Maximize HRA compliance and uncover risk in your population through self-attestation via quick and efficient NCQA-certified digital HRAs. - Digital HRA: Utilize HealthMine’s NCQA certified HRA to engage members and, if applicable, offer incentives and rewards. - HRA Scoring Description: Members receive a risk summary for each health area and if all questions are presented an overall risk level: low, moderate, or high. Each health area has specific scoring criteria to provide risk assessment. - Population HRA Metrics: Monitor at the population level the rates of risk levels (high, medium, low) and completion rates by cohort (started, complete, incomplete). - Telephonic and Paper HRAs: If a member is unable or unwilling to complete digitally, HealthMine offers the additional modalities of telephonic and mailed HRAs within required timeframes.

HealthMine is an all-in-one quality improvement partner that uses technology solutions to empower members to take a more active role in their health. We build personalized, ongoing member engagement strategies that drive healthy action, enhance member experience, and improve outcomes. Our technology has the ability to both bring in raw data to calculate the healthy actions needed for members, as well as intake enrollment files and member lists to execute and track the effectiveness of omnichannel engagement strategies. The channels offered include a suite of digital engagement tools including email, text messaging, member mobile application, and a member-facing web portal. In addition, we offer services for non-digital users such as IVR, live agent calls, and printed materials. HealthMine’s sophisticated platform enables clients to aggregate clinical and non-clinical data, segment populations based on conditions or measures, personalize engagement campaigns to fit the demographic of the population, engage digitally to navigate the members to take action, and measure the effectiveness of each intervention. Our offerings include solutions that can be utilized to address the following: • Member Engagement: Conduct multi-channel outreach campaigns to engage members in self-managing health risk and conditions, closing care gaps, improving Star ratings, and reducing total cost of care. • Member Experience: Keep a pulse on member satisfaction through digital surveys (e.g., mock CAHPS, HOS, NPS©) and a continuous feedback loop with real-time results. • Digital Health Risk Assessments (HRA): Maximize HRA compliance and uncover risk in your population through self-attestation via quick and efficient NCQA-certified digital HRAs. • Smart Rewards & Incentives: Motivate members with the right rewards to automatically drive the right recommended healthy actions; includes end-to-end gift card and merchandise rewards fulfillment and fully configurable program design. • Strategic Advisory: Our team of industry experts is available to help you implement our technology tools in ways that best meet your unique needs. Wherever you are in your quality improvement journey, HealthMine can scale your outreach initiatives and improve your results by partnering with you to configure and build the right programs and map the quickest path to success.

Reputation manages, evaluates, and improves your brand presence across digital spaces. It’s the only reputation solution that improves the patient experience through omnichannel engagement and healthcare-specific attributes.

Benefits:

• Understand where you rank relative to competitors, rank higher, and convert searches into action.
• Engage with patients and maintain a large volume of verified reviews with high-star ratings.
• Integrate directly with the EHR for post-discharge engagement.
• Access all listings data in one dashboard and see specific provider and location metrics.

Results:

• Increased patient acquisition & retention 
• Automated workflows with consolidated technology
• Increased third-party ratings

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S.