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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Eleanor
Eleanor

Categories

Solutions

Description

Product Description:

Inbound Health's Remote Patient Monitoring product enables an end-to-end software and hardware solution to improve patient outcomes, enhance revenue generation, and minimize admin time for clinicians. Inbound Health's Remote Patient Monitoring product is an extension of Inbound Health's other products.

About Inbound Health:

Inbound Health offers a comprehensive set of capabilities to hospitals and health systems designed to enable acute and post-acute care at home programs. Inbound's capabilities include home-based care pathway development, virtual care management, 24/7 biometric monitoring, in-home nursing and therapy visits, a proprietary technology platform (that supplements EHRs), supply chain coordination, clinical and operational oversight, and managed care support. 

The company's flexible partnership structure allows health system partners to leverage their existing assets and capabilities, while relying on Inbound to fill any and all remaining gaps to launch and scale advanced care at home programs. 

To date, Inbound Health has managed over 9,000 patients in the home across 350+ primary diagnoses.

Product Description:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

About MyndYou:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

Seamless integrations widely available

HIPAA and SOC2 compliant

Patients speak with Eleanor for an average of 4 minutes

MyndYou has completed millions of calls, executing thousands per day.

MyndYou's product roadmap is robust and continuously evolving with advancements in AI using the human voice

Use Cases

Description:

Acute and Post-Acute Care Management

  • Enables health systems to deliver hospital-level care at home for acute and post-acute patients.
  • Supports real-time patient monitoring, remote assessments, and care coordination.

Remote Patient Engagement

  • Identifies candidates for RPM and Chronic Care Management (CCM) programs based on clinical criteria.
  • Onboards patients with condition-specific care plans and RPM kits tailored to their needs.
  • Monitors patient vitals and survey responses in a consolidated dashboard for proactive intervention.
  • Sends vitals back to the EMR automatically through seamless EMR integration.
  • Completes documentation to support billing for RPM/CCM CPT codes.

Virtual Hospitalist Support

  • Facilitates patient referrals and enrollment into home-based care programs.
  • Enables video visits, real-time chat, and EMR-integrated charting for remote clinical oversight.

Patient Engagement & Digital Health Tools

  • Provides patients with a tablet-based app for video visits, educational content, surveys, and care tasks.
  • Sends real-time alerts and reminders to support medication adherence and care plan compliance.

Care Coordination & Workflow Management

  • Enables personalized care plans and supports managing orders and tracking patient progress.
  • Streamlines collaboration among nurses, therapists, and other providers through a centralized workflow app.

Field Nursing & Home-Based Care Delivery

  • Supports in-home nurses with real-time data capture, shift management, and mobile order submission.
  • Ensures seamless integration between virtual and in-person care providers.

Revenue Optimization & Readmission Reduction

  • Identifies missing revenue opportunities related to RPM/CCM billing and reimbursement.
  • Leverages analytics to track readmission rates and care outcomes, driving continuous improvement.

End-to-End Device Logistics & Support

  • Centralized shipping and returns with device cleaning, testing, and recycling capabilities.
  • Offers 24/7 technical and patient support to ensure seamless device functionality and patient experience.

Data-Driven Clinical Insights

  • Leverages patient analytics to enhance clinical decision-making and optimize care pathways.
  • Enables continuous performance monitoring for improved outcomes and operational efficiency.

Inbound InHome is a critical tool for health systems looking to expand hospital-at-home capabilities, improve patient outcomes, and reduce costs while maintaining high-quality, personalized care.

Pediatric use cases:

None provided

Users:

Health systems and hospitals

Description:

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, Quality Programs/Stars, and Risk Assessments

Pediatric use cases:

Same

Users:

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams, Health System businesss line leaders.

EHR Integrations

Integrations:

Acute care EMR, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Eleanor calls (or texts) patients to engage them in a clinical conversation and prioritize patient needs for clinican follow-up.

Differentiators vs Competitors:

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, empathetic conversation about their health and well-being, averaging 3.4 minutes per call.

2. Goes beyond the transactional to support complex needs with dynamic, conversational listening, prioritizing clinician follow-up. She does not rely on digital tools which may increase disparities. 

Health Equity

Solution delivered by phone (or by text) and adapts to the speaking patterns of individual. Conversational AI trained to use simple and accessible language.

Solution is telephone based (with text options) which natively supports those with standard telephones and cell phones with limited data capabilities.

Solution is delivered in English and in all Spanish dialects. Additional languages are on the roadmap.

Solution is not a digital app so no font adjustmments needed. Available via voice and text.

Solution is primarily phone based, with secondary option of text, helping remove barriers to access based on device and data availability. Solution can call any phone on any system.

Solution initially trained on thousands of clinical cases across all ages, races, and ethnic backgrounds, with additional quality checks and ongoing training to ensure safe, responsible use of AI.

MyndYou manages Social Determinants of Health (SDoH) and Barriers to Care programs, helping use the technology to screen and provide insights to customers so that they can provide appropriate and responsive support and services.

MyndYou is SOC 2 Type II certified, demonstrating the organization's commitment to privacy and security.

The solution is primarily telephone based, with a second option for text, removing digital barrers to care. There are no requirements for internet or data plans.

Models are trained on a variety of cultures, using thousands of clinical cases. MyndYou works with customers to ensure that Eleanor reflects the communities within which she works, from the densely packed immigrant communities served by Montefiore Einstein Comprehensive Cancer Center in the Bronx, New York, to the urban and suburban populations supported by a large health plan customer based in Detroit, MI.

The MyndYou Customer Success team, which supports implementation, training, support, and customer advocacy, is composed of public health experts and clinicians, focused on creating an accessible experience for the patients we serve.

MyndYou has created an inclusive technology organization, with women representing more than 50% of the leadership team, and teammates in clinical and customer-facing positions who reflect many of the patient communities we serve. Beyond that, the design philosophy of the team is to ensure Eleanor, our AI-enabled virtual care assistant, is warm, empathetic, responsive, and accessible by the patients with whom she communicates, which includes ensuring cultural awareness and diversity.

Keywords

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