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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
ThinkAndor®
ThinkAndor®

Categories

Solutions

Description

Product Description:

Ringo is a healthcare-specific Dynamic Staffing & Scheduling platform designed to help hospitals and health systems optimize workforce coverage, reduce clinician burnout, and control labor costs. Founded in 2001, Ringo began as a hospital billing solution focused on eliminating administrative complexity. In 2020, the company launched its NextGen VMS—purpose-built for healthcare—to address growing challenges around contract labor management, vendor coordination, credentialing, and workforce compliance. Today, Ringo’s AI-powered Dynamic Staffing & Scheduling solution extends that foundation by proactively balancing staffing demand, improving operational efficiency, and aligning workforce strategy with financial performance.

As an AI-driven workforce optimization platform, Ringo empowers healthcare organizations with full visibility and control across internal staff, float pools, and contingent labor. Our system centralizes scheduling, predictive workforce forecasting, credential validation, rate governance, and labor analytics—providing clinical, HR, finance, and operations leaders with a single source of truth for staffing data. By automating manual scheduling processes and applying artificial intelligence to forecast demand, Ringo helps reduce overtime, improve fill rates, stabilize Revenue Cycle Management (RCM) performance, and strengthen Human Capital Management (HCM) alignment across the enterprise.

Ringo supports healthcare facilities nationwide, managing more than $275 million in annual contingent labor spend and delivering measurable operational improvements. In the KLAS 2025 First Look Report, Ringo earned outstanding ratings—including 94.2 overall satisfaction and 100% of customers saying they would buy again—highlighting platform reliability, ease of use, and high-touch partnership.

Why Ringo Dynamic Staffing & Scheduling Stands Out

Purpose-built for healthcare: Designed specifically for the complexities of hospitals, imaging centers, and health systems.

AI-powered workforce forecasting: Predicts staffing gaps, reduces overtime, and improves shift coverage reliability.

Clinician burnout reduction: Balances schedules and workload to promote retention and workforce sustainability.

RCM alignment: Stabilizes staffing to support patient throughput, billing continuity, and financial performance.

Human Capital Management visibility: Unifies internal and contingent workforce data in one platform.

Real-time workforce analytics: Provides actionable insights into labor spend, compliance, staffing trends, and operational efficiency.

Operational and financial impact: Clients achieve reduced premium labor usage, faster onboarding, improved fill rates, and stronger margin protection.

End-user–focused design: Intuitive workflows built for nurse leaders, staffing offices, HR, finance, and executive teams.

Ringo’s mission has always been centered on clarity, transparency, and smarter workforce management. Through Dynamic Staffing & Scheduling, Ringo gives healthcare leaders the intelligence, automation, and control needed to reduce burnout, optimize coverage, improve financial performance, and operate more strategically in an increasingly complex healthcare environment.

Workforce Optimization, Simplified.

About Ringo VMS:

Ringo is a healthcare-focused technology and services partner with roots dating back to 2001, originally built to solve operational challenges inside hospitals. Over the past two decades, we evolved from a billing optimization tool into one of the industry’s most advanced Vendor Management Systems (VMS), launched in 2020 to support modern healthcare workforce management and address the growing complexity of contract labor management across healthcare organizations.

By listening closely to our clients, Ringo launched its NextGen Vendor Management System (VMS) in 2020—purpose-built for healthcare. Our vendor-neutral, AI-powered platform enables hospitals, health systems, and physician groups to optimize their workforce while maintaining full control and visibility over every staffing decision.

Today, Ringo supports healthcare systems nationwide—managing over $275 million in contingent labor spend annually. We provide real-time workforce analytics, credential alerts, and automated invoice accuracy tools that ensure compliance, transparency, and measurable cost savings.

What makes Ringo stand apart is more than technology—it’s partnership. We operate as an extension of your team, providing consultative support, MSP options, and customizable workflows to fit your organization’s goals. From shift optimization and rate enforcement to digital timekeeping and automated job distribution, every feature is designed to drive efficiency, reduce time-to-fill, and improve patient care continuity.

Ringo delivers results:

  • 15–20% average labor savings through automated rate and billing controls
  • Accelerated onboarding via pre-credentialing and compliance automation
  • Workforce visibility dashboards by site, specialty, and vendor
  • Quarterly business reviews with actionable insights and benchmarking

We believe a truly effective healthcare staffing platform is more than software—it’s a strategic ally. That’s why Ringo continues to redefine contingent workforce management through AI-driven innovation, vendor neutrality, and a shared commitment to helping healthcare organizations operate with greater clarity, confidence, and control.

Key Features:

  • Vendor Management System (VMS) built for healthcare
  • Workforce optimization & contingent labor management
  • Credential alerts & compliance automation
  • MSP or in-house program flexibility
  • Invoice accuracy & spend transparency
  • Digital timekeeping & shift optimization
  • Enterprise-level reporting & analytics
  • Vendor-neutral, AI-powered platform
  • $0 startup costs for hospitals and physician groups
  • Much much more!

Discover how Ringo can help your organization streamline operations, reduce costs, and gain full visibility into your workforce.

Workforce Optimization, Simplified.

Milan Boulette, Chief Revenue Officer

Call: 631-629-6242

Email: mboulette@goringo.com

www.goringo.com

Request your complimentary demo today and experience the Ringo difference.

Product Description:

Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

  • Virtual visits launched from the EHR
  • Voice-to-text clinical notes
  • Real-time alerts and notifications
  • Secure collaboration channels
  • ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
  • Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
  • Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access to a virtual on-demand network
  • Multi-room/patient virtual sitting for a variety of risk types
  • Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

About Andor Health:
At Andor Health, our mission is to change the way care teams connect and collaborate. By harnessing machine and human intelligence, our cloud-based platform unlocks data stored in electronic medical records to deliver real-time actionable intelligence to care teams – both inside and outside of their enterprise. By optimizing communication workflows, our solutions accelerate time to treatment, decrease clinician burnout, and drive better patient outcomes. Built on an AI/ML framework, healthcare institutions and clinicians can self-configure the signals and workflow actions as you would any device connected to the internet, and personalize the intelligence they need at the right moment in time to provide better care.

Compatibility level

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Clients

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Product Capabilities

Ringo’s Dynamic Staffing & Scheduling solution leverages AI, machine learning, and automation to predict staffing gaps, balance clinician workloads, and optimize shift coverage in real time. The platform automates schedule creation, credential validation, time approvals, and labor analytics—reducing manual data entry, minimizing errors, and preventing burnout. By intelligently aligning internal staff, float pools, and contingent labor, Ringo improves fill rates, reduces overtime, and stabilizes operational and financial performance.

ThinkAndor® supports multilingual and omni-channel virtual visit sessions between patients and providers without the need for downloading an app. Via Andor’s digital front door, we provide patients with a model for navigating to the appropriate line of care through a first in the industry use of OpenAI/GPT capabilities. Patients can either schedule a synchronous virtual visit session or choose from a variety of asynchronous options. Patients can also add family members or caregivers in the virtual wait room and providers can invite colleagues for multi-disciplinary calls using the embedded ThinkAndor®AI Bot within the session. This whole process helps to improve how both patients and providers are brought together.

ThinkAndor® supports a comprehensive virtual waiting room with a fully configurable set of patient intake and assessment forms. In this process, providers can push patients to complete a device and browser check, review their symptoms, complete inclusion/exclusion criteria and upload images. Shortly before the visit, patients can add family members or care givers and improve accessibility through features like closed captioning. Providers/care team members can track a patient’s progress in the queue and alert them when the provider is ready to begin the session.

ThinkAndor® provides highly-resilient video call capabilities with the ability to toggle to phone/audio and support multi-party sessions. The presence of the ThinkAndor®AI Bot during visits acts to track time, surface clinically relevant content for the clinician, and create SOAP notes. Additionally, ThinkAndor® can support asynchronous communications for lower acuity conditions. These can be escalated to synchronous calls if a clinician determines that the patient’s status has degraded.

ThinkAndor®’s bidirectional integration with the client EHR allows users to leverage existing patient demographic/medical information and upload new documentation. Generative AI curates the content and context for the clinician from the virtual experience for clinical documentation prep and decision making. The ThinkAndor®AI Bot also facilitates an ambient experience in the virtual visit and captures the voice of the clinician to generate clinical documentation for the EHR, including SOAP notes. The dashboard allows clinicians to both monitor active signals from patient inputs and devices as well as review past documentation in the patient details. This improves workflow orchestration and enables faster interventions to yield improved patient outcomes.

ThinkAndor® has the ability to support eligibility, payment processing – including payment plans & copays, prescriptions, labs, orders, and referrals through third-party integrations and core host systems such as the client’s EHR. Relevant information from orders can be surfaced by the ThinkAndor®AI Bot and brought to the attention of providers through preconfigured alerts and escalation pathways. Because the ThinkAndor®AI Bot starts the session, it also captures the timing of the experience and the documentation to support billing for that particular visit. Post-visit, ThinkAndor® continues the experience by reaching out to the patient to ensure compliance with their care plan and any follow ups that may be required.

Andor Health provides both remote and on-site technical support as needed by customer institutions. Andor Health maintains a help desk to receive service-related inquiries from the client via designated means during the client’s business hours, excluding Andor Health observed holidays, and Andor provides clients with extended support outside of business hours via telephone for critical issues. Per the specific implementation and the client’s needs, Andor can stand up educational materials and assign the appropriate routing for patient concerns.

Through ThinkAndor®’s native capabilities and deep integrations with staffing partners, Andor can help fill chronic staffing shortages and address emergencies like burst capacity scenarios. For virtual nursing, virtual sitting, remote consults, and other bespoke virtual hospital use cases, including telestroke, telepsych, and virtual hospitalists, Andor can either leverage resources from other facilities within a health system or bring in credentialed resources from third parties. This both fills certain specialties which users may not already have staffed and allows for health systems to reduce costs by better matching resources to current capacity.

Andor Health uses PowerBI to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback. Andor Helath is also pioneering the use of OpenAI and GPT to provide insights and analytics along a patient’s care plan so that as data comes through, ThinkAndor™ can provide predictive analysis on the outcome of the patient.

Use Cases

Description:

Ringo’s Dynamic Staffing & Scheduling solution enables healthcare organizations to proactively manage workforce coverage, reduce clinician burnout, and control labor costs through AI-driven automation and real-time visibility. By aligning internal staff, float pools, and contingent labor within a unified platform, Ringo transforms reactive scheduling into a strategic, data-driven workforce optimization model.

Predictive Staffing & Gap Prevention: Use AI-driven forecasting to identify upcoming coverage gaps, reduce last-minute scheduling, and prevent overtime escalation.

Clinician Burnout Reduction: Balance workloads across teams by distributing shifts intelligently, minimizing fatigue and improving retention.

Internal Float Pool Optimization: Prioritize internal resources before agency utilization to reduce premium labor spend and increase workforce efficiency.

Overtime & Premium Labor Control: Monitor staffing trends in real time to proactively reduce overtime and limit reliance on costly contingent labor.

Multi-Facility Workforce Coordination: Standardize scheduling workflows across hospitals, clinics, and service lines to improve consistency and visibility.

Credential-Aware Scheduling: Automatically validate licenses and certifications before shift assignment to ensure compliance and audit readiness.

Revenue Cycle Stability: Ensure consistent clinical coverage to support patient throughput, documentation accuracy, and billing continuity.

Human Capital Management Alignment: Unify employed, float, and agency staff data to support workforce planning and strategic staffing decisions.

Real-Time Executive Reporting: Provide leadership with actionable insights into fill rates, labor spend, staffing trends, and operational performance.

Pediatric use cases:

None provided

Users:

Chief Nursing Officers (CNOs): Balance staffing levels, reduce clinician burnout, and improve shift coverage across departments and facilities.

Nurse Managers & Department Leaders: Create optimized schedules, manage coverage gaps, and ensure appropriate skill mix for patient care delivery.

Staffing Coordinators: Automate shift assignments, track open needs in real time, and reduce last-minute scheduling disruptions.

Human Resources Leaders: Align internal, float, and contingent workforce strategies to improve retention and workforce stability.

Chief Financial Officers (CFOs): Monitor overtime trends, control premium labor spend, and align staffing decisions with financial performance goals.

Chief Operating Officers (COOs): Gain enterprise-wide visibility into workforce utilization and operational efficiency across facilities.

Revenue Cycle Management (RCM) Leaders: Stabilize clinical coverage to support patient throughput, documentation accuracy, and billing continuity.

Compliance & Risk Officers: Ensure credential validation before shift placement and maintain audit-ready workforce documentation.

IT Directors: Integrate scheduling and workforce data with HRIS, payroll, ERP, and clinical systems for seamless interoperability.

Description:

ThinkAndor® is the first-to-market virtual health collaboration platform leveraging AI-powered models, like OpenAI/ChatGPT, to orchestrate virtual collaboration experiences with clinical context. Our platform, ThinkAndor®, coordinates contextual workflows across 5 key pillars of virtual health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, & Virtual Community Collaboration.

Digital Front Door - Digital front door with AI Virtual Assistant framework accessible on any channel, including SMS Text, Email, Web, and ThinkAndor®AI Bot 

  • Enable intake/triage forms for self-reported data and patient navigation 
  • Configure automated patient experience workflows for marketing, scheduling, and other clinically relevant opportunities 
  • End to end digital front door experience for virtual visits as well as in-person visits 
  • Configuration of CRM platform of choice for workflows

Virtual Visits - Patient Virtual Waiting Room 

  • SMS/text and email links for patients to access on-demand asynchronous or synchronous virtual interactions with providers
  • Virtual lobby, assessments, digital consents, eligibility & payments 
  • Program & Portal enrollment 
  • Education, videos, family invitations, call back feature 

Clinical Notification & Dashboard Views 

  • EHR integrated experience 
  • Provider visibility & virtual lobby access 
  • Automated waiting room queues for on demand and scheduled patients 
  • Automated notifications and alerts to next care team member to ‘join’ session  
  • Embedded in Virtual collaboration & EHR platforms (enables providers to curate content from EMR into the visit experience)

Virtual Hospital - Virtual Rounding  

  • In room & remote device provisioning 
  • Simplified single click to join experience for participants with WebRTC enablement 
  • IoMT, PTZ camera, and diagnostic device integration 
  • Enable automated signals and alerts to care coordinators and nurses 
  • Multi-disciplinary collaboration sessions with patients and families 
  • Orchestrate automated care plan follow up  
  • Patient experience assessments, including Q15 Check in 

Virtual Sitter

  • 24/7 sitter solution scalable to support up to 16 patients at once
  • Device agnostic deployments supporting cameras, mobile carts, or in-room infotainment systems
  • Partnerships with third-party staffing resources to fill potential gaps in a hospital’s sitter resources
  • Use of AI to track concerning movements and highlight patients requiring interventions
  • Alerts and notifications sent to on-site nurses during a medical emergency

Decentralized Remote Consults

  • Support for remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access available resources across a health system or a national network of credentialed providers
  • Fulfill out of network consulting needs when a health system’s own providers are available
  • Surface labs, patient details, and place orders using ThinkAndor®AI Bot
  • Support for multi-disciplinary call sessions

Virtual Nurse

  • Complete initial intake, assessments, and discharge planning 
  • Invite family members and care givers
  • Engage with ThinkAndor®AI Bot to configure care plans
  • Complete tasks like dual sign-off for medication verification

Virtual Patient Monitoring - Remote Monitoring

  • Unified experience for VPM enrolled patients and an efficient workflow for care teams and clinicians 
  • Patient device kits and self-reported assessments integrated with workflow orchestration where care team members can configure distinct data signals to monitor patients remotely  
  • Configurable, AI Driven care plan templates 
  • Routine patient check-ins/assessments 
  • Integrated asynchronous/synchronous virtual visit experiences for interventions and routine patient follow up 
  • Over 50 configurable virtual patient monitoring (VPM) care plans, with an easy pathway for health systems to stand up plans for additional conditions
  • Support for a vast array of wearables and biometric devices used for many VPM programs 

Hospital at Home

  • Triage and identification of patient candidates for Hospital at Home programs 
  • Identifying available and on shift providers/care team members to assign staff to the hospital at home care team 
  • Secure communications to allow for tasking and collaboration amongst the different members of the hospital at home clinical staff  
  • Scheduled and On-Demand virtual and asynchronous chat visits for routine check-ins and as needed evaluations based on patient condition/status with comprehensive digital front door capabilities 
  • Workflow orchestration tool responding to live traffic conditions and patient needs to ensure all patient rounds are completed

Virtual Team & Community Collaboration - Secure, HIPAA compliant platform enabling care team collaboration and communication with downstream clinicians 

  • Configure individual roles and teams to drive appropriate communications  
  • Enterprise AI-based communications for users, roles, shifts and teams 
  • Automated escalation to ensure message delivery and review
  • Review, escalate, delegate and forward messages  
  • Built-in voice command capabilities  
  • End-user customization of data and communication channels   
  • Event-based notifications for clinical alerts across care settings 

By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the EHR. This allows for a seamless continuation of the patient journey from the home setting to inpatient scenarios to post-discharge and remote monitoring care plans.

Pediatric use cases:

ThinkAndor® can support a variety of pediatric workflows, from orchestrating all digital front door experiences to care plans configured by condition or custom workflows pursuant to requirements from the client.  

Users:

We have a number of prominent pediatric hospitals as clients, including:

  • SickKids | The Hospital for Sick Children 
  • Cincinnati Children’s Hospital 
  • Medical University of South Carolina (MUSC) 
  • Orlando Health Arnold Palmer Hospital for Children 

EHR Integrations

Integrations:

ERP system, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Not offered

EMRs Supported:

Not applicable

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, Athenahealth, athena, Allscripts/Eclipsys, eClinicalWorks, GE, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
  • Workforce Optimization Focus: Built for labor strategy, cost control, and staffing performance vs EHRs focused on clinical documentation.
  • AI-Powered Forecasting: Predicts staffing gaps and reduces overtime vs static scheduling without predictive intelligence.
  • Burnout Prevention: Balances workloads across teams vs basic shift assignment tools.
  • Hybrid Workforce Visibility: Manages internal, float, and agency staff in one platform vs siloed employed-staff scheduling.
  • Financial & RCM Alignment: Connects staffing coverage to throughput and revenue stability vs EHR systems lacking labor cost optimization.
Differentiators vs Competitors:
  • Ringo is purpose-built for Healthcare ONLY vs generic workforce platforms designed for cross-industry use
  • Ringo leverages AI-powered forecasting to predict staffing gaps and reduce burnout vs reactive scheduling tools that only fill open shifts
  • Ringo unifies internal staff, float pools, and agency labor in one platform vs competitors that manage only employed or contingent staff separately
  • Ringo aligns staffing strategy with financial and RCM performance vs systems that lack visibility into labor cost impact
  • Ringo integrates seamlessly with ERP, HRIS, payroll, and VMS ecosystems vs platforms requiring costly custom integrations
  • Ringo can implement quickly with $0 startup costs vs competitors that require lengthy rollouts and expensive implementation fees

At Ringo WE DO MORE!

Differentiators vs EHR Functionality:
Differentiators vs Competitors:

Keywords

Images

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Ringo Team Happy Hour

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Videos

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Ringo Demo Video.mp4

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AndorPodcast.mp4

Downloads

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Stony Brook Case Study
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2023 ThinkAndor Virtual Patient Monitoring.pdf

Alternatives

Company Details

Founded in 2018

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