Best Unguided Interactions Products

The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

ActiumHealth Interact allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator and allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With ActiumHealth Interact:  

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

Brado's CEP leverages deep, proprietary insight into the patient journey to deliver a transformational patient aqusition and engagement platform for health systems and healthcare specialty practices.

What makes Brado's CEP solution effective? 

We Engage via Conversation

Always-on, AI-powered guidance meets people in natural dialogue and engages with clarity and empathy. 

We Proactively Address Tensions

Grounded in proprietary journey insight, the CEP anticipates patient tensions - delivering the right content, at the right time, to move them forward with confidence.

We Guide with Precision

By asking key questions, the CEP identifies individual needs and connects patients to the right care pathways - ensuring a seamless, personalized experience aligned with your system goals and capacity.

We Win at Mile Zero - and Beyond

The CEP meets patients early in their journey - when needs are high and competition is low - through targeted digital outreach, and leverages digital, social, and in-person touchpoints to drive continuity, activation, and trust.