Brado’s CEP works alongside existing provider directories to facilitate patient exploration and connection to care. This functionality helps patients find the right provider faster—without frustration or confusion—and reduces leakage by keeping them within the branded health system experience.

Brado is ISO 27001 certified, demonstrating our commitment to a globally recognized information security standard. This certification underscores our focus on systematic risk management, business continuity, and continuous improvement of our security practices. Brado undergoes an annual SOC 2 Type II audit, providing independent validation that our security controls are not only well-designed but consistently effective over time. This audit affirms our commitment to SOC 2 Type II compliance, representing the highest standards of confidentiality, integrity, and availability in how we manage and protect client data. Our Conversational Engagement Platform (CEP) in combination with our digital marketing services are designed to support compliance with HIPAA requirements, including both the Privacy Rule and Security Rule. We implement administrative, physical, and technical safeguards to ensure that all client data—especially Protected Health Information (PHI)—is collected, stored, accessed, and transmitted securely and in accordance with HIPAA standards.

Our platform is built on a cloud-native foundation, enabling it to scale effortlessly as data volumes grow or as new use cases arise. This ensures that we can handle increasing complexity and demand without compromising performance or reliability.

We focus on open standards and APIs, making it easy to integrate with emerging technologies, third-party tools, and partner ecosystems. We are aligning our platform with MCP and A2A, the internet protocols of the agentic AI era, to be ready for tomorrow’s ecosystem of intelligent, collaborative agents.Our platform leverages user feedback loops, and real-world data to continuously refine and optimize its performance.

Brado’s CEP works with existing online scheduling tools and infrastructure, serving hand-offs within the platform for seamless transitions to scheduling systems. The platform is EHR-agnostic, ensuring a consistent experience across systems, and can be configured to support call center workflows.

Brado’s CEP leverages a Mile Zero SEO and paid search strategy to engage patients at the earliest moments of uncertainty—often before they’ve identified a provider or diagnosis. Our multi-lingual platform meets consumers where they are, guiding them through generative AI–powered conversations that assess symptoms and determine the appropriate next step in care. This experience transitions seamlessly with existing scheduling systems, call centers, and EHRs, ensuring smooth hand-offs to the right endpoints—whether that’s a virtual visit, specialist referral, or community resource.

Brado’s CEP intelligently routes patients by assessing their needs in real time and matching them to the most appropriate care option—whether that’s on-demand virtual care, urgent care, primary care, or community-based services. The platform is designed to aggregate available care inventory and flexibly transition between care modes based on acuity, availability, and consumer preference. It can leverage virtual provider pools to optimize resource use and supports broader digital front door capabilities—scheduling, symptom checkers, call centers, and EHRs—to ensure continuity and a frictionless consumer experience

Brado’s CEP offers personalized care management and engagement grounded in a deep understanding of the patient journey, including tensions or sticking points that may hinder a patient from moving forward with care. The platform enables users to input their ZIP code to surface relevant local resources, providers, and services. These unguided interactions are designed to feel intuitive, helping patients take action confidently.

Brado’s CEP is built on nearly 30 years of proprietary insight into the healthcare journey—enabling a level of contextual understanding that surpasses open models. Our deep research with patients, caregivers, and providers across a wide range of therapeutic categories allows the platform to recognize not just what people are asking, but why. This enables our AI to anticipate needs, respond with relevance, and guide users to the right resource or action at the right moment. The result is a shift from reactive automation to a trusted, intelligent companion—offering meaningful, behavior-shaping support that drives better health outcomes.

Brado’s CEP is built on curated resource libraries that prioritize accuracy, safety, and trust. Content is sourced exclusively from client-approved materials and credible medical authorities—such as academic institutions, government health agencies, and leading clinical organizations. Our platform includes built-in guardrails to ensure responses remain safe and evidence-based. Information is continuously reviewed and updated to reflect current best practices, and responses are tailored to meet each patient’s immediate needs with relevance and clarity—helping them make informed decisions with confidence.

DeepScribe ambient AI understands and adjusts to different patient visit types, placing data into the right context. For instance, when a physician and patient discuss a condition during a follow-up visit, information from previous visits is automatically pulled forward into the current chart - but modified as needed within the context of the current conversation.

DeepScribe offers bi-directional integration to pull and push discrete field information with leading EHR systems including Epic, athenahealth, NextGen Healthcare, Veradigm, Ontada and more. This enables easier access to information that drives continuity of care.

DeepScribe’s ambient AI platform is HIPAA-compliant and SOC-2-certified. All data captured and processed by DeepScribe is encrypted using end-to-end AES-256 technology. To ensure data security and privacy, encrypted data is stripped of all personally identifiable information, ensuring patient information cannot be associated with an individual. DeepScribe also includes an additional layer of security to ensure any user accessing the platform is authorized to do so.

DeepScribe AI has been trained on the learnings from more than 5 million patient conversations. Clinicians simply need to have a conversation with the patient naturally during the encounter, moving through their workflow as they normally would. The ambient AI understands the details and nuances – including essential patient anecdotes – and generates a complete clinical note. The interface is highly regarded for its simplicity. Clinicians begin the encounter with just two taps, then hit one button to record, and another to “scribe” the visit.

DeepScribe was developed with scalability in mind, and supports rapidly increasing user bases at large health systems such as Ochsner Health, Texas Oncology, Covenant HealthCare. Regardless of the practice or organization size, the DeepScribe platform can onboard and accommodate a high volume of clinician users at one time.

The DeepScribe ambient AI platform is continuously learning via patient conversations and built upon a foundation of the largest clinical dataset in the category. In addition to refinements made within the AI model, DeepScribe clinical experts also collaborate with specialty care physicians to ensure each medical group’s workflow and needs are satisfied and reflected in the notes that are generated.