Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Imagine if patients could write notes for their doctors. That's exactly what we do.

Allevia is an AI-powered patient intake solution that automates clinical documentation for healthcare providers.

Here's how it works:

1. Mobile Notification: As soon as an appointment is made at the office, the patient will receive a text message, email, or portal notification asking them to fill out a Pre-appointment Questionnaire. Patients can do this on any device, anywhere, any time.

2. AI-Powered Intake: Allevia uses intelligent algorithms to cross reference evidence-based literature with the patient's chief complaint, medical history, and visitation reason to identify the most pertinent clinical questions unique to their presentation.

3. Draft EHR Note: Allevia converts the patient's responses into a draft note directly in your EHR, leaving you with the best door note possible about your patient - _all before ever stepping foot in an exam room._

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

vs. EHR Templates - Templates, although useful on a provider-specific basis, have faced more scrutiny for their role in medical errors and liability. [Studies](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3797550/) suggest EHR templates are associated with lower quality care, inaccurate documentation, and increased risk of fraud.

vs. Scribes - Although helpful in reducing documentation burdens and increasing productivity in some specialties, medical scribes bring significant fixed costs to an organization. Allevia™ is capable of reducing fixed costs by 90% by decreasing the need for auxiliary transcription personnel while maintaining or exceeding productivity gains compared to scribing services.

vs. Dictation/Transcription - Studies show speech recognition technology used for medical dictation and transcriptionists can have [error rates up to 96% and 58%](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6203313/), respectively, with most involving clinical information and requiring more time for manual review. Transcription services are associated with significant license fees per provider or difficult-to-account price per line fees, contributing to additional fixed costs and budgeting issues.

vs Portals - Current patient portals face [several limitations](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4733220/) on the clinical data that can be collected from patients. Allevia™ is not intended to replace portals; instead, think of Allevia™ as a plug-in that enhances a portal's capability to gather clinical precise clinical data by guiding the patient through highly-pertinent clinical questions.

* Preserves Clinical Workflow - Allevia is a 100% patient-facing solution that preserves provider workflow in the best way possible - by not having providers interact with the technology at all.

* The Best Door Note Possible - Allevia provides a draft EHR note _before_ they even see their patient, giving them a "road map" in advance that can be used to develop a higher quality care plan. Additionally, research suggests equipping providers with the patient's unique history beforehand contributes to [higher patient satisfaction](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4535210/).

* Higher Quality Encounters - Other scribing technologies _still_ require the provider to spend their already-limited amount of time with patients on clinical intake and history taking, which is [associated with _lower patient satisfaction_](https://www.ncbi.nlm.nih.gov/pubmed/8454118). By engaging in clinician-level intake outside of the exam room, Allevia maximizes the quality of the patient-provider encounter by reducing clinical interrogation time, allowing providers to focus consultation time on the tasks that truly drive positive outcomes: shared decision-making, patient education, and the physical exam.

* Device-independent - [Recent reports](http://time.com/5568815/amazon-workers-listen-to-alexa/) suggest private company staff may be listening in on smart speaker conversations and other hardware. Additionally, hardware requirements contribute to significant fixed costs and may pose additional exposure to security risks. Allevia™ is a cloud-based, device-independent web application that provides patients maximal privacy and security within our encrypted, HIPAA-compliant servers accessible only by a limited number of our administrators - not by the big tech companies.

* Unified Branding - We understand the importance of your organization's brand power in the eyes of your patients. That's why we're happy to white-label our system with your organization logo and color scheme.

* No Behavior Changes - Not all patients use voice-based tools - but virtually all interact with touch-based mobile devices every day. Allevia maximizes compliance and usability with a touch-based system that can be done anywhere, any time, and on any device.