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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Talktor
Talktor

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Awell
Awell

Categories

Solutions

Description

Product Description:
Talktor is a smart-home medical assistant that allows user to search for providers and schedule appointments with the power of voice-technology. With Talktor, patients now have an easy way to search for providers by location, insurance plans, and medical profession. The average phone call to schedule an appointment takes an average of 7-10 minutes, but Talktor automates the booking process for both ends in only a matter of seconds! Providers and Health Systems can utilize Talktor as an automated patient acquisition tool that directly integrates with 98% of all United States EHR scheduling systems. With over 50 Million American households owning at least one smart-home device, voice technology is taking over digital search and will soon become the form of communication and computation. We want to help providers and health systems improve their patient engagement by getting them ahead of the game.
About Talktor:
Talktor is a smart-home scheduling assistant which allows users to request appointments with healthcare providers subscribed to its platform. We utilize voice-enabled devices (like Amazon Alexa and Google Home) to automate the scheduling process on behalf of both patient and provider. "Hey Alexa, tell Talktor to make me an appointment with Dr. Smith for Tomorrow Morning"
Product Description:

Awell is a low-code platform used by interdisciplinary clinical & product teams to redesign how clinical workflows are orchestrated and delivered. With Awell, care organizations automate routine clinical tasks, consolidate data between multiple systems and drive seamless coordination between care teams and patients.

Awell’s customers have improved the lives of more than 150,000 patients across a wide array of medical conditions. They achieved results such as 50% increase in care team capacity, 40% reduction in length of stay and 25% reduction in emergency room admissions.

About Awell:

Awell brings novel approach to designing and building care flows. Firstly, shifting to integrated, end-to-end care journeys which are build collaboratively with multidisciplinary teams to orchestrate and deliver flows.

To give care organizations what they need, Awell is a low-code platform and service used by clinical and product teams to design clinical workflows and integrate them into their tech stack. With Awell, care organizations automate routine clinical tasks, synchronize data between systems and drive seamless coordination between care teams and patients.

Awell’s customers have improved the lives of more than 150,000 patients across a wide array of medical conditions. They achieved results such as 50% increase in care team capacity, 40% reduction in length of stay and 25% reduction in emergency room admissions.

Compatibility level

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Clients

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Use Cases

Description:
**Provider Search** _“...find me a dentist in Milwaukee”_ _“Okay, the top dentists in Milwaukee are Dr. X and Dr. Y...”_ utilizing data on the National Provider Database, we are able to maintain information on provider By operation locations, insurance affiliations, and experience. By structuring this public data, we are able to have users efficiently search for providers based on their own personal needs. We will always showcase provider information, even if that provider is not a Talktor subscriber. However, we will always showcase our subscribers first to allow for quick scheduling. If a user wants to contact a provider that is not a subscriber, we will provide the phone number for the office if the information is available. **Appointment Scheduling** _“Schedule an appointment with my regular physician for Wednesday at Noon.”_ _“Sure! Wednesday at Noon is available for your appointment. Would you like me to add this to your calendar?”_ _“Yes.”_ When a user makes a request to see a specialist, we will filter through our database to match that user with a specialist that accepts their insurance and operates near their location; even if the provider is not a subscriber. However, if the practice is subscribed with Talktor, it will be on top of the listings to book, adding marketability and patient activity to our clients. If an appointment is not available, we can make suggestions based on time-slot availability OR send a notification to the receptionist that includes your contact information. This way, we always have a solution for moving patient forward. **Patient Acquisition** By integrating with Redox Engine, we are able quickly integrate with 98% of all EHR systems within the United States. Redox will structure our JSON and iCAL requests to fit the required formats of whichever EHR system we are working with. This means that we are able to easily add and edit calendar segments without the interference of a receptionist or call-center employee.
Pediatric use cases:

None provided

Users:

None provided

Description:

Introducing CareOps as a philosophy. Historically, care flows haven't been integrated or changed with ease, the solution has been to throw people at the problem. With Awell, care organizations can design with agility and collaboration in mind to launch care flows in days, rather than months. Use case agnostic, we see our customers using Awell for PROMs/PREMS, Onboarding, Discharge & Population Health.

Pediatric use cases:

Agnostic

Users:

Interdisciplinary care teams

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

athena, Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:
Due to the amount of supposed “red-tape” with healthcare innovation, it is difficult to improve on even the most primitive departments like reception. To this day, people either need to make appointments over the phone with a receptionist (taking an average of 7-10 minutes) OR they need to pull up their computer to make an online request (which may or may not even get approved). We live in an age where people need instantaneous verification, and that is exactly what Talktor provides. With the integration of a scheduling system and Talktor, we are able to book appointments on our subscribers behalf, saving them time, money, and effort. There are very few current solutions that allow users to book appointments while the reception desk is closed, but now patients have the option to do so without even having to lift a finger. The ease of access will allow for easier assimilation with both young and elderly populations and the systems that integrate with Talktor.
Differentiators vs Competitors:
Talktor works similar to an employee for our subscribers. The skill is available to save our clients money and time so that they can focus on more useful tasks. When we look at our primary competitor ZocDoc, we can see that their capital gain is far more important that client satisfaction. When ZocDoc lists their provider subscribers on their site, instead of listing the most qualified or best fitting physicians first, they will list physicians that have paid a higher premium. This means that instead of being a scheduling assistant, ZocDoc has transformed into a provider-bidding platform where those with the deepest pockets are showcased first. Talktor uses an intelligent API called BetterDoctor which allows us to sort, organize, and showcase ALL providers based on qualifications, location, and insurance information. This way, we are always making sure our users can find the best care possible without swindling our subscribers.
Differentiators vs EHR Functionality:

Awell supercharges the EHR. By conslidating data points (including ADT feeds) & performing tasks within the EHR.

Differentiators vs Competitors:

Awell first represents a novel approach to how care flows are designed, maintained and delivered for care teams which care about scale and longitudinal design. There are many wonderful workflow platforms, but most are linear, purpose built & hard to modify.

Health Equity

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Company Details

Founded in 2018

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