospects.

* Skills-Based Matching:

Match leads to agents by language, experience level, and more.

* Enhanced Dialing Strategies:

 - Dynamic Caller ID Management: Ensure higher answer rates by displaying local or custom caller IDs based on the recipient’s location or other criteria.

 - Post-Call SMS Delivery: Automate follow-ups by sending personalized SMS immediately after a call.

Fine-Tuned Redialing Protocols: Optimize redialing sequences with rules that avoid call fatigue and prioritize high-probability connections.

 - Sequence Control: Adapt call attempts dynamically based on lead scoring, past interactions, and agent availability to maximize efficiency.

 - Adjusted Call Ratios Powered by ML and AI: Automatically balance call ratios using machine learning and artificial intelligence for improved dialing precision and efficiency.

 - Lower Idle Time: Minimize agent downtime and ensure constant engagement with live prospects to reach up to five times more leads.

RevSpring's goal is to match our solutions to the strategic investments you’ve made in your software platforms. Beyond that, we strive to integrate seamlessly. That means blurring the lines between your HIS systems and ours, elegantly filling the gaps that may exist in your platforms, and helping you deliver a positive patient financial experience.

1. Active integrations with 97% of the EHR market
2. We don’t endeavor to compete with the EMR/EHR functionality, we complete it
3. 7 integrations in the Epic’s Connection Hub and/or Epic’s Toolbox (a leading number)
4. Dedicated integration team focused on new and expanding integrations to meet our client’s business and technology needs