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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Conversa
Conversa

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Categories

Solutions

Description

Product Description:

Conversa offers an industry leading Automated Virtual Care and Triage™ platform that enables health systems to remotely monitor, analyze and communicate with patients and healthcare consumers at scale—for chronic care, post acute, perioperative, oncology, OBGYN, prevention and wellness, and many other use cases. The platform automates care where possible, identifies at-risk patients and provides digital triage to higher levels of care for those patients when necessary, e.g., phone calls, telehealth, e-visits or scheduling in-person consults.

About Conversa Health:

Conversa is healthcare’s leader in delivering personalized, automated engagement at scale for patients, members, employees, and consumers. With Conversa Connect™, its proprietary patient profiling and health signals engine, and an extensive library of clinically-intelligent engagement programs, Conversa enables healthcare organizations to effectively and efficiently manage patients across the care continuum. Leading health systems, payers, and pharma companies are using Conversa to develop meaningful relationships and drive better health outcomes at scale. To learn more, visit conversahealth.com, follow @ConversaHealth or text HELLO to 77877.

Product Description:

PatientConnect Complete is the most comprehensive solution for patients, supported by the HRS standard kit including the HRS tablet accompanied with a Weight Scale, Blood Pressue monitor, and Pulse Ox. Clients have the option to opt for additional peripherals should they see fit, with the option to choose from a thermometer, glucometer. Additional peripherals are available at additional cost. PatientConnect Complete units are ready to go out of the box – including Bluetooth pairing, charged and ready for use by patient.

Biometric Devices Supported:
All HRS peripheral devices are FDA approved and connected through Bluetooth to our tablets. Peripheral devices automatically push patient readings into the clinical portal for analysis. Bluetooth devices allow the biometric readings to automatically load into the tablet and will flow over to the Clinician portal. Patients can also manually enter their readings.

PatientConnect Complete has the ability for multi-channel videoconferencing, phone calls, and messaging to clinicians and family memebers.

About Health Recovery Solutions:

Health Recovery Solutions (HRS) supplies 400+ leading health systems, physician groups, and home health organizations with the most advanced remote monitoring platform focused on changing patient behavior to reduce readmission and improve clinical outcomes. HRS' disease-specific telehealth solutions are customized with 90+ care plans, educational videos, teach back quizzes, customized education, and medication reminders, while also integrated with Bluetooth peripherals for advanced clinical monitoring. Video calls, phone calls, and messaging are part of the communication tools as well as 24/7/365 direct technical patient support through the tablets provided or mobile apps. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

HRS empowers patients to share biometric and health data in real time with their care team. This ranges from the HRS Kit experience, which features an HRS tablet and Bluetooth-enabled peripherals like a scale, pulse oximeter, blood pressure monitor, glucometer, and thermometer. Additionally, cellular-enabled devices (scale, BP monitor, pulse oximeter, glucometer) are available, and for higher acuity care settings, continuous monitoring supports site-of-care transitions and real-time tracking (see other HRS products for more information). HRS also facilitates seamless communication between the patient and clinician through multi-user video calling, bidirectional voice, and text messaging feature. The platform further enhances patient care with educational content, symptom surveys, and medication reminders.

HRS provides a robust suite of analytics to support program success and optimize operations. The platform features patient vital sign algorithms for risk stratification, allowing organizations to set custom alert parameters. Based on these parameters, the system automatically stratifies patients by acuity, from highest to lowest risk. For patients who fall outside of set thresholds or are deemed higher risk, the system generates alerts for clinicians or displays a visual alert within the portal.

HRS' RPM solutions supports on-demand bidirectional voice, video, and messaging – as well as multi-user video calling.

HRS provides a comprehensive offering, built at a third grade reading level, with large iconography, to support the needs of patients of a wide range of literacy levels and ensure that we increase access to care. HRS also supports 16 different languages as part of our solution.

HRS supports over 90+ diagnoses with the clinical content already built, developed and ready to use out of the box. All care plans and symptom surveys are customizable should you wish to adjust or leverage your own questions instead of HRS' questions.

HRS uses bidirectional integrations with a multitude of EMR vendors and supports active integrations with more than a dozen of the top EMR softwares.

HRS offers a complete logistics and inventory management service, including patient onboarding and offboarding, virtual wound consults, reimbursement consulting, 24/7/365 technical support, clinical monitoring, and a comprehensive client success network to help tailor your program and assist your team with all things HRS.

Partnership with HRS grants our partners access to more than 1,800 educational videos and quizzes that can be uploaded onto a patient’s care plan and tablet. HRS also provides disease specific content, curated to provide the highest quality health education for our partners.

Use Cases

Description:

Chronic care, post acute, perioperative, oncology, OBGYN, prevention and wellness, COVID and many other use cases. Example: Conversa integrates remote patient monitoring (RPM) and other devices to incorporate vital signs and biometrics into its automated digital pathways where needed. Seeking to care for lung transplant patients better at home to avoid exposure to coronavirus, UCSF integrated a Conversa chat program with a home spirometry kit to detect early signs of declining lung function.

Pediatric use cases:

Pregnancy Support Program Support pregnant women via education, collecting patient concerns, and steering 

to health systems services


First Year Parents Program - Educate on topics that come up at regular appointments, collect health status and concerns, and increase care coordination across health systems

Also Pediatrics programs around obesity, anxiety, depression, nutrition.

Users:

Healthcare consumers on behalf of the Health System, Health Plan

Description:

Chronic Care Management

Hospital-at-Home

Care Transitions

Continuous Care

Pediatric use cases:

HRS has served a diverse set of age populations ranging from pediatric to over 100+ years old, across multiple healthcare organizations.

https://www.healthrecoverysolutions.com/blog/telehealth-rpm-for-pediatrics-explained

Users:

The end users of the product include patients, members of their care team.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys

Hardware Compatibility:

Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Community based organizations, ADT, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, eClinicalWorks, McKesson, Other, Would prefer not to disclose

Hardware Compatibility:

Mobile / Tablet (web optimized)

Client Types

Differentiators

Differentiators vs EHR Functionality:

CB Insights, technology market intelligence company, issued a new report ranking Conversa Health tops (among 200 companies reviewed) in the “leader” category of its analysis of companies providing artificial intelligence-enabled chatbots for self-triage. Conversa scored highest in CB Insights’ analysis on both “ability to execute” and “market strength.” https://conversahealth.com/automated-self-triage/.


With Conversa Connect™, its proprietary patient profiling and health signals engine, and its extensive library of Virtual Care programs, Conversa enables healthcare organizations to serve automated, personalized doctor-patient conversation experiences around chronic condition management, post-hospital discharge, pre- and post-surgery, medication adherence, consumer health education and lifestyle health coaching.

Differentiators vs Competitors:

More impactful results than others

  • Improved patient satisfaction: 97% of patients feel Amwell-Conversa helps them manage their care
  • Better patient engagement: 87% of patient feel more connected with following their care plan
  • Reducing procedure show rates: Over 70% reduction in colonoscopy no shows
  • Care team satisfaction: 82% of care team members recommend using Amwell-Conversa with their patients
  • Reducing hospital readmission: ~32%+ reduction in readmission rates among Medicare patients
  • Improved treatment adherence: 89% reduction in premature treatment among cancer patients

And more third party validation than other competing companies https://conversahealth.com/best-remote-diagnostics-company/

Differentiators vs EHR Functionality:

All-encompassing remote patient monitoring solution

Differentiators vs Competitors:
  • 90+ customized care plans
  • Virtual visits
  • Bluetooth biometric monitoring
  • Medication reminders
  • Symptoms survey
  • Condition-specific education
  • Teach back quizzes
  • Customized risk alerts
  • Wound imaging
  • Caregiver connection
  • Personal goal setting


Health Equity

The content on the HRS platform, including patient focused symptom surveys, are built at a third grade reading level, and available in 16 different languages.

HRS provides IVR/Automated Calling as part of our solution, allowing patient questionnaires to be delivered through this method of communication.

The HRS platform offers selected multi-linguistic capabilities (16 Languages) to engage and communicate with patients in a manner most comfortable for them.

HRS connects patients and clinicians through multiuser video calls, in addition to to bidirectional voice and text messaging features. HRS offers texts to speech, large fonts, automated calling and response (IVR), and provides an easy to use, equitable platform.

HRS tablets are equipped with data connectivity, so patients are not required to have WiFi access. HRS leverages a dynamic suite of data carriers such as AT&T, Verizon, and the government sponsored AT&T FirstNet Emergency Responder Network on Band 14. HRS also offers cellular-enabled peripherals in addition to Bluetooth peripherals.

HRS peripherals are tested for all skin colors, to ensure equitable access for all.

HRS includes pathways tied to managing whole person care, including patient activation, SDoH, Health Literacy, and offers tools to manage against the full continuum of care.

HRS is SOC2 Type II Certified. HRS maintains HIPAA and HITECH Act compliant security standards.

HRS offers accessible and equitable products, including cellular capabilities in all of our products.

HRS supports 16+ languages, and offers RPM services internationally, accommodating the nuances of the markets we serve.

HRS provides dedicated user support, available 24x7x365, with all content developed at a 3rd grade reading level, and ease of use at the forefront, with the average patient age at 73 years old.

The HRS platform is built for a diverse population, and offers selected multi-linguistic capabilities (16 Languages) to engage and communicate with patients in a manner most comfortable for them. All educational content shared is inclusive of all cultures and races.

Keywords

Images

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Videos

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Conversa Overview - Better Conversation. Better Care.

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Downloads

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Company Details

Founded in 2014

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